VAST HELPDESK — command reference (explained)

Vast Helpdesk is a help desk run by typed terminal commands. It manages Business, cPanel, Email, Go Meter, Nextcloud, Shop and Web chat for a company and its clients.
To run commands, send them as terminal lines, one per line, each starting with "$ " (or inside a ``` code block). Example:
$ list businesses
$ add business Solar Co
Replace the example values with the real ones (names, emails, folders). Several steps: one line each, in the order they should run.
Several steps are run ONE AT A TIME: the help desk runs the first, sends you its result ("Done so far: 1. $ find folder TestMe → No folder named like TestMe"), and asks for the next. Reply with the next command only, or "done" when it is finished (optionally "reply: <a short message for the person who asked>"). So you can decide from each result, e.g. create a folder only if it was not found.
If you are only given the name of a docs section and do not have these commands, reply "send docs" and the commands are sent to you.
Only the commands in these pages exist. Everything else in a reply is ignored by the help desk. If you are not sure, give the most likely command.
Every command is checked by the help desk before it runs (who is asking, what they own, limits, confirmations), so suggesting a command is always safe.
Commands that create something (a folder, a user) reuse it when it already exists, so "create it if it is missing" is simply the create command: no need to search or check first.
Names do not have to be exact: clients, staff, chats, groups, businesses and mailboxes are found by part of the name, a small typo, a phone number written any way, or an earlier name. When several fit, the person is asked which one (a numbered list).
Before something changes, the person answers yes (do it), no (not what I meant: the help desk asks again) or cancel (stop).

This is the long version: what each command does, what to fill in, who may use it, and what happens. The short list is at https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/all.txt.

Sections:
- Console: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/console.txt
- Tickets: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/tickets.txt
- What clients can ask: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/clients.txt
- Custom commands: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/custom.txt
- Businesses: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/businesses.txt
- Business: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/business.txt
- cPanel: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/cpanel.txt
- Email: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/email.txt
- Go Meter: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/gometer.txt
- Nextcloud: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/nextcloud.txt
- Shop: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/shop.txt
- Web chat: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/webchat.txt

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VAST HELPDESK — Console commands (explained)
Managing the help desk itself: clients, chats, tickets, rules, plugins and settings. Staff only.

