VAST HELPDESK — Email commands (explained) Mailboxes forwarded to the owner and staff on WhatsApp or Telegram; replies and new emails written by you or by the AI, always confirmed. ### Answer an email (your words, or the AI writes it) Type it like: $ reply to email M7K2Q: thank you, we received it Form: reply to email M7K2Q: What it does: Easiest: reply (quote) the forwarded email in WhatsApp or Telegram. Your words are sent as written; start with "ai" (or say "with ai") to have the AI write it from what you say. "all" also answers everyone the email went to. The draft is shown first and waits for a yes; any other answer changes it ("shorter", "text: …", "subject: …", "cc: …"). Fill in: - mcode (email code (like M7K2Q)) - text (text) — optional - ai (with ai (the AI writes it)) — optional - all (all (everyone the email went to)) — optional Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "reply to M7K2Q with ai: tell him we deliver on Monday", "reply all to M7K2Q: noted, thanks". Related: $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm · $ mark email M7K2Q as read. ### Answer the newest email of this chat with the AI ("ai: …", without quoting it) Type it like: $ ai: thank them, we deliver on Monday Form: ai: What it does: Answers the newest email this chat received in the last 12 hours (it says which one, from whom and its subject) with a reply the AI writes from your words; you see it before it is sent. For an older email, reply to it (swipe it) or use its code. Fill in: - instr (what the AI should write) Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "ai tell them a short bedtime story", "ai: write a small story for him". Related: $ reply to email M7K2Q: thank you, we received it · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm · $ mark email M7K2Q as read. ### Answer the email this chat just received Type it like: $ reply to this email with a success message and make it professional Form: reply to this email What it does: The newest email forwarded to this chat (last 3 days). "with …", "saying …": the AI writes the answer from it; after a colon, your exact words. Shown first; sent on yes. Fill in: - text (text) — optional - instr (what the AI should write) — optional - all (all (everyone the email went to)) — optional Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "reply to this email: Thank you, received", "answer the last email saying we will call tomorrow". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ email john@example.com: the meeting moved to 3 pm · $ mark email M7K2Q as read. ### Send a new email (your words, or the AI writes it) Type it like: $ email john@example.com: the meeting moved to 3 pm Form: email john@example.com: What it does: From your mailbox (say "from NAME" when you have several). Start the text with "subject: …" then a new line (or " | ") to set the subject; otherwise the AI suggests one. "with ai": the AI writes the subject and the text from what you say. Shown first; sent on yes. Fill in: - rcpt (email address(es)) - mb (mailbox) — optional - ai (with ai (the AI writes it)) — optional - text (text) — optional - instr (what the AI should write) — optional Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "email it to john@example.com: here is the signed contract", "send email to john@example.com and tell them thanks". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ mark email M7K2Q as read. ### Mark an email read or unread in the mailbox Type it like: $ mark email M7K2Q as read Form: mark email as What it does: The same as a 👍 on the forwarded email (taking the 👍 away: unread), or replying "read" / "unread" to it. Changes only the read mark on the server. Fill in: - mcode (email code (like M7K2Q)) - mstate (read or unread) Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "mark M7K2Q unread". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Forward an email (with its attachments) to another address Type it like: $ forward email M7K2Q to accounts@example.com Form: forward email to What it does: Or reply "forward to name@example.com: your note" to the forwarded email. The whole email (fetched again from the mailbox) and its attachments, from the same mailbox. Shown first; sent on yes. Fill in: - mcode (email code (like M7K2Q)) - fwd (email address to forward to) - text (text) — optional Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "forward M7K2Q to hadi@example.com: please handle this". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Ignore every future email from a sender (or a domain) Type it like: $ ignore emails from news@shop.example Form: ignore emails from What it does: Easiest: reply "ignore" to the forwarded email and choose: this sender, its name on any domain (cwp@*: every server that sends as "cwp"), its whole domain, or its kind of subject; the number saves it. "name@*" ignores that name on every domain; "@x.com" a domain and its subdomains. Their future emails are not downloaded or forwarded and stay unread in the mailbox. Shown first; saved on yes. The list is also under Plugins → Email → the mailbox → Edit. Fill in: - who (person or people) - mb (mailbox) — optional Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "ignore all emails from spam.example", "ignore sender news@shop.example". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Ignore every future email whose subject contains some words (any sender) Type it like: $ ignore emails with subject "Automatic Backup created" Form: ignore emails with subject What it does: Any sender: an email whose subject contains these words (letter case does not matter, at least 4 letters) is not downloaded or forwarded and stays unread in the mailbox. Good for automatic notices from many servers (backups, reports). Shown first; saved on yes. Undo: stop ignoring subject … Fill in: - text (text) - mb (mailbox) — optional Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "ignore emails whose subject contains weekly newsletter", "ignore subject Automatic Backup created". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Stop ignoring a subject Type it like: $ stop ignoring subject "Automatic Backup created" Form: stop ignoring subject What it does: Stop ignoring a subject Fill in: - text (text) Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "unignore subject weekly newsletter". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Stop ignoring a sender Type it like: $ stop ignoring news@shop.example Form: stop ignoring What it does: Stop ignoring a sender Fill in: - who (person or people) Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "unblock @spam.example". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Ignored senders of my mailboxes Type it like: $ ignored senders What it does: Ignored senders of my mailboxes Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "show blocked senders". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Show an email in full, with its attachments Type it like: $ show email M7K2Q Form: show email What it does: Fetched again from the mailbox: the whole text, the earlier messages of the thread and the attachments. Fill in: - mcode (email code (like M7K2Q)) Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "open email M7K2Q". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Recent emails of my mailboxes (or only the unanswered ones) Type it like: $ recent emails What it does: The last 10 emails of the mailboxes you get, with their codes and who answered. Fill in: - open (unanswered) — optional Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "any new emails?", "inbox". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Check the mailboxes for new email now Type it like: $ check mailboxes What it does: Normally not needed: new email arrives by itself at once (IDLE) and every few minutes. Also retries a mailbox whose login was refused. Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "check for new emails", "fetch emails now". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Mailboxes: connected or not, and who gets each Type it like: $ email status What it does: For staff: only the mailboxes they get. Who: admin, owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "connected mailboxes", "who gets which mailbox". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm. ### Choose who gets a mailbox Type it like: $ assign mailbox sales to Hadi, group Ops Form: assign mailbox to What it does: Replaces "Who gets it": owner, staff names or numbers, "staff" (everyone), "group NAME" (an admin group). Clients never get email. Shown first; saved on yes. Fill in: - mb (mailbox) - who (person or people) Who: owner. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "give the mailbox support to owner, staff". Related: $ reply to email M7K2Q: thank you, we received it · $ ai: thank them, we deliver on Monday · $ reply to this email with a success message and make it professional · $ email john@example.com: the meeting moved to 3 pm.