VAST HELPDESK — cPanel commands (explained) Mailboxes, email passwords, domains, subdomains and DNS on the hosting server. ### My email is not working (check it) Type it like: $ my email is not working What it does: My email is not working (check it) Fill in: - email (email address) — optional - domain (domain) — optional Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads); uses one of the client's weekly tickets. Runs: List email accounts → List DNS records. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "I can't log in to my email info@acme.com", "not receiving emails". Related: $ reset password of info@acme.com · $ send password · $ create email info@acme.com · $ create subdomain app.acme.com. ### Reset an email password Type it like: $ reset password of info@acme.com Form: reset password of What it does: If the request came from a group, the action runs only when the requester DMs the router, so no password is ever held or posted in the group. Fill in: - email (email address) — optional Who: client, admin, owner. It a change, and shown for a yes before it runs; uses one of the client's weekly tickets. Runs: Reset an email password. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "change my email password", "I forgot my email password". Related: $ my email is not working · $ send password · $ create email info@acme.com · $ create subdomain app.acme.com. ### Send me the password (private chat) Type it like: $ send password What it does: Runs a password request that was made from a group, now that the person is in a private chat. Nothing is stored in between. Who: client. It only reads (safe), and shown for a yes before it runs. Other ways to say it: "send me the password". Related: $ my email is not working · $ reset password of info@acme.com · $ create email info@acme.com · $ create subdomain app.acme.com. ### Create an email account Type it like: $ create email info@acme.com Form: create email What it does: Create an email account Fill in: - email (email address) — optional Who: client, admin, owner. It a small change, and shown for a yes before it runs; uses one of the client's weekly tickets. Runs: Create an email account. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "I need a new email", "add mailbox sales@acme.com". Related: $ my email is not working · $ reset password of info@acme.com · $ send password · $ create subdomain app.acme.com. ### Create a subdomain Type it like: $ create subdomain app.acme.com Form: create subdomain What it does: Create a subdomain Fill in: - fqdn (full subdomain) — optional Who: client, admin, owner. It a small change, and shown for a yes before it runs; uses one of the client's weekly tickets. Runs: Create a subdomain. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "I need a new subdomain". Related: $ my email is not working · $ reset password of info@acme.com · $ send password · $ create email info@acme.com. ### Show DNS records Type it like: $ show my dns records What it does: Show DNS records Fill in: - domain (domain) — optional Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads). Runs: List DNS records. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "list dns for acme.com". Related: $ my email is not working · $ reset password of info@acme.com · $ send password · $ create email info@acme.com. ### List my domains Type it like: $ list my domains What it does: List my domains Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads). Runs: List domains. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "which domains do I have". Related: $ my email is not working · $ reset password of info@acme.com · $ send password · $ create email info@acme.com. ### List my email accounts Type it like: $ list my mailboxes What it does: List my email accounts Fill in: - domain (domain) — optional Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads). Runs: List email accounts. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "show emails for acme.com". Related: $ my email is not working · $ reset password of info@acme.com · $ send password · $ create email info@acme.com. ### Disk / hosting usage Type it like: $ disk usage What it does: For clients only when the client owns a whole cPanel account (owns.cpanel_dedicated). On a shared account the numbers include other clients, so it stays off. Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads). Runs: cPanel usage. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "how much space am I using". Related: $ my email is not working · $ reset password of info@acme.com · $ send password · $ create email info@acme.com. ### Add a DNS record Type it like: $ add dns acme.com www A 203.0.113.10 Form: add dns What it does: OFF for clients unless the owner enables it for that client. When on, it still goes to staff for approval (medium risk). Fill in: - domain (domain) - name (name) - dnstype (record type) - value (value) Who: client, admin, owner. It a change, and a staff member must approve it; uses one of the client's weekly tickets. Runs: Add a DNS record. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Other ways to say it: "add a CNAME record for shop on acme.com pointing to shops.example.net". Related: $ my email is not working · $ reset password of info@acme.com · $ send password · $ create email info@acme.com. ### Delete an email account Type it like: $ delete mailbox old@acme.com Form: delete mailbox What it does: Switched off by default (also in Permissions). When on, only the owner can confirm. Never available to clients. Fill in: - email (email address) Who: admin, owner. It a big or destructive change, and shown for a yes before it runs; uses one of the client's weekly tickets. Runs: Delete an email account. Notes: the cPanel account must exist and the mailbox/domain must belong to the client. Related: $ my email is not working · $ reset password of info@acme.com · $ send password · $ create email info@acme.com.