### Recent activity
Type it like:  $ what happened today
What it does: Recent activity
Fill in:
  - who (person or people) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "what did Hadi do".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List admins
Type it like:  $ list admins
What it does: List admins
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List clients
Type it like:  $ list clients
What it does: List clients
Fill in:
  - q (name or number to find) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "how many clients do i have", "i need to know how many clients i have".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### What is waiting for confirmation
Type it like:  $ pending
What it does: What is waiting for confirmation
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "list pending".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Undo my last action
Type it like:  $ undo
What it does: Undo my last action
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "undo that".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Status of the assistant
Type it like:  $ status
What it does: Shows today's numbers, waiting confirmations, whether the brain is answering, and the outgoing-message budget.
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "are you online".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Which brains (AI) are in use, their models and today's cost
Type it like:  $ which model is with me
What it does: Each brain in the order it is asked, whether it answers, its model, conversations kept and today's cost against its budget.
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "which brain", "show brains".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Pause the assistant
Type it like:  $ pause
What it does: Pause the assistant
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Resume the assistant
Type it like:  $ resume
What it does: Resume the assistant
Who: owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show global rules
Type it like:  $ list rules
What it does: Show global rules
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Add a global rule
Type it like:  $ add rule: never share /Legal after 10pm
Form:  add rule: <text>
What it does: Add a global rule
Fill in:
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "add global rule nobody can share /Finance".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Remove a global rule
Type it like:  $ remove rule 4
Form:  remove rule <number>
What it does: Remove a global rule
Fill in:
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Add a client
Type it like:  $ add client Acme
Form:  add client <client name>
What it does: Add a client
Fill in:
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "register new client "Acme Ltd"".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Remove a client
Type it like:  $ remove client Acme
Form:  remove client <client name>
What it does: Remove a client
Fill in:
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List clients that share a phone number or email
Type it like:  $ duplicate clients
What it does: One phone number or email belongs to one client (10.7.1). Lists numbers and emails under two clients (from before 10.7.1) and web chat leads named with another client's number, with the merge command to type.
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "which clients share a number".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Merge one client into another (numbers, emails, chats, tickets)
Type it like:  $ merge client Rami web visitor into Rami Khoury
Form:  merge client <client name> into <text>
What it does: The second client keeps its name and settings and gains the first one's numbers, emails, chats, allowed commands, notes and open tickets; the first is removed. Asks first; a new version of the rules document (rules rollback undoes it, the moved tickets stay).
Fill in:
  - cname (client name)
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show one client's rules
Type it like:  $ show rules for Acme
Form:  show rules for <client name>
What it does: Show one client's rules
Fill in:
  - cname (client name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "show client Acme".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show a client's private notes
Type it like:  $ show notes of client Acme
Form:  show notes of client <client name>
What it does: Show a client's private notes
Fill in:
  - cname (client name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "list current private notes for Acme".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set private notes for a client (they guide the AI)
Type it like:  $ note for client Acme: be very polite, he is an old customer
Form:  note for client Acme: <text>
What it does: Never shown to the client. Sent to the AI with that client's requests.
Fill in:
  - cname (client name)
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Clear a client's private notes
Type it like:  $ clear notes for Acme
Form:  clear notes for <client name>
What it does: Clear a client's private notes
Fill in:
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Switch an enforced rule for a client
Type it like:  $ staff only on for Acme
Form:  <staff only, no ai or approve every change> <on or off> for <client name>
What it does: Enforced by the server. staff only: the router never answers, every message goes to staff. no ai: this client's messages are never sent to an AI. approve every change: each change waits for a staff yes.
Fill in:
  - cname (client name)
  - cmode (staff only, no ai or approve every change)
  - switch (on or off)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "turn off no ai for client Acme", "approve every change on for Acme".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Link a chat, a group or a number to a client
Type it like:  $ add number +96171123456 to client Acme
Form:  add number <chat name or phone number> to client <client name>
What it does: For a group, the router asks which members may make requests (default: only the ones you list). Nobody is ever added to a WhatsApp group by the router.
Fill in:
  - chatref (chat name or phone number)
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "add group "Acme support" to client Acme", "add requester +96171123456 to client Acme".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Make a chat an admin chat
Type it like:  $ make group "nextcloud ai" an admin group
Form:  make group "<chat name or phone number>" an admin group
What it does: Make a chat an admin chat
Fill in:
  - chatref (chat name or phone number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "add +96170111222 to admins".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Stop listening to a chat
Type it like:  $ remove group "Acme support"
Form:  remove group "<chat name or phone number>"
What it does: Stop listening to a chat
Fill in:
  - chatref (chat name or phone number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "stop listening to number +96171123456", "stop listening to +96171123456".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Never listen to all the chats that exist now (not admin or client chats)
Type it like:  $ never listen to all current chats
What it does: Every chat that exists NOW and is not an admin or client chat (and not staff or a client's own person) is set to never listen: it is not answered even when it names a business keyword or a default business is set. Chats that start after this are handled as usual. You see how many first and confirm.
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "make all current chats never listen", "ignore all existing chats".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Never listen to a chat (even with a business keyword)
Type it like:  $ never listen to +96171123456
Form:  never listen to <chat name or phone number>
What it does: That chat is never answered, even when it names a business keyword or a default business is set. An admin or client chat must be stopped first.
Fill in:
  - chatref (chat name or phone number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "never listen to group "Family"", "always ignore number +96171123456".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Listen again to a chat set to never listen
Type it like:  $ listen again to +96171123456
Form:  listen again to <chat name or phone number>
What it does: It is then treated like any new chat: a business keyword or the default business can answer it.
Fill in:
  - chatref (chat name or phone number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "stop ignoring group "Family"".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Chats set to never listen
Type it like:  $ list never listen chats
What it does: Chats set to never listen
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "show ignored chats".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Add an admin person
Type it like:  $ add admin +96170111222
Form:  add admin <chat name or phone number>
What it does: Add an admin person
Fill in:
  - chatref (chat name or phone number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Remove an admin person
Type it like:  $ remove admin +96170111222
Form:  remove admin <chat name or phone number>
What it does: Remove an admin person
Fill in:
  - chatref (chat name or phone number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Say what a client owns
Type it like:  $ client Acme owns domain acme.com
Form:  client <client name> owns <what the client owns (e.g. a domain or a folder)> <the domain, folder or account>
What it does: This is the list the server checks every client request against. Anything not listed here is refused.
Fill in:
  - cname (client name)
  - otype (what the client owns (e.g. a domain or a folder))
  - resource (the domain, folder or account)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "give Acme folder /Clients/Acme", "client Acme owns cpanel account Main".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Remove something a client owns
Type it like:  $ remove domain old.com from Acme
Form:  remove <what the client owns (e.g. a domain or a folder)> <the domain, folder or account> from <client name>
What it does: Remove something a client owns
Fill in:
  - otype (what the client owns (e.g. a domain or a folder))
  - resource (the domain, folder or account)
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Allow a client to do something
Type it like:  $ allow Acme to create mailboxes
Form:  allow <client name> to <command name>
What it does: "what" is matched against the titles in this playbook. If it is unclear the router shows the closest titles and asks. Wildcards such as "anything" or "everything" are never accepted.
Fill in:
  - cname (client name)
  - what (command name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "allow Acme to add dns records".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Stop a client from doing something
Type it like:  $ stop Acme from adding dns records
Form:  stop <client name> from <command name>
What it does: Stop a client from doing something
Fill in:
  - cname (client name)
  - what (command name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Let a client send files (photos, voice notes, documents) or not
Type it like:  $ allow client Acme to send files
Form:  allow client <client name> to send files
What it does: Their photos, voice notes and documents then reach the team (with their open ticket, if any). The AI does not look at them. Clients of a business can also be allowed all at once (allow clients of business … to send files). Settings → Files must allow receiving files too.
Fill in:
  - cname (client name)
  - switch (on or off) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "stop Acme from sending files", "files off for client Acme".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Test sending files (a photo and a PDF) over a channel: WhatsApp, Telegram or a mailbox
Type it like:  $ test file on whatsapp
Form:  test file on <channel (as Files → Test lists it)>
What it does: Sends a small test photo and PDF (to your console by default, or a staff member or an admin chat named after "to"; a mailbox sends them to itself and checks that they arrive) and reports each step. The test files are deleted afterwards. Also in the panel: Files → Test.
Fill in:
  - ch (channel (as Files → Test lists it))
  - to (to (time)) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "test files on telegram to Hadi", "test file on email sales".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Send a message to a chat, a client, or many (all clients, the clients of a business, all chats, chats not listening, one channel)
Type it like:  $ send a message to Yahya: your order is ready
Form:  send a message to Yahya: <text>
What it does: Shows who gets it, who is left out and why, the pace and the text, then asks for a yes. On WhatsApp only listened chats that wrote to us before, at most 30 per send and 30 a day, one every 30-60 seconds, 09:00-20:00; each message gets their name and "Reply STOP".
Fill in:
  - target (user or group)
  - text (text)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "send to all clients: we are closed tomorrow", "send to solar clients: new battery prices next week".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Broadcasts: sent, waiting, paused
Type it like:  $ broadcast status
What it does: Broadcasts: sent, waiting, paused
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "list broadcasts".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Cancel a broadcast (what was sent stays sent)
Type it like:  $ cancel broadcast
What it does: Cancel a broadcast (what was sent stays sent)
Fill in:
  - value (value) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "stop broadcast A1B2C3".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Resume a paused broadcast
Type it like:  $ resume broadcast
What it does: Resume a paused broadcast
Fill in:
  - value (value) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show one setting (or all of them, with their names)
Type it like:  $ setting client messages per minute
Form:  setting <name>
What it does: Show one setting (or all of them, with their names)
Fill in:
  - name (name) — optional
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "what is the setting time zone", "list all settings".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Change one setting (any core setting, by its name)
Type it like:  $ set setting client messages per minute to 10
Form:  set setting <name> to <value>
What it does: Any setting listed by "list all settings"; it shows the change and asks for a yes. Plugin settings: "set <plugin> setting <name> to <value>".
Fill in:
  - name (name)
  - value (value)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "set setting time zone to Asia/Beirut", "turn off setting chat logs".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Verification codes: settings, codes waiting, numbers locked after wrong codes
Type it like:  $ verification status
What it does: Codes that prove someone controls a number or email the help desk knows (the panel sign-in, a client confirming it is them in the web chat). The codes themselves are never shown or logged.
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "locked codes".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Unlock a number or email locked after too many wrong verification codes
Type it like:  $ unlock verification +96171123456
Form:  unlock verification <value>
What it does: Unlock a number or email locked after too many wrong verification codes
Fill in:
  - value (value)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "unlock codes for sara@example.com", "unlock verification all".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### The files log (received, refused, sent, failed…)
Type it like:  $ files log
What it does: The files log (received, refused, sent, failed…)
Fill in:
  - q (name or number to find) — optional
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "files log failed".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set weekly tickets
Type it like:  $ set tickets for Acme to 3 per week
Form:  set tickets for <client name> to <number> per week
What it does: Set weekly tickets
Fill in:
  - cname (client name)
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set max mailboxes
Type it like:  $ set max mailboxes for Acme to 5
Form:  set max mailboxes for <client name> to <number>
What it does: Set max mailboxes
Fill in:
  - cname (client name)
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set max mailbox size (MB)
Type it like:  $ set mailbox size for Acme to 1024 MB
Form:  set mailbox size for <client name> to <number> MB
What it does: Set max mailbox size (MB)
Fill in:
  - cname (client name)
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set support hours
Type it like:  $ set support hours for Acme 8-20
Form:  set support hours for <client name> 8-20
What it does: Set support hours
Fill in:
  - cname (client name)
  - from (from (time))
  - to (to (time))
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "set hours for Acme 08:00 to 18:00".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show a command guide (a service, console or custom)
Type it like:  $ nextcloud commands
Form:  <a service name, console or custom> commands
What it does: Show a command guide (a service, console or custom)
Fill in:
  - topic (a service name, console or custom)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "send me nextcloud api", "list nextcloud commands".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Vast Helpdesk docs link (to give an AI)
Type it like:  $ docs
What it does: Vast Helpdesk docs link (to give an AI)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "send me the docs", "vast helpdesk docs".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List chats (number them to assign)
Type it like:  $ list chats
What it does: List chats (number them to assign)
Fill in:
  - q (name or number to find) — optional
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "list new chats", "chats".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Assign a listed chat to a client
Type it like:  $ assign chat 3 to client Acme
Form:  assign chat <number> to client <client name>
What it does: Assign a listed chat to a client
Fill in:
  - num (number)
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "chat 3 to Acme".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Make a listed chat an admin chat
Type it like:  $ make chat 5 admin
Form:  make chat <number> admin
What it does: Make a listed chat an admin chat
Fill in:
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "chat 5 admin".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Stop listening to a listed chat
Type it like:  $ unassign chat 4
Form:  unassign chat <number>
What it does: Stop listening to a listed chat
Fill in:
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "ignore chat 4".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Rename a client
Type it like:  $ rename client 96176316570 to Nour Store
Form:  rename client <client name> to <text>
What it does: Rename a client
Fill in:
  - cname (client name)
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "rename Acme to Acme Ltd".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List plugins
Type it like:  $ plugins
What it does: List plugins
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "list plugins".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Turn a plugin on or off
Type it like:  $ turn on plugin telegram
Form:  turn <on or off> plugin <word>
What it does: Turn a plugin on or off
Fill in:
  - switch (on or off)
  - word (word)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "plugin telegram off".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Test a plugin
Type it like:  $ test plugin metaai
Form:  test plugin <word>
What it does: Test a plugin
Fill in:
  - word (word)
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "test cpanel".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Restart the router
Type it like:  $ restart
What it does: Restart the router
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "restart the router".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Resume sending after the ban guard stopped
Type it like:  $ resume sending
What it does: Resume sending after the ban guard stopped
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set the console word
Type it like:  $ set console word j2d8
Form:  set console word <word>
What it does: Set the console word
Fill in:
  - word (word)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "console word off".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Let the AI answer in its own words (on/off)
Type it like:  $ meta replies off
Form:  meta replies <on or off>
What it does: Let the AI answer in its own words (on/off)
Fill in:
  - switch (on or off)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "turn on free replies".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set the general support hours
Type it like:  $ set support hours 8-20
What it does: Set the general support hours
Fill in:
  - from (from (time))
  - to (to (time))
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "set our support hours to 09:00 to 17:00".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Give owner permissions (including the shell) to a staff member or a group
Type it like:  $ give owner permissions to Hadi
Form:  give owner permissions to <person or people>
What it does: Owner permissions = every owner command AND the shell (Terminal mode). For a group, EVERYONE in it gets them. Only the owner, from their own console, can give or take them away.
Fill in:
  - who (person or people)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "grant owner rights to group Ops", "make Hadi an owner".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Take owner permissions away from a staff member or a group
Type it like:  $ remove owner permissions from Hadi
Form:  remove owner permissions from <person or people>
What it does: Only the owner, from their own console.
Fill in:
  - who (person or people)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "take owner rights from group Ops".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set (or clear) the Terminal mode word
Type it like:  $ set terminal word shell
Form:  set terminal word <word>
What it does: This word, said in your console, opens Terminal mode (a brain gets a direct line to Nextcloud, cPanel or a shell). Empty/off disables it. Owner console only, always.
Fill in:
  - word (word)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "terminal word off".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Run the live self-test
Type it like:  $ self test
What it does: Sends scripted READ-ONLY messages through the real router (and the brain) and checks the answers; nothing is changed, nothing reaches staff or clients. Add "quick" to skip the AI questions.
Fill in:
  - text (text) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "run the selftest", "selftest quick".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Look for a group in WhatsApp (where it is known, and why it may be missing)
Type it like:  $ find group gova ops
Form:  find group <text>
What it does: Checks every place WhatsApp Web keeps groups and says where the name was found; nothing is changed.
Fill in:
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "look for group Sales team".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Add a staff member (name, number, what they may do)
Type it like:  $ add staff Hadi +96170111222
Form:  add staff <name> <chat name or phone number>
What it does: Creates the person on the Staff page with their name and, optionally, only some permission families (email, domains, dns, folders, shares, nextcloud users, deleting, tickets). Without "can manage" they get the general admin permissions.
Fill in:
  - name (name)
  - chatref (chat name or phone number)
  - fams (what they may do) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "add staff Sara Haddad +96170333444 can manage email, nextcloud", "add Omar +96170555666 as staff".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### The daily report so far (what happened, AI use and credit left)
Type it like:  $ daily report
What it does: The same report that comes by itself every day (Settings → Daily report): a few lines on what happened since the last one, written by the AI, then each brain's calls, cost, budget left today and prepaid credit left. Asking for it does not change what the next one counts.
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "today's report", "send the daily report now".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Daily report: its time, on or off, AI or plain numbers
Type it like:  $ set daily report time to 21:00
Form:  set daily report time to <time (HH:MM)>
What it does: The time is in your time zone (Settings). "ai off": the report lists the plain numbers instead of a summary written by the AI. Asks for a yes first.
Fill in:
  - at (time (HH:MM)) — optional
  - switch (on or off) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "daily report at 8:30", "daily report off".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Tidy up finished requests: delete their questions and yes/no answers
Type it like:  $ tidy up on
Form:  tidy up <on, off, console, staff or all>
What it does: When a request is done or cancelled, the help desk deletes its own questions ("Did you mean…?", "Plan … reply yes") and your yes/no/cancel, so the request and its outcome are left. console: your console only; staff (on): console and staff chats; all: client chats too; off: nothing is deleted. WhatsApp: in your console nothing is left behind; in other chats WhatsApp shows "This message was deleted", and a person's answer is deleted only in a group where the help desk's number is an admin. Telegram: deleted cleanly within 48 hours.
Fill in:
  - tmode (on, off, console, staff or all)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "tidy up console", "tidy up off".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show the settings (tidy, quiet time, limits, new chats, report, console word…)
Type it like:  $ settings
What it does: Only shows: change each with its own command (tidy up on, set quiet time 5, new chats off…).
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "show settings", "is tidy on?".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Answer new chats (new leads) on or off: everyone already listed still works
Type it like:  $ new chats off
Form:  new chats <on or off>
What it does: Off: nobody new is answered or added as a lead (a business keyword or the default business no longer answers unknown numbers). Your console, admins, staff and every client already listed keep working. Unknown chats still appear under Chats as "wrote to you".
Fill in:
  - switch (on or off) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "new chats on", "stop answering new chats".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set how long the router stays quiet after a manual reply
Type it like:  $ set quiet time 5
Form:  set quiet time <number>
What it does: When you answer a client by hand, the router stays silent in that chat for this many minutes (1-720).
Fill in:
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "quiet time 10 minutes".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Remove a requester from a client
Type it like:  $ remove requester +96171123456 from client Acme
Form:  remove requester <chat name or phone number> from client <client name>
What it does: That number may no longer ask for this client (in its groups or privately). Add one: "add requester +961… to client Acme".
Fill in:
  - chatref (chat name or phone number)
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set the language a client is answered in
Type it like:  $ set language of Acme to arabic
Form:  set language of <client name> to <word>
What it does: arabic, english, or auto (the language they write in).
Fill in:
  - cname (client name)
  - word (word)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "answer Acme in english", "set language of Acme to auto".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Pause a client (the router stops answering them)
Type it like:  $ pause client Acme
Form:  pause client <client name>
What it does: Nothing they write is answered or sent to an AI until "unpause client Acme" (or "resume client Acme"). Staff can still answer by hand.
Fill in:
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "stop answering Acme".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Clients that have no chat linked
Type it like:  $ clients without chats
What it does: Clients that have no chat linked
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List the groups on WhatsApp/Telegram (all, admin, client, not listened to)
Type it like:  $ list whatsapp groups
Form:  list <filter> groups
What it does: "list groups" alone lists the Nextcloud groups; say which: whatsapp, telegram, admin, client, or new (not listened to). Numbered: "chat 3 to client Acme" works on the list.
Fill in:
  - filter (filter) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "list admin groups", "list client groups".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Continue a chat: reset its limits and answer what was held
Type it like:  $ continue chat +96171123456
Form:  continue chat <chat name or phone number>
What it does: Resets that chat only: the too-fast limits, the daily message count, the 24-hour mute and the quiet time after a manual reply, then answers held messages. If its client was stopped, it asks first before answering the client again.
Fill in:
  - chatref (chat name or phone number)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "reset chat "Yahya Sharafeddine"".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show the settings of a group or chat
Type it like:  $ show group "nextcloud ai"
Form:  show group "<chat name or phone number>"
What it does: What it is (admin or which client), owner permissions, what it may manage, who may ask, whether the trigger word is needed.
Fill in:
  - chatref (chat name or phone number)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "settings of chat +96171123456".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Choose what an admin group may manage
Type it like:  $ limit group "nextcloud ai" to nextcloud
Form:  limit group "<chat name or phone number>" to <text>
What it does: Choose what an admin group may manage
Fill in:
  - chatref (chat name or phone number)
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "let group "Ops" manage everything".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Need the trigger word in a group (on/off)
Type it like:  $ trigger word off for group "Acme support"
Form:  trigger word <on or off> for group "<chat name or phone number>"
What it does: Off: every message in that group is read (no "meta …" needed). On: only messages that start with a trigger word.
Fill in:
  - chatref (chat name or phone number)
  - switch (on or off)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "group "Ops" trigger on".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show a staff member (permissions, alerts, tickets)
Type it like:  $ show staff Hadi
Form:  show staff <person or people>
What it does: Show a staff member (permissions, alerts, tickets)
Fill in:
  - who (person or people)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "what can Hadi do".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Private alerts for a staff member (on/off)
Type it like:  $ alerts on for Hadi
Form:  alerts <on or off> for <person or people>
What it does: On: client requests for staff are also sent to them in a private chat.
Fill in:
  - who (person or people)
  - switch (on or off)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "turn off alerts for Hadi".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Rename a staff member
Type it like:  $ rename staff Hadi to Hadi Nasser
Form:  rename staff <person or people> to <text>
What it does: Rename a staff member
Fill in:
  - who (person or people)
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Choose what a staff member may do
Type it like:  $ let Hadi manage nextcloud and tickets
Form:  let <person or people> manage <text>
What it does: Name services (nextcloud, cpanel…) or kinds of change (sharing, users, mail…); everyone may read. "everything" = the general admin permissions.
Fill in:
  - who (person or people)
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "let Hadi do everything".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Switch a staff member on or off
Type it like:  $ switch off staff Hadi
Form:  switch <on or off> staff <person or people>
What it does: Off: treated as a stranger (nothing they write is acted on), but kept in the list to switch on later. "remove admin +961…" deletes them.
Fill in:
  - who (person or people)
  - switch (on or off)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "turn on staff Hadi".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Terminal: show each step, or only the result
Type it like:  $ terminal steps off
Form:  terminal steps <on or off>
What it does: Off (default): a Terminal session sends only the result at the end. Inside a session, "steps on" / "steps off" changes it for that session.
Fill in:
  - switch (on or off)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "terminal steps on".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Answer a client again now (end the pause after a manual reply)
Type it like:  $ resume client mahmoud
Form:  resume client <client name>
What it does: Answer a client again now (end the pause after a manual reply)
Fill in:
  - cname (client name)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "answer mahmoud again".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### What the AI gets with each question: the commands, or only the docs name
Type it like:  $ meta docs name
Form:  meta docs <mode>
What it does: full: the matching commands in every question (works on its own). name: only the docs section name (shorter; send "teach the brain" first). Each brain can also be set on its own (Plugins).
Fill in:
  - mode (mode)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "meta docs full".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### What the AI gets for one chat (full, name or default)
Type it like:  $ chat 3 docs name
Form:  chat <number> docs <mode>
What it does: Uses the numbers from "list chats". default = the general setting.
Fill in:
  - num (number)
  - mode (mode)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "chat 3 meta docs full", "chat 3 docs default".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Let search engines index the docs (on/off)
Type it like:  $ docs indexing on
Form:  docs indexing <on or off>
What it does: On: robots.txt allows the docs, a sitemap lists them and the pages say "index". Off: the pages say "noindex" (tools that open a link still can).
Fill in:
  - switch (on or off)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "turn off docs crawlers".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show the settings of a plugin
Type it like:  $ plugin chatgpt settings
Form:  plugin <word> settings
What it does: Show the settings of a plugin
Fill in:
  - word (word)
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "settings of the cpanel plugin".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Change one setting of a plugin (a brain's model or mode, a budget…)
Type it like:  $ set plugin chatgpt model to gpt-6.1-sol
Form:  set plugin <word> <setting> to <value>
What it does: The setting is named as on the plugin's card (its label or key). API keys and other secrets are never set from chat: use the panel.
Fill in:
  - word (word)
  - field (setting)
  - value (value)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "set plugin chatgpt prompt mode to simple", "set plugin claude daily budget to 5".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show the router log (last lines)
Type it like:  $ logs
What it does: The last 15 lines of data/logs/router.log, optionally only lines containing a word (a client, a chat, SEND_FAILED…).
Fill in:
  - text (text) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "show logs for mahmoud", "logs whatsapp".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Send the Vast Helpdesk docs to the brains that keep a chat
Type it like:  $ teach meta
What it does: Sends all commands (all.txt) once into the chat of every brain that keeps one (Meta AI), so it knows them. Needed when a brain is sent only the docs section name (Simple); repeat after adding commands. Brains that keep one conversation per person, or start fresh each time, get what they need with each message.
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "teach the brain", "send the docs to the ai".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set the group trigger words
Type it like:  $ set trigger words meta, ميتا
Form:  set trigger words <text>
What it does: Set the group trigger words
Fill in:
  - text (text)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Undo the last rule change
Type it like:  $ undo the last rule change
What it does: Undo the last rule change
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "rollback rules".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Rule change history
Type it like:  $ rules history
What it does: Rule change history
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List playbook commands
Type it like:  $ list commands
What it does: List playbook commands
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Switch a playbook command on/off
Type it like:  $ disable command delete mailbox
Form:  <enable or disable> command <command name>
What it does: Switch a playbook command on/off
Fill in:
  - onoff (enable or disable)
  - what (command name)
Who: owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "enable command dns records".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Forget wording the help desk learned for a command
Type it like:  $ forget phrase "show me the shop list"
Form:  forget phrase "<phrase>"
What it does: For wording learned by mistake (after a "yes" to a wrong "Did you mean…?"). Built-in wording is never removed.
Fill in:
  - phrase (phrase)
Who: owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "unlearn wording "show me the people"".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Teach a command a new phrase
Type it like:  $ add phrase "my mail is dead" to command email not working
Form:  add phrase "<phrase>" to command <command name>
What it does: The phrase is matched exactly (spaces and letter case ignored). New commands with new actions are added by a developer, never by chat.
Fill in:
  - phrase (phrase)
  - what (command name)
Who: owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.


============================================================
VAST HELPDESK — Tickets commands (explained)
How requests that need a person are handled. A ticket is opened when the assistant cannot answer, an action fails, the client asks for a person, or a client says it is not solved. LIFE CYCLE: new (nobody has it yet) -> active (assigned, being worked on) -> pending (waiting for the client) or hold (waiting for something else) -> closed. A client who writes again brings a pending ticket back to active. PRIORITY: urgent, high, normal or low, set from the words (smoke, down, cannot log in...) and by the brain, or by staff. Each has a time for the next reply and a time to resolve (Settings -> Tickets); late tickets are reminded to whoever has them, then to the dispatchers, then to the owner. WHO GETS IT: per business (and for IT requests in Settings): automatic = the available person with the least open tickets; alert all = the first to take it owns it; a dispatcher decides. Staff who are away are skipped. A person who sends a ticket back (return) hands it to a dispatcher, who gives it to someone else: it is never reassigned automatically. Staff reply to the help desk with the ticket number; the client is told when it is assigned, put on hold, and closed, and can ask for the status of the ticket at any time. A ticket waiting for the client closes by itself after a few days; a client who writes again within a week of a closed ticket gets a follow-up linked to it, given to the same person.

### Tickets this week
Type it like:  $ tickets this week
What it does: Tickets this week
Fill in:
  - cname (client name) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "tickets for Acme".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Reply to a client ticket
Type it like:  $ reply to A7F3: we fixed it, please try again
Form:  reply to A7F3: <text>
What it does: Your text is relayed to the client by the router as written. The router then stays quiet in that chat for a while (handoff).
Fill in:
  - tid (ticket code)
  - text (text)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Take a ticket (you will handle it)
Type it like:  $ take A7F3
Form:  take <ticket code>
What it does: Take a ticket (you will handle it)
Fill in:
  - tid (ticket code)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "i'll handle A7F3".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Close a ticket (with what you did)
Type it like:  $ close ticket A7F3
Form:  close ticket <ticket code>
What it does: Say what you did after a colon: it is saved with the ticket (the client is not shown it unless you choose to send it). The client is told the ticket is closed. Closing a ticket nobody owns takes it.
Fill in:
  - tid (ticket code)
  - text (text) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "A7F3 closed: replaced the fuse, client informed", "A7F3 solved".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Put a ticket on hold (waiting for something)
Type it like:  $ A7F3 on hold: waiting for the spare part
Form:  <ticket code> on hold: <text>
What it does: The clocks stop and the client is told it is on hold. Say for how long (for 2 days, until friday, until 2026-10-05) and you are reminded then; without a date, resume it yourself.
Fill in:
  - tid (ticket code)
  - until (until (a date or a time)) — optional
  - text (text) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "hold A7F3 for 2 days: client is travelling", "hold ticket A7F3 until friday".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Resume a ticket that was on hold
Type it like:  $ resume A7F3
Form:  resume <ticket code>
What it does: Resume a ticket that was on hold
Fill in:
  - tid (ticket code)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "A7F3 is back".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Send a ticket back to the admin to give to someone else
Type it like:  $ return A7F3: this is a billing question
Form:  return A7F3: <text>
What it does: The ticket goes back to the dispatcher (or the owner), with your reason, to be given to another person. It is never reassigned automatically.
Fill in:
  - tid (ticket code)
  - text (text) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "A7F3 back to admin: not my area", "A7F3 is not mine".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Assign a ticket to a staff member (dispatchers)
Type it like:  $ assign A7F3 to Hadi
Form:  assign <ticket code> to <person or people>
What it does: Only the owner and staff marked as dispatchers. "auto" picks the available person with the least open tickets. The person is told; so is the client, the first time.
Fill in:
  - tid (ticket code)
  - who (person or people) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "assign A7F3 auto", "reassign A7F3 to Sara".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set the priority of a ticket
Type it like:  $ priority of A7F3 urgent
Form:  priority of <ticket code> <priority (urgent, high, normal or low)>
What it does: urgent, high, normal or low. The due times follow the priority (set in Settings → Tickets).
Fill in:
  - tid (ticket code)
  - prio (priority (urgent, high, normal or low))
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "A7F3 high".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Reopen a closed ticket
Type it like:  $ reopen A7F3
Form:  reopen <ticket code>
What it does: Reopen a closed ticket
Fill in:
  - tid (ticket code)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Add an internal note to a ticket
Type it like:  $ note on A7F3: the client is the CEO
Form:  note on A7F3: <text>
What it does: Internal: the client never sees it. It stays in the history.
Fill in:
  - tid (ticket code)
  - text (text)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "add a note on ticket A7F3: called twice, no answer".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show a ticket: the client, the request, the summary and the history
Type it like:  $ ticket A7F3
Form:  ticket <ticket code>
What it does: Show a ticket: the client, the request, the summary and the history
Fill in:
  - tid (ticket code)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "show ticket A7F3".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List tickets (open, new, overdue, on hold, waiting, closed today; of a client, a business or a staff member)
Type it like:  $ list tickets
What it does: Open tickets by default. Narrow it: new, on hold, waiting (for the client), in progress, overdue, urgent/high, closed (today), older than N days; of a client, of business X, or assigned to a staff member. Dispatchers and the owner see all; others their own and their queue's.
Fill in:
  - pre (which ones) — optional
  - filter (filter) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "list tickets of Acme", "overdue tickets".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Find tickets about something
Type it like:  $ find ticket about printer
Form:  find ticket about <text>
What it does: Searches the subject, summary, the request, the client and who has it, in open and closed tickets.
Fill in:
  - text (text)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "search tickets for invoice".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Open a ticket for a client yourself
Type it like:  $ open a ticket for Acme: the printer on the 2nd floor is broken
Form:  open a ticket for Acme: <text>
What it does: For a request that came by phone or email. The ticket goes to the queue (or the business's staff) like any other; it does not use the client's weekly tickets and the client is not messaged.
Fill in:
  - cname (client name)
  - text (text)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Change the subject of a ticket
Type it like:  $ rename ticket A7F3: printer on the 2nd floor
Form:  rename ticket A7F3: <text>
What it does: Change the subject of a ticket
Fill in:
  - tid (ticket code)
  - text (text)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Close several tickets at once (all, or of a client, on hold, older than N days…)
Type it like:  $ close all tickets
What it does: Owner and dispatchers. You see how many and which, then say yes. The clients are not messaged (so a big clean-up never floods them). Undo within 24 hours: "reopen the tickets I just closed".
Fill in:
  - pre (which ones) — optional
  - filter (filter) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "close all tickets of Acme", "close all tickets on hold".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Reopen the tickets I just closed at once
Type it like:  $ reopen the tickets I just closed
What it does: Reopen the tickets I just closed at once
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "undo the bulk close".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List my open tickets
Type it like:  $ my tickets
What it does: List my open tickets
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### List the tickets waiting to be assigned
Type it like:  $ ticket queue
What it does: List the tickets waiting to be assigned
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "unassigned tickets".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Ask the brain to draft a reply to the client (you confirm before it is sent)
Type it like:  $ suggest a reply for A7F3
Form:  suggest a reply for <ticket code>
What it does: The brain writes a draft from the ticket, the conversation and the business docs, and lists nothing it does not know. Nothing is sent until you say yes.
Fill in:
  - tid (ticket code)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "draft reply to A7F3".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Mark myself as away (no automatic tickets)
Type it like:  $ away
What it does: Mark myself as away (no automatic tickets)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "I'm off duty".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Mark myself as available again
Type it like:  $ I'm back
What it does: Mark myself as available again
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "available".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Mark a staff member away (no automatic tickets)
Type it like:  $ mark Hadi away
Form:  mark <person or people> away
What it does: For the owner and dispatchers: someone is off and cannot say it themselves. Tickets are then not given to them automatically; their open tickets stay theirs.
Fill in:
  - who (person or people)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "set Sara as away".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Mark a staff member available again
Type it like:  $ mark Hadi back
Form:  mark <person or people> back
What it does: Mark a staff member available again
Fill in:
  - who (person or people)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "set Sara as available".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Give a client extra tickets
Type it like:  $ give Acme 2 more tickets this week
Form:  give <client name> <number> more tickets this week
What it does: Sanity limit: a grant above 10 tickets is refused unless you repeat it with "confirm".
Fill in:
  - cname (client name)
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Make a staff member a dispatcher (or not)
Type it like:  $ make Hadi a dispatcher
Form:  make <person or people> a dispatcher
What it does: A dispatcher may assign tickets ("assign A7F3 to Sara") and receives the tickets nobody could take or that a person sent back. The owner always is one.
Fill in:
  - who (person or people)
  - switch (on or off) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "dispatcher Hadi off", "Hadi is not a dispatcher".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Show the ticket settings (who gets tickets, due times, auto-close)
Type it like:  $ ticket settings
What it does: Show the ticket settings (who gets tickets, due times, auto-close)
Who: owner. It only reads (safe), and runs without confirmation (it only reads); changes the help desk itself (owner console).
Other ways to say it: "due times".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set who gets IT tickets (claim, auto or admin)
Type it like:  $ set ticket dispatch to auto
Form:  set ticket dispatch to <mode>
What it does: claim: every staff member is told and the first to take it owns it. auto: the available person with the least open tickets. admin: a dispatcher assigns it. Each business has its own (set business dispatch of …).
Fill in:
  - mode (mode)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "set dispatch to claim".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set a due time for a priority (next reply or resolution)
Type it like:  $ set urgent reply time to 10 minutes
Form:  set <priority (urgent, high, normal or low)> <next reply or resolution> time to <number> <minutes, hours or days>
What it does: Minutes unless you say hours or days. Late tickets are reminded to whoever has them, then the dispatchers (twice the time), then the owner (four times).
Fill in:
  - prio (priority (urgent, high, normal or low))
  - kind (next reply or resolution)
  - num (number)
  - unit (minutes, hours or days) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "set low resolve time to 3 days".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Close tickets waiting for the client after some days (0 = never)
Type it like:  $ auto close after 3 days
Form:  auto close after <number> days
What it does: Close tickets waiting for the client after some days (0 = never)
Fill in:
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "set auto-close to 0 days".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Set the follow-up window (days)
Type it like:  $ set follow-up window to 10 days
Form:  set follow-up window to <number> days
What it does: A client who writes again within this time after a closed ticket gets a follow-up linked to it, given to the same person.
Fill in:
  - num (number)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Turn AI triage of new tickets on or off
Type it like:  $ turn off ai triage
Form:  turn <on or off> ai triage
What it does: On: a brain sets the subject, priority, summary and first step of each new ticket. Off: simple rules do it.
Fill in:
  - switch (on or off)
Who: owner. It only reads (safe), and shown for a yes before it runs; changes the help desk itself (owner console).
Other ways to say it: "ai triage on".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.


============================================================
VAST HELPDESK — What clients can ask commands (explained)
Commands a client may use (each client has their own allowed list).

### Greeting
Type it like:  $ Hello
What it does: Greeting
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "good morning".
Related: $ thanks  ·  $ help  ·  $ how many tickets do I have left  ·  $ opening hours.

### Thanks
Type it like:  $ thanks
What it does: Thanks
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "thank you", "Thanks All good".
Related: $ Hello  ·  $ help  ·  $ how many tickets do I have left  ·  $ opening hours.

### Menu / what can you do
Type it like:  $ help
What it does: Menu / what can you do
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "what can you do".
Related: $ Hello  ·  $ thanks  ·  $ how many tickets do I have left  ·  $ opening hours.

### How many tickets are left
Type it like:  $ how many tickets do I have left
What it does: How many tickets are left
Who: client. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "my tickets".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ opening hours.

### Opening hours
Type it like:  $ opening hours
What it does: Opening hours
Who: client. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "when are you available".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Talk to a person
Type it like:  $ I want to talk to a human
What it does: Talk to a person
Who: client. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "staff".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Status of my request
Type it like:  $ status of my request
What it does: Status of my request
Who: client. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "any update".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Reply in English
Type it like:  $ english please
What it does: Reply in English
Who: client, admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### Reply in Arabic
Type it like:  $ arabic please
What it does: Reply in Arabic
Who: client, admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "can we speak arabic".
Related: $ Hello  ·  $ thanks  ·  $ help  ·  $ how many tickets do I have left.

### My email is not working (check it)
Type it like:  $ my email is not working
What it does: My email is not working (check it)
Fill in:
  - email (email address) — optional
  - domain (domain) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads); uses one of the client's weekly tickets.
Runs: List email accounts → List DNS records.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "I can't log in to my email info@acme.com", "not receiving emails".
Related: $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com  ·  $ create subdomain app.acme.com.

### Reset an email password
Type it like:  $ reset password of info@acme.com
Form:  reset password of <email address>
What it does: If the request came from a group, the action runs only when the requester DMs the router, so no password is ever held or posted in the group.
Fill in:
  - email (email address) — optional
Who: client, admin, owner. It a change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Reset an email password.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "change my email password", "I forgot my email password".
Related: $ my email is not working  ·  $ send password  ·  $ create email info@acme.com  ·  $ create subdomain app.acme.com.

### Send me the password (private chat)
Type it like:  $ send password
What it does: Runs a password request that was made from a group, now that the person is in a private chat. Nothing is stored in between.
Who: client. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "send me the password".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ create email info@acme.com  ·  $ create subdomain app.acme.com.

### Create an email account
Type it like:  $ create email info@acme.com
Form:  create email <email address>
What it does: Create an email account
Fill in:
  - email (email address) — optional
Who: client, admin, owner. It a small change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Create an email account.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "I need a new email", "add mailbox sales@acme.com".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create subdomain app.acme.com.

### Create a subdomain
Type it like:  $ create subdomain app.acme.com
Form:  create subdomain <full subdomain>
What it does: Create a subdomain
Fill in:
  - fqdn (full subdomain) — optional
Who: client, admin, owner. It a small change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Create a subdomain.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "I need a new subdomain".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### Show DNS records
Type it like:  $ show my dns records
What it does: Show DNS records
Fill in:
  - domain (domain) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List DNS records.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "list dns for acme.com".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### List my domains
Type it like:  $ list my domains
What it does: List my domains
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List domains.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "which domains do I have".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### List my email accounts
Type it like:  $ list my mailboxes
What it does: List my email accounts
Fill in:
  - domain (domain) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List email accounts.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "show emails for acme.com".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### Disk / hosting usage
Type it like:  $ disk usage
What it does: For clients only when the client owns a whole cPanel account (owns.cpanel_dedicated). On a shared account the numbers include other clients, so it stays off.
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: cPanel usage.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "how much space am I using".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### Add a DNS record
Type it like:  $ add dns acme.com www A 203.0.113.10
Form:  add dns <domain> <name> <record type> <value>
What it does: OFF for clients unless the owner enables it for that client. When on, it still goes to staff for approval (medium risk).
Fill in:
  - domain (domain)
  - name (name)
  - dnstype (record type)
  - value (value)
Who: client, admin, owner. It a change, and a staff member must approve it; uses one of the client's weekly tickets.
Runs: Add a DNS record.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "add a CNAME record for shop on acme.com pointing to shops.example.net".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### Reset my Nextcloud password
Type it like:  $ reset my nextcloud password
What it does: Reset my Nextcloud password
Who: client. It a change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Reset a Nextcloud password.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Related: $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales  ·  $ change /Docs for hadi to edit.

### How much Nextcloud space do I have
Type it like:  $ nextcloud space
What it does: How much Nextcloud space do I have
Who: client. It only reads (safe), and runs without confirmation (it only reads).
Runs: Nextcloud user details.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Related: $ reset my nextcloud password  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales  ·  $ change /Docs for hadi to edit.

### List folders (and their subfolders)
Type it like:  $ list folders
What it does: Top level (or the folder named) with one level of subfolders. Clients only see their own folders.
Fill in:
  - path (folder) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List folders.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "list folders in /Clients", "show subfolders of /Clients/Acme".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### List all files in every folder and subfolder
Type it like:  $ list all files
What it does: One answer with every file and folder below a folder (6 levels, 600 items at most), with sizes and the total. A folder can be named without its path ("inside CompanyFiles"). Clients only see their own folders.
Fill in:
  - path (folder) — optional
  - folder (folder) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List all files (every subfolder).
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "list all files found on nextcloud", "list all files in /CompanyFiles".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### List files in a folder (with sizes)
Type it like:  $ list files
What it does: Files and folders inside one folder (one level), with sizes and dates; the top level when no folder is named. Clients only see their own folders.
Fill in:
  - path (folder) — optional
  - folder (folder) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List files.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "list files in /Clients/Acme", "what files are in /Docs".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.


============================================================
VAST HELPDESK — Custom commands commands (explained)
Commands made by the owner in the panel.


============================================================
VAST HELPDESK — Businesses (explained)
What the help desk knows about each business it supports: profile, documents, FAQ and the notes on handling clients. Clients linked to a business are answered from this; when it cannot answer, or they ask for a person, a ticket is opened and sent to the staff assigned to the business. Public like the rest of these docs: anyone with this link can read them (the profile, documents, FAQ and handling notes); staff phone numbers are not included. Search engines index them only if docs indexing is on.

This is what the help desk knows about this business. The assistant uses the profile and the notes on every answer, and adds only the documents and FAQ entries relevant to the question; FAQ entries whose question or trigger words match are answered at once. When it cannot answer, or the client asks for a person, a ticket goes to the staff assigned to this business.

BUSINESS: solar
Area of work: Solar power systems and lithium batteries
About: Solar supplies solar power and energy-storage products, including lithium batteries in 24V and 48V configurations, solar panels, inverters, charge controllers, mounting equipment, cables, protection devices and related accessories. Product models, specifications, availability and pricing vary; contact support to confirm details and get recommendations.
Phone: 70123123
Address: beirut
Opening hours:
Mon–Sat: 10:00-16:00
Sun: closed
Sunday is off. For information, please contact support.
When closed, say: We are currently closed. Please leave your question and our team will reply.
Services / products and prices:
- 48V 5kW lithium battery — $1,000 (Listed price; confirm current price, model and availability)
- 48V 15kW lithium battery — $3,000 (Listed price; confirm current price, model and availability)
- Lithium batteries, 24V and 48V; listed size labels include 2.5kW, 5kW, 8kW, 15kW — Contact support for price (Confirm exact model, specifications, units and availability)
- Solar panels, inverters, charge controllers, mounting equipment, cables, protect — Contact support for price (Confirm product specifications and availability)
Payment: Whish Money
Delivery: Delivery availability, coverage, fees and timing have not been provided. Contact support to confirm before ordering.
Policies: Battery cells have a listed 10-year warranty. Physical damage is not covered. Warranty terms for other products and return or refund conditions have not been provided; contact support to confirm applicable terms before purchase.
Documents:
## Warranty
10 years warranty on cells. Warranty does not cover physical damage.

## Product Range
Solar supplies products for solar power systems and energy storage. Product categories include:
- Lithium batteries in 24V and 48V configurations. The listed size labels are 2.5kW, 5kW, 8kW, 15kW and 20kW; ask support to confirm the exact model and units.
- Solar panels, inverters and charge controllers.
- Mounting equipment, cables, electrical protection devices and related accessories.

The right products depend on the system design and compatibility requirements. Product availability and specifications can vary; confirm the exact model with support before ordering.

## Pricing
The supplied listed prices are $1,000 for a 48V 5kW lithium battery and $3,000 for a 48V 15kW lithium battery. Confirm current prices and availability with support before ordering. Prices for other products and battery models have not been provided. Do not estimate or invent prices; ask support for a quote.

## Solar System Basics
A solar power system may include panels, an inverter, a compatible battery, a charge controller where required, mounting hardware and electrical protection. The right combination depends on energy use, installation conditions and equipment compatibility. Battery voltage must match the inverter’s supported battery voltage, and power and energy ratings are different measurements. Check the exact product manuals and have electrical work performed by a qualified professional. Do not give model-specific settings or safety-critical instructions without the relevant manufacturer information.

Lebanon is 220 V. Then a rule of thumb: monthly kWh ÷ 30 = daily use. Then which battery fits which daily use (e.g. up to 4 kWh → 5 kWh battery, 4–7 → 8 kWh, above that → 15 kWh), and typical fridge and washing-machine use. With that, it answers “150 kWh a month → 5 kWh battery, $1,000” directly instead of searching the internet.

## Payments and Delivery
Whish Money is the payment method listed by the business. Contact support to confirm payment details for an order. Delivery availability, service area, fees and estimated timing have not been provided; confirm these details with support before placing an order. Do not promise delivery or quote a fee or date without confirmation.

## Warranty and Returns
The supplied warranty information states that battery cells have a 10-year warranty and physical damage is not covered. The full warranty terms, exclusions and claim process have not been provided. Warranty terms for other products, along with return and refund conditions, are also unconfirmed. Customers should contact support to verify the applicable terms before purchase or before making a warranty claim.

## Opening Hours
Monday to Saturday: 10:00–16:00. Sunday: closed. For information, customers can contact support. Outside opening hours, invite customers to leave their question for the team to answer.

## Choosing Solar Products
The right products depend on what you want to power, how much energy you use, your installation conditions and compatibility between components. Panels generate electricity; an inverter converts power for compatible loads; a battery stores energy; and a charge controller manages panel-to-battery charging where required. Not every system uses the same components or configuration.

When comparing products, check the exact model labels, rated power and energy, supported battery voltage, operating limits and manufacturer compatibility guidance. Power and stored energy are different measurements. The battery size labels supplied by Solar are shown as provided; confirm their units and exact model with support before comparing or ordering. These are general selection points, not a product-specific recommendation.

## Requesting a Quote
Contact support with the product or system you are considering to ask about the exact model, current price and availability. For a more useful product discussion, share what you want to power and any existing inverter or battery model details you have. If you do not know the technical details, send a photo of the equipment label if available. Support can check product information and compatibility questions; confirm all quoted details before placing an order.

## Installation and Service
Solar’s installation, repair and maintenance services have not been confirmed. Contact support to ask whether assistance is available for your location and project. Product selection and installation should follow the equipment manufacturers’ instructions and applicable requirements. Electrical work should be handled by a qualified professional. Do not rely on general product information as a substitute for model-specific instructions.

## Product Care and Safety
Use and maintain products according to the exact manufacturer manuals and safety labels. Before connecting or changing equipment, confirm that the models and electrical ratings are compatible. Do not bypass battery protection, alter BMS limits, or improvise wiring or communication connections. Stop and seek qualified help if equipment is damaged, unusually hot, emitting an unusual smell, or displaying a serious alarm. For product-specific troubleshooting, contact support with the model details and any displayed alarms.

## product info
Write the battery sizes as kWh (if 5 kWh is what the “48V 5kW” model actually stores).
Keep “confirm before ordering” in one place only (Policies), and remove it from About, the product lines and Delivery.
Frequently asked questions:
Q: What is the difference between 24V and 48V batteries?
A: A 24V battery system operates at a lower nominal voltage, while a 48V battery system operates at approximately twice the voltage. The inverter must be compatible with the battery voltage.
Q: Can I connect a 24V battery to a 48V inverter?
A: No. The battery voltage must match the inverter's supported battery voltage. Do not connect a 24V battery to an inverter designed for a 48V battery unless the inverter specifically supports that configuration.
Q: What Bulk/Absorption voltage should I use for a 48V LiFePO₄ battery?
A: For a typical 48V 16S LiFePO₄ battery, a common charging range is approximately 56.8V to 57.6V. The exact value must follow the battery manufacturer's specification.
Q: Can I set Bulk to 57.6V on a 48V battery?
A: 57.6V is a common maximum charging setting for a 16S LiFePO₄ battery because it equals 3.6V per cell. However, use 57.6V only if the specific battery model permits it.
Q: What Float voltage should I use for a 48V LiFePO₄ battery?
A: A typical starting range is approximately 54.0V to 54.4V. Some lithium batteries require a lower float voltage or recommend disabling float charging. Follow the battery manufacturer's specification.
Q: What Bulk/Absorption voltage should I use for a 24V LiFePO₄ battery?
A: For a typical 24V 8S LiFePO₄ battery, a common charging range is approximately 28.4V to 28.8V. The exact setting depends on the battery model.
Q: What Float voltage should I use for a 24V LiFePO₄ battery?
A: A typical range is approximately 27.0V to 27.2V, but the battery manufacturer's recommended setting should always take priority.
Q: Should Equalization be enabled for a lithium battery?
A: Normally no. Equalization is generally intended for lead-acid batteries and should be disabled for LiFePO₄ unless the battery manufacturer specifically requires it.
Q: Should temperature compensation be enabled?
A: Normally no for LiFePO₄ batteries. Lithium batteries use BMS temperature protection. Follow the manufacturer's specifications.
Q: What battery type should I select on my inverter?
A: If the inverter supports the battery's BMS protocol, select the appropriate lithium/BMS battery profile. If communication is unavailable, use a custom/user-defined lithium profile based on the battery manufacturer's voltage and current specifications.
Q: Can I use AGM or GEL settings for a lithium battery?
A: It is not recommended. Use the appropriate lithium or custom battery profile and the manufacturer's recommended charging parameters.
Q: What is BMS communication?
A: BMS communication allows the battery and inverter to exchange information such as battery voltage, SOC, temperature, charging limits, discharging limits, alarms and protection status.
Q: Does the battery need BMS communication to work?
A: Not always. Some systems can operate using voltage-based settings without communication. However, when the battery and inverter are compatible, BMS communication is generally preferred.
Q: Should I use CAN or RS485?
A: Use the communication method specified by the battery and inverter manufacturers. Do not select CAN or RS485 based only on the connector type.
Q: Can I use any RJ45 cable for BMS communication?
A: No. An RJ45 connector does not guarantee that two devices use the same communication protocol or pinout. Always use the correct cable and pinout specified for the battery and inverter combination.
Q: Why is my inverter showing a BMS communication error?
A: Check that the correct communication port, cable, pinout, protocol, baud rate and inverter battery profile are being used. For multiple batteries, also check the master/slave configuration and communication addresses.
Q: Why does my inverter show 0% or 100% battery SOC incorrectly?
A: This can happen when BMS communication is not configured correctly. Check the CAN/RS485 connection, communication protocol and inverter battery profile.
Q: Can I connect multiple batteries in parallel?
A: Only if the specific battery model supports parallel operation. The batteries should normally be compatible models with the correct communication and protection configuration.
Q: Can I mix different battery brands in parallel?
A: Mixing different brands or models is generally not recommended unless the manufacturers specifically confirm compatibility.
Q: Can I connect an old battery with a new battery?
A: Do not connect batteries of different ages or conditions without confirming compatibility with the manufacturer. Differences in voltage, SOC, internal resistance and BMS configuration can cause unequal current sharing.
Q: How many batteries can I connect in parallel?
A: The maximum number depends on the battery BMS, battery model, inverter and manufacturer's specifications. Please provide the battery and inverter models before determining the maximum number.
Q: Why is my battery not reaching 100%?
A: Possible causes include incorrect charging voltage, insufficient solar power, heavy loads during charging, BMS charge limitations, cell imbalance, temperature protection or BMS communication problems.
Q: Why does the battery stop charging before reaching 100%?
A: The BMS may limit or stop charging because a cell has reached its voltage limit, the battery temperature is outside the permitted range, charging current is too high, or cell imbalance exists.
Q: Should I increase the charging voltage if the battery does not reach 100%?
A: No. Do not increase the charging voltage beyond the manufacturer's specification. First check the BMS status, cell voltages, charging current, battery temperature and inverter settings.
Q: Why does my battery suddenly stop charging?
A: The BMS may have activated protection because of high cell voltage, low/high temperature, excessive charging current, cell imbalance or another protection condition. Check the BMS alarm/event history.
Q: Why did my battery suddenly shut down?
A: Possible causes include low battery voltage, low-cell-voltage protection, excessive discharge current, short circuit, temperature protection or another BMS protection event.
Q: What should I do if the inverter shows Low Battery?
A: Reduce heavy loads and check the battery voltage, SOC and BMS status. If available, check individual cell voltages and BMS alarms. Do not repeatedly restart the battery without identifying the cause.
Q: What does BMS Over Voltage mean?
A: It means the BMS detected a cell or battery voltage above its permitted limit. Possible causes include excessive charging voltage, cell imbalance or an incorrect inverter charging setting.
Q: What does BMS Under Voltage mean?
A: It means the battery or one of its cells has reached a voltage below the permitted limit. Possible causes include deep discharge, excessive load, cell imbalance or a BMS protection event.
Q: What does BMS Over Current mean?
A: It means the battery current exceeded the BMS permitted limit. Possible causes include excessive inverter load, startup surge, short circuit or an incorrect battery/inverter configuration.
Q: What does BMS High Temperature mean?
A: The battery temperature has exceeded its permitted operating range. Reduce or stop charging/discharging as appropriate and check the battery environment, ventilation and load.
Q: Why does the battery voltage drop when I turn on a large load?
A: Voltage naturally drops under load because of the battery's internal resistance, cables, BMS components, temperature and battery condition. A temporary voltage drop does not necessarily indicate a defective battery.
Q: How much current does a 5kW inverter draw from a 48V battery?
A: Approximately 104A at 48V before considering inverter losses. Actual battery current can be higher because battery voltage changes and the inverter is not 100% efficient.
Q: Does a 10kWh battery support a 10kW inverter?
A: Not necessarily. kWh represents stored energy while kW represents power. The battery BMS and cells must also support the required continuous and peak current.
Q: What cable size should I use between the battery and inverter?
A: Cable size depends on battery voltage, inverter power, maximum battery current, cable length, installation conditions and allowable voltage drop. Do not select cable size based only on battery capacity.
Q: Why is my battery charging slowly?
A: Possible causes include limited solar power, inverter charging-current settings, BMS charging limits, battery temperature, high loads operating at the same time, or insufficient PV production.
Q: Why is my battery discharging quickly?
A: Check the actual loads, inverter efficiency, battery SOC, battery capacity, BMS limits and whether high-power appliances are operating. Battery runtime depends on actual load power, not only the battery's kWh rating.
Q: Can I charge the battery from both solar and the grid at the same time?
A: This depends on the inverter configuration. If the inverter supports simultaneous charging sources, it can be configured according to the manufacturer's specifications.
Q: Can I charge the battery directly from solar panels?
A: The solar panels must normally connect through a compatible MPPT charge controller or hybrid inverter. Do not connect PV panels directly to the battery unless the equipment is specifically designed for this purpose.
Q: What information should I provide when asking for battery settings?
A: Please provide the battery model, battery voltage, battery capacity, number of batteries, inverter brand and model, BMS communication type, current inverter settings and any BMS/inverter alarm.
Q: What information should I provide if my BMS is not communicating with the inverter?
A: Provide the battery model, inverter model, BMS communication type (CAN or RS485), communication cable, battery DIP/address settings, inverter battery profile and a photo of the battery and inverter communication ports if available.
Q: What information should I provide when the battery shuts down?
A: Provide the battery model, inverter model, battery voltage, SOC, BMS alarm/protection message, inverter alarm message and the load running when the shutdown occurred.
Q: Can I change the battery BMS settings myself?
A: Do not change BMS protection limits unless you know the exact battery/BMS specification and have authorization from the manufacturer or qualified technician. Incorrect BMS settings can cause battery damage or unsafe operation.
Q: Can I bypass the BMS?
A: No. Do not bypass, disable or modify BMS protection as a troubleshooting method.
Q: What should the support agent do if it does not know the exact battery model?
A: The agent should ask for the battery model and label information before giving model-specific voltage, current, communication or BMS settings. It should provide general values only when clearly identified as typical values and should never invent manufacturer specifications.
Q: What should the support agent do if the customer asks for a CAN or RS485 pinout?
A: The agent should first identify the exact battery and inverter models. It must not guess the pinout because different manufacturers can use different RJ45 pin assignments.
Q: What should the support agent do if the customer asks for a charging voltage?
A: First identify the battery model, voltage (24V or 48V), inverter model and whether BMS communication is being used. Then use the manufacturer's documented settings. If the exact specification is unavailable, clearly state that the value is a typical starting point rather than a guaranteed manufacturer setting.
Q: What are the most important details to collect from a customer before troubleshooting?
A: Collect: battery model, 24V or 48V voltage, battery capacity in kWh, number of batteries, inverter brand and model, BMS communication type, battery SOC, battery voltage, inverter settings, BMS alarm and inverter alarm.
Q: What battery types do you sell?
A: We sell lithium batteries in 24V and 48V, with sizes 2.5kW, 5kW, 8kW, 15kW and 20kW.
Q: What warranty do you offer?
A: 10 years warranty on cells. Warranty does not cover physical damage.
Q: How can I get the price?
A: Price will be given after contacting us. Please contact support for a quote.
Q: What solar products do you sell?
A: Solar sells products related to solar power, including panels, inverters, batteries, charge controllers and related equipment and accessories. Contact support to confirm availability and pricing for a specific product. ♡
Q: What lithium battery options are listed?
A: The listed range includes 24V and 48V batteries in 2.5kW, 5kW, 8kW, 15kW and 20kW sizes. Confirm the exact model and availability with support. ♡
Q: How much do your batteries cost?
A: The listed prices are $1,000 for a 48V 5kW battery and $3,000 for a 48V 15kW battery. Please confirm current prices and availability with support. Prices for other products and sizes have not been provided. ♡
Q: Can you recommend a solar system for my home or business?
A: We can help you find suitable products. Share your energy needs and any existing inverter or battery model details with support so the team can check compatibility and recommend options. ♡
Q: Do you offer delivery?
A: Please contact support to confirm delivery availability, coverage, fees and timing. ♡
Q: What payment methods do you accept?
A: Whish Money is the listed payment method. Contact support to confirm payment details for your order. ♡
Q: What is your return or refund policy?
A: Return and refund terms have not been provided here. Please contact support to confirm the applicable terms before ordering. ♡
Q: Can you confirm whether a product is in stock?
A: Availability depends on the exact model. Please contact support with the product you’re interested in so the team can check for you. ♡
Q: Do you install solar systems?
A: Installation services have not been confirmed. Please contact support to ask about installation options for your location and project. ♡
Q: What information should I share to get a product recommendation?
A: Tell us what you want to power and share any inverter or battery model details you have. Support can use that information to check suitable product options and compatibility. ♡
Q: Are the battery size labels shown in kW or kWh?
A: The listed sizes are shown as supplied, but the unit and exact model should be confirmed with support before you compare products or place an order. ♡
Q: What should I do if I need to return an item?
A: Return and refund conditions have not been provided here. Please contact support to confirm the applicable policy before returning an item. ♡
Q: How do I place an order or request a quote?
A: Contact support with the product or system you are considering to check the exact model, current price and availability. Confirm the order details with the team before purchasing. ♡
Q: What details help you recommend products?
A: Tell us what you want to power and share any inverter or battery model details you have. A photo of the equipment label can help if you are unsure of the model. ♡
Q: Where is Solar located?
A: Solar’s listed address is Beirut. Contact support to confirm the exact location or directions. ♡
Q: What are your opening hours?
A: We are open Monday to Saturday, 10:00–16:00, and closed on Sunday. Hours are local time; contact support if you need to confirm before visiting. ♡
Q: Do you provide installation or repair services?
A: Installation and repair services have not been confirmed. Please contact support to ask whether assistance is available for your location and project. ♡
Q: What should I do if equipment seems damaged or unsafe?
A: Stop using the affected equipment if it appears damaged or shows a serious alarm, and contact a qualified professional. Do not bypass protection or attempt unsafe electrical work. Share the product model and alarm details with support if you need help. ♡
How to handle this business's clients:
Be confident and persuasive. Recommend a specific product from our list with its price when the customer’s need is clear; give approximate sizing yourself, customers are not technical. Keep it simple: no long lists of questions. Only say something is in stock, or promise installation or delivery, if it is written here. End every message with ♡.
Tone: friendly.

Keywords that start a chat with this business (new leads): solar, battery, lithium, طاقة, بطاريات, الواح شمسية, batteries, بطارية
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 30 customer messages per customer per day.

----------------------------------------

This is what the help desk knows about this business. The assistant uses the profile and the notes on every answer, and adds only the documents and FAQ entries relevant to the question; FAQ entries whose question or trigger words match are answered at once. When it cannot answer, or the client asks for a person, a ticket goes to the staff assigned to this business.

BUSINESS: grocery
Area of work: Grocery retail and supermarket-style shopping
About: A friendly grocery store for everyday food, household essentials and personal-care items. Customers can browse a range of departments, check product availability and choose from the shopping and service options offered at their location.
Phone: 1231234
Email: none
Opening hours:
Mon: closed
Tue–Sun: 00:00-24:00
When closed, say: We may be closed or unable to respond right now. Please check the store's confirmed opening hours and contact us during business hours for help.
Services / products and prices:
- Fresh produce — Prices vary (Seasonal fruit and vegetables)
- Bakery and prepared foods — Prices vary (Selection may vary by location)
- Meat, seafood and dairy — Prices vary (Availability may vary)
- Pantry and packaged groceries — Prices vary (Includes everyday staples and cooking ingredients)
- Frozen foods and beverages — Prices vary (Selection may vary)
- Household and personal-care essentials — Prices vary (Product range may vary)
- Online ordering and delivery — Availability and fees vary (Options depend on location)
Payment: Cash, debit and credit cards, and supported digital payment methods; available options may vary by location and at checkout.
Delivery: Delivery or pickup options may be available depending on location and product availability. Fees, service areas, time slots and minimum order requirements need confirmation.
Policies: Returns and refunds are handled under the store's published policy and applicable consumer laws. Receipt or proof of purchase may be needed; conditions can vary by product, especially for perishable, opened or temperature-sensitive goods. Any warranty coverage depends on the product and its stated terms.
Documents:
## Departments
## Fresh food
Shop for fruit, vegetables, meat, seafood, dairy, eggs and bakery items. Selection and availability may vary by store and season.

## Pantry and packaged groceries
Find staples, cooking ingredients, snacks, breakfast foods, canned goods and other everyday grocery items.

## Frozen foods and beverages
Browse frozen meals, desserts, ice and a range of hot and cold drinks, subject to local selection.

## Household and personal care
Look for cleaning supplies, paper goods, toiletries and other everyday essentials.

## Product availability
For current stock, substitutions or a specific product, contact the store or check the available shopping channels. Prices and offers should be confirmed at the store or checkout.

## Products and services
## Products
The store offers a supermarket-style selection of fresh foods, packaged groceries, beverages, frozen products, household essentials and personal-care items. Brand, size, ingredients, availability and price can vary by location and over time.

## Additional services
Online ordering, pickup, delivery, prepared foods or other services may be available depending on the store. Confirm local availability, service terms and any applicable fees before ordering.

## Product questions
For ingredient, allergen, dietary or product-specific information, check the packaging or ask a team member. Do not rely on a general description when a specific safety or dietary detail matters.

## Ordering
## In-store shopping
Choose products in store and review prices and applicable offers before paying. Availability and pricing may change.

## Online orders
Where online ordering is offered, select products, review any substitutions and confirm the order details at checkout. The checkout should show the current total, available fulfillment options and any applicable charges before the order is placed.

## Changes and cancellations
Changes to an order may depend on its preparation or fulfillment status. Contact the store or the ordering channel as soon as possible to ask whether a change or cancellation is still possible.

## Delivery
## Availability
Delivery and pickup may be offered in some areas. Service coverage, available time slots and eligible products depend on the location and current operations.

## Fees and order requirements
Any delivery fee, minimum order, service charge or other applicable condition should be shown before an order is confirmed. Confirm these details at checkout; do not assume a fee or threshold.

## Receiving an order
Check the order when it arrives. If an item is missing, damaged, incorrect or unsuitable, contact customer service promptly with the order details and any relevant photos.

## Payment
## Payment options
Payment may be made using the methods supported by the store or ordering channel, such as cash, debit or credit cards, and supported digital payment methods. Options can vary by location and channel.

## Before paying
Review the total and any applicable charges before completing a purchase. For an online order, the available payment methods should be displayed at checkout.

## Returns and refunds
## Requesting help
Keep the receipt or order confirmation and contact the store if an item is faulty, damaged, incorrect or otherwise not as expected. Explain the issue and provide the purchase details so the team can review it.

## Product conditions
Return eligibility and refund options depend on the store's published policy and applicable law. Perishable, opened, temperature-sensitive or safety-sealed items may have special conditions. Product-specific warranty coverage, where applicable, follows the terms supplied with that product.

## Review
The store should explain the available resolution after reviewing the item and purchase. Do not promise a refund, exchange or warranty outcome before the applicable terms have been confirmed.

## Loyalty and offers
## Loyalty options
If a loyalty program is available, its enrollment requirements, benefits and redemption rules should be provided in the program terms. Customers should check that their account or membership is applied before completing a qualifying purchase.

## Promotions
Offers may have eligibility rules, product exclusions and start or end dates. Check the current offer details at the store or checkout. Availability and prices can change, and an offer should not be represented as active unless its dates and terms are confirmed.

## Customer service
## Getting assistance
Customers can ask the store team for help with product information, stock availability, orders, delivery, payments, returns or refunds. For order-related questions, provide the order number or purchase details where available.

## Escalation
If an issue needs review by a person, collect a concise description of the request and relevant purchase details, then pass it to the appropriate team. Avoid promising a response time or outcome unless confirmed by the business.

## Safety and product information
For urgent food-safety concerns, allergies or product reactions, direct the customer to the product packaging and an appropriate qualified professional, and escalate the concern to the store team.
Frequently asked questions:
Q: What products does grocery sell?
A: grocery offers a supermarket-style range that may include fresh food, pantry groceries, frozen products, beverages, household essentials and personal-care items. Selection varies by location.
Q: How can I check whether an item is in stock?
A: Availability can change. Check the store's available shopping channels or contact the store with the product name and any useful details, such as brand or size.
Q: How much do products cost?
A: Prices vary by product and location. Check the shelf price or the current price shown at checkout; online totals should be reviewed before placing an order.
Q: Can I order online or get groceries delivered?
A: Online ordering, pickup or delivery may be available depending on your location. Check the available options and terms for your area.
Q: What are the delivery fees?
A: Fees and any minimum order requirements depend on the service and location. Review the charges shown before confirming your order.
Q: Which payment methods are accepted?
A: Available methods may vary by location and shopping channel. Check with the store or review the options shown at checkout.
Q: Can I return an item or get a refund?
A: Return and refund eligibility depends on the store's policy, the product and applicable law. Keep your receipt or order confirmation and contact the store to have your case reviewed.
Q: Does grocery have a loyalty program?
A: A loyalty program or offers may be available. Ask the store or check its current customer information for confirmed enrollment details and terms.
Q: What should I do if an item is missing or damaged in my order?
A: Contact the store or ordering channel promptly with your order details and explain what is missing or damaged. The team can review the issue and available next steps.
Q: When is the store open?
A: Opening hours have not been provided. Please confirm the hours with the store before visiting.
How to handle this business's clients:
For product, stock, price, offer, delivery, return or refund questions, share only confirmed information. Escalate food-safety, allergy and product-quality concerns to a team member; do not guarantee an outcome or response time without confirmation.
Tone: friendly.

Keywords that start a chat with this business (new leads): grocery, supermarket, electronics, shop
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 10 customer messages per customer per day.

----------------------------------------

This is what the help desk knows about this business. The assistant uses the profile and the notes on every answer, and adds only the documents and FAQ entries relevant to the question; FAQ entries whose question or trigger words match are answered at once. When it cannot answer, or the client asks for a person, a ticket goes to the staff assigned to this business.

BUSINESS: khadraglass
Tone: friendly.

Keywords that start a chat with this business (new leads): (none)
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 40 customer messages per customer per day.

----------------------------------------

This is what the help desk knows about this business. The assistant uses the profile and the notes on every answer, and adds only the documents and FAQ entries relevant to the question; FAQ entries whose question or trigger words match are answered at once. When it cannot answer, or the client asks for a person, a ticket goes to the staff assigned to this business.

BUSINESS: vastlb
Area of work: Lebanon and the Gulf region
About: VAST designs and builds websites, mobile applications, business and management systems, integrations, and digital products. It works with organizations from discovery through delivery and ongoing improvement, and manages servers and websites hosted with VAST, including renewals and related payments.
Phone: +961 03 190044
Email: [email protected]
Website: https://www.vastlb.com
Services / products and prices:
- Websites and digital platforms — Tailored quote (Websites, portals, e-commerce experiences, and web applications.)
- Mobile applications — Tailored quote (iOS and Android applications.)
- Workflow and management systems — Tailored quote (Custom platforms for processes, approvals, records, reporting, and operations.)
- Integrations and automation — Tailored quote (Connections between systems, data, services, and workflows.)
- Product design and user experience — Tailored quote (Research, workflow mapping, prototypes, interface design, and design systems.)
- Modernization and support — Tailored quote (Improvements, integrations, performance work, new modules, and ongoing support.)
- Server and hosted website management — Tailored quote (Management and support for servers and websites hosted with VAST, including renewal and related payment handling; confirm scope and terms with VAST.)
- Go Shop — From USD 49 / month (Rental starting price; scope and package terms apply.)
- Go School — From USD 2.99 / month (Package starting price; confirm scope and terms.)
- Go Trak — From USD 53.92 / month (Package starting price; confirm scope and terms.)
- Go POS — From USD 79 / month (Package starting price; confirm scope and terms.)
Payment: Payment and commercial arrangements depend on the selected product or project scope. VAST manages renewals and related payments for servers and websites it hosts; confirm account-specific amounts, due
Delivery: Digital solutions are scoped to the project. VAST describes a process of discovery, definition, design, building, integration and testing, followed by launch and continued improvement. Confirm timelines and deliverables for each project.
Documents:
## About VAST
VAST is a digital product and software development partner founded in Lebanon. It works with organizations in Lebanon and across the Gulf region, creating digital solutions around how their teams and customers work. Its mission is to turn ideas, workflows, and business requirements into reliable, connected, and scalable digital solutions.

Areas of work include websites and digital platforms, mobile applications, workflow and management systems, integrations and automation, product design and user experience, and modernization and support. VAST also offers ready solutions including Go Shop, Go School, Go Trak, and Go POS.

## Services and solutions
Websites and digital platforms: websites, portals, e-commerce experiences, and web applications.

Mobile applications: iOS and Android experiences for customers, employees, services, and business operations.

Workflow and management systems: custom platforms for processes, approvals, users, tasks, documents, reporting, resources, and operations.

Integrations and automation: system connections, APIs, connectors, webhooks, workflow automation, synchronization, and monitoring.

Product design and user experience: research, journey and workflow mapping, information architecture, prototypes, interface design, and validation.

Modernization and support: technical and experience audits, refactoring, performance and security improvements, integrations, new modules, and ongoing support.

Ready solutions include Go Shop for commerce, Go School for school operations, Go Trak for workforce coordination, and Go POS for sales and store operations. Suitability and scope should be confirmed with VAST.

## Packages and pricing
VAST publishes starting prices for selected ready solutions: Go Shop from USD 49 per month, Go School from USD 2.99 per month, Go Trak from USD 53.92 per month, and Go POS from USD 79 per month. These are package starting prices; confirm the applicable package and current scope with VAST.

Go Shop also lists rental packages starting at USD 49, USD 99, and USD 199 per month, with setup fees of USD 250, USD 500, and USD 1,000 respectively. Its purchase packages start at USD 1,500, USD 3,000, and USD 6,000. Final scope is confirmed with the customer. Third-party services, transaction charges, messaging, specialist integrations, equipment, and hardware may be priced separately when required.

Custom services and projects are quoted according to scope. Do not promise a final price without confirming the customer’s requirements with VAST.

## Project inquiry and delivery
When a customer makes an inquiry, ask about their goals, context, timing, users, workflows, and systems involved. VAST reviews the details, shapes the scope, and discusses a suitable next step or proposal.

The described delivery process is: discover the business, users, goals, and workflows; define requirements, priorities, scope, and approach; design workflows and experiences; build the solution; integrate and test; then launch, support adoption, collect feedback, and continue improving. Confirm project-specific deliverables, timeline, support, and commercial terms directly with VAST.

Customers should not include passwords or sensitive information in an inquiry.

## Hosting, server and website support
VAST manages servers and websites hosted with VAST and provides related support. Customers can contact VAST about a hosting or website issue, or to ask about the service associated with their account. The exact coverage, applicable charges, and support arrangements depend on the service; confirm them with VAST. Do not send passwords or other sensitive access details in an inquiry.

## Hosting renewals and payments
VAST manages renewals and related payments for servers and websites it hosts. For account-specific renewal status, amount, due date, payment method, or terms, contact VAST for confirmation. Do not assume an amount or deadline without checking the applicable account or renewal notice.
Frequently asked questions:
Q: Where does VAST work?
A: VAST is based in Lebanon and works with organizations in Lebanon and across the Gulf region.
Q: What ready-made solutions does VAST offer?
A: The website lists Go Shop for commerce, Go School for school operations, Go Trak for workforce coordination, and Go POS for sales and store operations. Contact VAST to check which solution fits your needs.
Q: How much do VAST services cost?
A: Custom work is quoted according to scope. The website lists starting package prices for selected ready solutions; the applicable package and final scope should be confirmed with VAST.
Q: How do I request a project or proposal?
A: Share your goals, context, and timing through the inquiry form on the website, or contact VAST by email or phone. VAST will review the details and discuss a suitable next step.
Q: What languages can VAST support?
A: The website says VAST works primarily in English, with Arabic and French support according to the client and audience.
Q: How long will my project take?
A: Timelines depend on the confirmed scope and requirements. Ask VAST to discuss a project-specific schedule.
Q: What does VAST do?
A: VAST designs and builds websites, mobile applications, business systems, integrations, and digital products. It also offers product design, modernization, and support, and manages servers and websites hosted with VAST, including renewals and related payments.
Q: Can VAST help with a server or website hosted with VAST?
A: Yes. VAST manages servers and websites hosted with VAST and can assist with related support. Contact VAST with a brief description of the issue and the service or website involved. Confirm the applicable support scope and terms with VAST, and do not send passwords or sensitive access details.
Q: Does VAST manage hosting renewals and payments?
A: VAST manages renewals and related payments for servers and websites it hosts. Contact VAST to confirm your account’s renewal status, amount, due date, payment method, and terms.
How to handle this business's clients:
For custom projects, avoid guaranteeing price, timeline, deliverables, payment terms, or support commitments before VAST confirms the scope. The published package prices are starting prices and may not represent the final cost. Do not ask customers to submit passwords or sensitive information through an inquiry.
For server, hosted-website, renewal, or payment inquiries, ask which service, website, or account the customer means and request a brief description of their question or issue. Do not promise a fix, support response time, renewal amount, due date, or payment method unless VAST has confirmed it for that account. Never request passwords or sensitive access details in chat; route account-specific questions to VAST for confirmation.
Tone: friendly.
Languages: English, Arabic, and French support according to the client and audience..

Keywords that start a chat with this business (new leads): vastlb, vast, websites, mobile apps, business systems, تصميم تطبيقات, أنظمة الأعمال, server management, website hosting, website support, renewals, إدارة الخوادم, استضافة المواقع
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 40 customer messages per customer per day.

----------------------------------------

This is what the help desk knows about this business. The assistant uses the profile and the notes on every answer, and adds only the documents and FAQ entries relevant to the question; FAQ entries whose question or trigger words match are answered at once. When it cannot answer, or the client asks for a person, a ticket goes to the staff assigned to this business.

BUSINESS: Sisters Glow
Area of work: Beauty and skincare shop
How to handle this business's clients:
Always list 3 options of the product the client is searching for. The most expensive to the least expensive. But list option each in a seperate messsage and not in a single message.So you send option 1 then you send option 2 then you send option 3. one at a time.
always provide a link of the products when liisting or provide an image.
When listing always list first instock options.
Tone: friendly.
Languages: English, Arabic (Lebanese), Arabizi.

Keywords that start a chat with this business (new leads): cosemetics cream makeup founda
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 40 customer messages per customer per day.

============================================================
VAST HELPDESK — Business commands (explained)
Commands of the Business plugin.

### Add a business (a service like a cPanel account)
Type it like:  $ add business Solar Co
Form:  add business <business name>
What it does: Then fill in its profile, docs and FAQ in the panel (Plugins, Business), by command, or with the AI (improve docs of Solar Co: …), link clients to it (assign client Acme to business Solar Co) and assign its staff.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "create a business Green Energy".
Related: $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses  ·  $ show business Solar Co.

### Add a business and let the AI draft everything for it
Type it like:  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut
Form:  add business BaladMart: <value>
What it does: The business is added, then the AI drafts its profile, documents and FAQ from your description. You see the draft first; facts only you know (phone, address, prices, hours) are asked for, never invented.
Fill in:
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "create business Green Garden: a plant nursery", "create a new business KhadraGlass and get its info from khadraglass.com".
Related: $ add business Solar Co  ·  $ remove business Solar Co  ·  $ list businesses  ·  $ show business Solar Co.

### Remove a business
Type it like:  $ remove business Solar Co
Form:  remove business <business name>
What it does: Clients linked to it are unlinked; open tickets stay. Its docs and FAQ history are deleted with it.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ list businesses  ·  $ show business Solar Co.

### List the businesses
Type it like:  $ list businesses
What it does: How many clients, staff, FAQ entries, documents and open tickets each has.
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "show all businesses".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ show business Solar Co.

### Show a business profile (and whether it is on)
Type it like:  $ show business Solar Co
Form:  show business <business name>
What it does: The profile the assistant answers from, plus its clients, staff and open tickets. A unique start of the name is enough.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "view business solar", "is business solar enabled".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Set any detail of a business (phone, hours, services, notes…)
Type it like:  $ set business phone of Solar Co to +96170111222
Form:  set business <setting> of <business name> to <value>
What it does: Hours are written like: Mon-Fri 9-18, Sat 9-13, Sun closed (a split shift: Fri 7-13, 15-19); only the days you name change. Notes tell the assistant how to handle the clients of the business. Services: one per item, "Name | price | note", items separated by ";". Every field the assistant is told can be set this way.
Fill in:
  - field (setting)
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "set business hours of Solar Co to Mon-Fri 8-17, Sat closed", "set business notes of Solar to Never promise installation dates".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Add a question and answer to a business FAQ
Type it like:  $ add faq to Solar Co: Do you offer a warranty? = Yes, 10 years on panels
Form:  add faq to Solar Co: <value>
What it does: Write the question, an equals sign, then the answer. Customers who ask it are answered at once.
Fill in:
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "add a faq for Solar: Can I get a quote? = Yes, send your address".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Remove a question from a business FAQ
Type it like:  $ remove faq from Solar Co: warranty
Form:  remove faq from Solar Co: <value>
What it does: Say enough of the question to be specific (at least 4 letters). It can be brought back from the version history.
Fill in:
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Add a note on handling the clients of a business
Type it like:  $ add note to Solar Co: Always ask for the roof photo first
Form:  add note to Solar Co: <value>
What it does: Notes are followed by the assistant on every answer.
Fill in:
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Add a document section to a business
Type it like:  $ add doc to Solar Co: Warranty terms = Panels 10 years, inverters 5 years
Form:  add doc to Solar Co: <value>
What it does: Write the title, an equals sign, then the text. A section with the same title is replaced. For long documents upload a file in the panel.
Fill in:
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "add a document for Solar: Battery care = Check every six months".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Link a client to a business
Type it like:  $ assign client Acme to business Solar Co
Form:  assign client <client name> to business <business name>
What it does: That client is answered by the business assistant; when it cannot answer, or they ask for a person, a ticket goes to the staff of the business.
Fill in:
  - cname (client name)
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Unlink a client from its business
Type it like:  $ unassign client Acme from its business
Form:  unassign client <client name> from its business
What it does: Unlink a client from its business
Fill in:
  - cname (client name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Assign a staff member to a business (they handle its tickets)
Type it like:  $ assign staff Hadi to business Solar Co
Form:  assign staff <person or people> to business <business name>
What it does: Only the staff assigned to a business are alerted about its tickets, and only they (or the owner) can take, answer and close them.
Fill in:
  - who (person or people)
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Take a staff member off a business
Type it like:  $ unassign staff Hadi from business Solar Co
Form:  unassign staff <person or people> from business <business name>
What it does: Take a staff member off a business
Fill in:
  - who (person or people)
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Ask the brain to improve a business: profile, docs, FAQ, notes (you confirm before anything is changed)
Type it like:  $ improve docs of Solar Co: add a section about the 10 year panel warranty and a FAQ about cash discounts
Form:  improve docs of Solar Co: <value>
What it does: The brain writes a PROPOSAL from your request (it must not invent facts and lists what is missing). You see exactly what would be added or replaced and confirm; only then is anything saved, as a new version you can undo.
Fill in:
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "improve business docs for Solar: we now install batteries too, from $900".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### What a business is still missing (and fill it in with the AI)
Type it like:  $ what is missing for business Solar Co?
Form:  what is missing for business <business name>
What it does: Lists what customers usually ask about that the business has no answer for yet. Reply with the facts (no trigger word needed) and the AI puts each where it belongs, or say *write the rest*.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "missing info of business grocery".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Fill or improve a business from its website (the AI reads the pages)
Type it like:  $ improve business khadraglass with info from khadraglass.com
Form:  improve business <business name> with info from <value>
What it does: The AI (OpenAI) opens the pages of that website itself and proposes the profile, documents and FAQ from what is there; the help desk fetches nothing. You see the proposal and the pages it read before anything is saved.
Fill in:
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "improve khadraglass from https://khadraglass.com", "fill business khadraglass docs from khadraglass.com".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Start improving a business with the brain (it asks what to change)
Type it like:  $ improve grocery business docs
Form:  improve <business name> business docs
What it does: The brain asks what to change; your next message (no trigger word needed) is the request. Then it proposes, and you say yes, no, or what to change in it.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "improve business grocery", "improve grocery business".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Make a business the default (it answers new chats that name no keyword)
Type it like:  $ set default business khadraglass
Form:  set default business <business name>
What it does: Every NEW person who writes privately and names no business keyword is answered by that business, and the chat is listened to. Chats set to never listen stay ignored; groups are not affected. One business at most.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "make khadraglass the default business".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### No default business
Type it like:  $ no default business
What it does: No default business
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "remove the default business".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Add or remove a lead keyword of a business
Type it like:  $ add keyword glass to business khadraglass
Form:  <add or remove> keyword <value> to business <business name>
What it does: A new person whose message contains a keyword (as a whole word) reaches that business. Up to 20 per business; a keyword belongs to one business only.
Fill in:
  - op (add or remove)
  - value (value)
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "add keywords mirrors, shower cabins to khadraglass", "remove keyword glass from business khadraglass".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Lead keywords of a business
Type it like:  $ keywords of business khadraglass
Form:  keywords of business <business name>
What it does: Lead keywords of a business
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "show the lead keywords of khadraglass".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Lead keywords of every business, and the default one
Type it like:  $ list keywords
What it does: Lead keywords of every business, and the default one
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "show all business keywords".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Earlier versions of a business
Type it like:  $ business history Solar Co
Form:  business history <business name>
What it does: Who changed what and when: the profile, documents, FAQ and notes. Go back with *restore business NAME version N*.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Restore an earlier version of a business
Type it like:  $ restore business Solar Co version 1
Form:  restore business <business name> version <number>
What it does: Version 1 is how it was just before the last change; see *business history NAME*.
Fill in:
  - bname (business name)
  - num (number)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Switch a business on or off
Type it like:  $ switch business Solar Co off
Form:  switch business <business name> <on or off>
What it does: Switch a business on or off
Fill in:
  - bname (business name)
  - state (on or off)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "turn on business Solar Co".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Remove a document section of a business
Type it like:  $ remove doc Old prices from business Solar Co
Form:  remove doc <value> from business <business name>
What it does: Remove a document section of a business
Fill in:
  - value (value)
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Add a photo or file to a business (its assistant can send it to customers)
Type it like:  $ add image to business Solar Co: 450W panel
Form:  add image to business Solar Co: <value>
What it does: Send the photo or file in this chat first, then say this within 10 minutes. "; tags: a, b" adds words it is also found by. The assistant sends it when a customer asks for it, by this name only.
Fill in:
  - bname (business name)
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "add file to business Solar Co: Price list 2026; tags: prices, catalogue".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Photos and files of a business
Type it like:  $ photos of business Solar Co
Form:  photos of business <business name>
What it does: Photos and files of a business
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "files of Solar Co".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Remove a photo or file from a business
Type it like:  $ remove photo 450W panel from business Solar Co
Form:  remove photo <value> from business <business name>
What it does: Remove a photo or file from a business
Fill in:
  - value (value)
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Let the clients of a business send files (photos, voice notes, documents) or not
Type it like:  $ allow clients of business Solar Co to send files
Form:  allow clients of business <business name> to send files
What it does: Its clients and new leads: their photos, voice notes and documents reach the staff of the business. The AI does not look at them.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "stop clients of Solar Co from sending files".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.

### Show what the assistant of a business is told
Type it like:  $ business docs of Solar Co
Form:  business docs of <business name>
What it does: Everything sent first in every customer conversation, its size, and anything left out because it is too long.
Fill in:
  - bname (business name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "what does the assistant know about Solar Co?".
Related: $ add business Solar Co  ·  $ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut  ·  $ remove business Solar Co  ·  $ list businesses.


============================================================
VAST HELPDESK — cPanel commands (explained)
Mailboxes, email passwords, domains, subdomains and DNS on the hosting server.

### My email is not working (check it)
Type it like:  $ my email is not working
What it does: My email is not working (check it)
Fill in:
  - email (email address) — optional
  - domain (domain) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads); uses one of the client's weekly tickets.
Runs: List email accounts → List DNS records.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "I can't log in to my email info@acme.com", "not receiving emails".
Related: $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com  ·  $ create subdomain app.acme.com.

### Reset an email password
Type it like:  $ reset password of info@acme.com
Form:  reset password of <email address>
What it does: If the request came from a group, the action runs only when the requester DMs the router, so no password is ever held or posted in the group.
Fill in:
  - email (email address) — optional
Who: client, admin, owner. It a change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Reset an email password.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "change my email password", "I forgot my email password".
Related: $ my email is not working  ·  $ send password  ·  $ create email info@acme.com  ·  $ create subdomain app.acme.com.

### Send me the password (private chat)
Type it like:  $ send password
What it does: Runs a password request that was made from a group, now that the person is in a private chat. Nothing is stored in between.
Who: client. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "send me the password".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ create email info@acme.com  ·  $ create subdomain app.acme.com.

### Create an email account
Type it like:  $ create email info@acme.com
Form:  create email <email address>
What it does: Create an email account
Fill in:
  - email (email address) — optional
Who: client, admin, owner. It a small change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Create an email account.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "I need a new email", "add mailbox sales@acme.com".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create subdomain app.acme.com.

### Create a subdomain
Type it like:  $ create subdomain app.acme.com
Form:  create subdomain <full subdomain>
What it does: Create a subdomain
Fill in:
  - fqdn (full subdomain) — optional
Who: client, admin, owner. It a small change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Create a subdomain.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "I need a new subdomain".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### Show DNS records
Type it like:  $ show my dns records
What it does: Show DNS records
Fill in:
  - domain (domain) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List DNS records.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "list dns for acme.com".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### List my domains
Type it like:  $ list my domains
What it does: List my domains
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List domains.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "which domains do I have".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### List my email accounts
Type it like:  $ list my mailboxes
What it does: List my email accounts
Fill in:
  - domain (domain) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List email accounts.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "show emails for acme.com".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### Disk / hosting usage
Type it like:  $ disk usage
What it does: For clients only when the client owns a whole cPanel account (owns.cpanel_dedicated). On a shared account the numbers include other clients, so it stays off.
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: cPanel usage.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "how much space am I using".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### Add a DNS record
Type it like:  $ add dns acme.com www A 203.0.113.10
Form:  add dns <domain> <name> <record type> <value>
What it does: OFF for clients unless the owner enables it for that client. When on, it still goes to staff for approval (medium risk).
Fill in:
  - domain (domain)
  - name (name)
  - dnstype (record type)
  - value (value)
Who: client, admin, owner. It a change, and a staff member must approve it; uses one of the client's weekly tickets.
Runs: Add a DNS record.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Other ways to say it: "add a CNAME record for shop on acme.com pointing to shops.example.net".
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.

### Delete an email account
Type it like:  $ delete mailbox old@acme.com
Form:  delete mailbox <email address>
What it does: Switched off by default (also in Permissions). When on, only the owner can confirm. Never available to clients.
Fill in:
  - email (email address)
Who: admin, owner. It a big or destructive change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Delete an email account.
Notes: the cPanel account must exist and the mailbox/domain must belong to the client.
Related: $ my email is not working  ·  $ reset password of info@acme.com  ·  $ send password  ·  $ create email info@acme.com.


============================================================
VAST HELPDESK — Email commands (explained)
Mailboxes forwarded to the owner and staff on WhatsApp or Telegram; replies and new emails written by you or by the AI, always confirmed.

### Answer an email (your words, or the AI writes it)
Type it like:  $ reply to email M7K2Q: thank you, we received it
Form:  reply to email M7K2Q: <text>
What it does: Easiest: reply (quote) the forwarded email in WhatsApp or Telegram. Your words are sent as written; start with "ai" (or say "with ai") to have the AI write it from what you say. "all" also answers everyone the email went to. The draft is shown first and waits for a yes; any other answer changes it ("shorter", "text: …", "subject: …", "cc: …").
Fill in:
  - mcode (email code (like M7K2Q))
  - text (text) — optional
  - ai (with ai (the AI writes it)) — optional
  - all (all (everyone the email went to)) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "reply to M7K2Q with ai: tell him we deliver on Monday", "reply all to M7K2Q: noted, thanks".
Related: $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm  ·  $ mark email M7K2Q as read.

### Answer the newest email of this chat with the AI ("ai: …", without quoting it)
Type it like:  $ ai: thank them, we deliver on Monday
Form:  ai: <what the AI should write>
What it does: Answers the newest email this chat received in the last 12 hours (it says which one, from whom and its subject) with a reply the AI writes from your words; you see it before it is sent. For an older email, reply to it (swipe it) or use its code.
Fill in:
  - instr (what the AI should write)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "ai tell them a short bedtime story", "ai: write a small story for him".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm  ·  $ mark email M7K2Q as read.

### Answer the email this chat just received
Type it like:  $ reply to this email with a success message and make it professional
Form:  reply to this email <what the AI should write>
What it does: The newest email forwarded to this chat (last 3 days). "with …", "saying …": the AI writes the answer from it; after a colon, your exact words. Shown first; sent on yes.
Fill in:
  - text (text) — optional
  - instr (what the AI should write) — optional
  - all (all (everyone the email went to)) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "reply to this email: Thank you, received", "answer the last email saying we will call tomorrow".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ email john@example.com: the meeting moved to 3 pm  ·  $ mark email M7K2Q as read.

### Send a new email (your words, or the AI writes it)
Type it like:  $ email john@example.com: the meeting moved to 3 pm
Form:  email john@example.com: <text>
What it does: From your mailbox (say "from NAME" when you have several). Start the text with "subject: …" then a new line (or " | ") to set the subject; otherwise the AI suggests one. "with ai": the AI writes the subject and the text from what you say. Shown first; sent on yes.
Fill in:
  - rcpt (email address(es))
  - mb (mailbox) — optional
  - ai (with ai (the AI writes it)) — optional
  - text (text) — optional
  - instr (what the AI should write) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "email it to john@example.com: here is the signed contract", "send email to john@example.com and tell them thanks".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ mark email M7K2Q as read.

### Mark an email read or unread in the mailbox
Type it like:  $ mark email M7K2Q as read
Form:  mark email <email code (like M7K2Q)> as <read or unread>
What it does: The same as a 👍 on the forwarded email (taking the 👍 away: unread), or replying "read" / "unread" to it. Changes only the read mark on the server.
Fill in:
  - mcode (email code (like M7K2Q))
  - mstate (read or unread)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "mark M7K2Q unread".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Forward an email (with its attachments) to another address
Type it like:  $ forward email M7K2Q to accounts@example.com
Form:  forward email <email code (like M7K2Q)> to <email address to forward to>
What it does: Or reply "forward to name@example.com: your note" to the forwarded email. The whole email (fetched again from the mailbox) and its attachments, from the same mailbox. Shown first; sent on yes.
Fill in:
  - mcode (email code (like M7K2Q))
  - fwd (email address to forward to)
  - text (text) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "forward M7K2Q to hadi@example.com: please handle this".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Ignore every future email from a sender (or a domain)
Type it like:  $ ignore emails from news@shop.example
Form:  ignore emails from <person or people>
What it does: Easiest: reply "ignore" to the forwarded email and choose: this sender, its name on any domain (cwp@*: every server that sends as "cwp"), its whole domain, or its kind of subject; the number saves it. "name@*" ignores that name on every domain; "@x.com" a domain and its subdomains. Their future emails are not downloaded or forwarded and stay unread in the mailbox. Shown first; saved on yes. The list is also under Plugins → Email → the mailbox → Edit.
Fill in:
  - who (person or people)
  - mb (mailbox) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "ignore all emails from spam.example", "ignore sender news@shop.example".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Ignore every future email whose subject contains some words (any sender)
Type it like:  $ ignore emails with subject "Automatic Backup created"
Form:  ignore emails with subject <text>
What it does: Any sender: an email whose subject contains these words (letter case does not matter, at least 4 letters) is not downloaded or forwarded and stays unread in the mailbox. Good for automatic notices from many servers (backups, reports). Shown first; saved on yes. Undo: stop ignoring subject …
Fill in:
  - text (text)
  - mb (mailbox) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "ignore emails whose subject contains weekly newsletter", "ignore subject Automatic Backup created".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Stop ignoring a subject
Type it like:  $ stop ignoring subject "Automatic Backup created"
Form:  stop ignoring subject <text>
What it does: Stop ignoring a subject
Fill in:
  - text (text)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "unignore subject weekly newsletter".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Stop ignoring a sender
Type it like:  $ stop ignoring news@shop.example
Form:  stop ignoring <person or people>
What it does: Stop ignoring a sender
Fill in:
  - who (person or people)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "unblock @spam.example".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Ignored senders of my mailboxes
Type it like:  $ ignored senders
What it does: Ignored senders of my mailboxes
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "show blocked senders".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Show an email in full, with its attachments
Type it like:  $ show email M7K2Q
Form:  show email <email code (like M7K2Q)>
What it does: Fetched again from the mailbox: the whole text, the earlier messages of the thread and the attachments.
Fill in:
  - mcode (email code (like M7K2Q))
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "open email M7K2Q".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Recent emails of my mailboxes (or only the unanswered ones)
Type it like:  $ recent emails
What it does: The last 10 emails of the mailboxes you get, with their codes and who answered.
Fill in:
  - open (unanswered) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "any new emails?", "inbox".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Check the mailboxes for new email now
Type it like:  $ check mailboxes
What it does: Normally not needed: new email arrives by itself at once (IDLE) and every few minutes. Also retries a mailbox whose login was refused.
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "check for new emails", "fetch emails now".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Mailboxes: connected or not, and who gets each
Type it like:  $ email status
What it does: For staff: only the mailboxes they get.
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "connected mailboxes", "who gets which mailbox".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.

### Choose who gets a mailbox
Type it like:  $ assign mailbox sales to Hadi, group Ops
Form:  assign mailbox <mailbox> to <person or people>
What it does: Replaces "Who gets it": owner, staff names or numbers, "staff" (everyone), "group NAME" (an admin group). Clients never get email. Shown first; saved on yes.
Fill in:
  - mb (mailbox)
  - who (person or people)
Who: owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "give the mailbox support to owner, staff".
Related: $ reply to email M7K2Q: thank you, we received it  ·  $ ai: thank them, we deliver on Monday  ·  $ reply to this email with a success message and make it professional  ·  $ email john@example.com: the meeting moved to 3 pm.


============================================================
VAST HELPDESK — Go Meter commands (explained)
Scanner monitoring: Go Meter systems, their keys, recipients and alerts.

### Go Meter status (each system: last reading, silence, recipients)
Type it like:  $ gometer status
What it does: Go Meter status (each system: last reading, silence, recipients)
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "go meter status tardeba".
Related: $ gometer events  ·  $ gometer recipients  ·  $ gometer log  ·  $ gometer pause.

### Go Meter: the last readings, silences and alerts of a system
Type it like:  $ gometer events
What it does: Go Meter: the last readings, silences and alerts of a system
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "gometer events tardeba".
Related: $ gometer status  ·  $ gometer recipients  ·  $ gometer log  ·  $ gometer pause.

### Go Meter: who gets the alerts of a system
Type it like:  $ gometer recipients
What it does: Recipients and their alert levels are chosen in the panel: Plugins → Go Meter → Recipients.
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "who gets gometer alerts for tardeba".
Related: $ gometer status  ·  $ gometer events  ·  $ gometer log  ·  $ gometer pause.

### Go Meter: send the log of a day (as a file, here)
Type it like:  $ gometer log
What it does: The day's audit trail (events, decisions, sends; no keys) as a file in this chat. Kept for "Days to keep the Go Meter log".
Fill in:
  - value (value) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "gometer log 2026-10-17", "send me the gometer log for yesterday".
Related: $ gometer status  ·  $ gometer events  ·  $ gometer recipients  ·  $ gometer pause.

### Go Meter: pause the alerts of a system (readings and the watchdog go on)
Type it like:  $ gometer pause
What it does: Go Meter: pause the alerts of a system (readings and the watchdog go on)
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "gometer alerts off tardeba".
Related: $ gometer status  ·  $ gometer events  ·  $ gometer recipients  ·  $ gometer log.

### Go Meter: alerts on again
Type it like:  $ gometer resume
What it does: Go Meter: alerts on again
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "gometer alerts on tardeba".
Related: $ gometer status  ·  $ gometer events  ·  $ gometer recipients  ·  $ gometer log.

### Go Meter: send a test message to a system's recipients
Type it like:  $ gometer test
What it does: Asks for a yes first. The same limits and the WhatsApp ban guard apply as for real alerts.
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "gometer test alert tardeba".
Related: $ gometer status  ·  $ gometer events  ·  $ gometer recipients  ·  $ gometer log.


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VAST HELPDESK — Nextcloud commands (explained)
Files, folders, shares, users, groups and quotas on the Nextcloud server. Staff only, unless allowed for a client.

### Reset my Nextcloud password
Type it like:  $ reset my nextcloud password
What it does: Reset my Nextcloud password
Who: client. It a change, and shown for a yes before it runs; uses one of the client's weekly tickets.
Runs: Reset a Nextcloud password.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Related: $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales  ·  $ change /Docs for hadi to edit.

### How much Nextcloud space do I have
Type it like:  $ nextcloud space
What it does: How much Nextcloud space do I have
Who: client. It only reads (safe), and runs without confirmation (it only reads).
Runs: Nextcloud user details.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Related: $ reset my nextcloud password  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales  ·  $ change /Docs for hadi to edit.

### Share a folder
Type it like:  $ share /Clients/ABC with Sales edit
Form:  share <folder> with <user or group> <view or edit>
What it does: Share a folder
Fill in:
  - path (folder)
  - target (user or group)
  - ttype (whether it is a user or a group) — optional
  - perm (view or edit) — optional
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Share a folder.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "share "/My Docs" to group "Team A" view only", "give hadi access to /Movies".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ unshare /Clients/ABC from Sales  ·  $ change /Docs for hadi to edit.

### Stop sharing
Type it like:  $ unshare /Clients/ABC from Sales
Form:  unshare <folder> from <user or group>
What it does: Stop sharing
Fill in:
  - path (folder)
  - target (user or group)
  - ttype (whether it is a user or a group) — optional
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Stop sharing.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "remove hadi from /Movies".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ change /Docs for hadi to edit.

### Change a share to view/edit
Type it like:  $ change /Docs for hadi to edit
Form:  change <folder> for <user or group> to <view or edit>
What it does: Change a share to view/edit
Fill in:
  - path (folder)
  - target (user or group)
  - ttype (whether it is a user or a group) — optional
  - perm (view or edit)
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Change share permission.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "set sales to view on /Clients/ABC".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Who can see a folder
Type it like:  $ who can see /Clients/ABC
Form:  who can see <folder>
What it does: Who can see a folder
Fill in:
  - path (folder)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: Who a path is shared with.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "who has access to /Docs".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### What a user can access
Type it like:  $ what does hadi have access to
Form:  what does <user> have access to
What it does: What a user can access
Fill in:
  - user (user)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: What a user can access.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "access of sara".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Create a folder
Type it like:  $ create folder /Clients/New
Form:  create folder <folder>
What it does: Create a folder
Fill in:
  - path (folder)
Who: admin, owner. It a small change, and shown for a yes before it runs.
Runs: Create a folder.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "mkdir /Docs/2026".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Public link (password + expiry)
Type it like:  $ public link for /Docs/Offer 7 days
Form:  public link for <folder> <days> days
What it does: Public link (password + expiry)
Fill in:
  - path (folder)
  - days (days) — optional
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Create a public link.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "link to /Docs".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Create a Nextcloud user (random password, or the one you type)
Type it like:  $ create user sara
Form:  create user <user id>
What it does: Without a password, a strong random one is made. Either way the login details are sent to you privately; a password you type is never shown back, logged or sent to a brain (delete your message afterwards). Nextcloud's own password rules apply. An existing user is reused and keeps its password.
Fill in:
  - user_id (user id)
  - password (password) — optional
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Create a Nextcloud user.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "add nextcloud user omar", "create user sara with password Blue-Cedar-2026".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Set a Nextcloud password you choose
Type it like:  $ set password of sara to Blue-Cedar-2026
Form:  set password of <user> to <password>
What it does: The password you type is set as it is: never shown back, logged or sent to a brain (delete your message afterwards). Nextcloud's own password rules apply. For a strong random one sent privately, use *reset password of USER*. The account the help desk signs in with is refused (it would cut the connection).
Fill in:
  - user (user)
  - password (password)
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Set a Nextcloud password.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "change sara's password to Blue-Cedar-2026".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Reset a Nextcloud password
Type it like:  $ reset password of sara
Form:  reset password of <user>
What it does: A strong random password, sent to you privately. To choose it yourself: *set password of sara to …*.
Fill in:
  - user (user)
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Reset a Nextcloud password.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "change password of sara".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Add a user to a group
Type it like:  $ add sara to group Sales
Form:  add <user> to group <group>
What it does: Add a user to a group
Fill in:
  - user (user)
  - group (group)
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Add user to group.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Set storage quota
Type it like:  $ set quota of sara to 5 GB
Form:  set quota of <user> to <size>
What it does: Set storage quota
Fill in:
  - user (user)
  - quota (size)
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Set storage quota.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "give omar 10 GB of space".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Disable a Nextcloud user
Type it like:  $ disable user sara
Form:  disable user <user>
What it does: High risk: only the owner can confirm.
Fill in:
  - user (user)
Who: admin, owner. It a big or destructive change, and shown for a yes before it runs.
Runs: Disable a Nextcloud user.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Delete a Nextcloud user (and their files)
Type it like:  $ delete user abc111
Form:  delete user <user>
What it does: For good: the user and their files are deleted. Only the owner can do it, and it always asks first. To keep the files, disable the user instead. The account the help desk uses and Nextcloud administrators are refused.
Fill in:
  - user (user)
Who: owner. It a big or destructive change, and shown for a yes before it runs.
Runs: Delete a Nextcloud user.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "delete nextcloud user abc111", "remove abc111 from nextcloud".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Enable a Nextcloud user
Type it like:  $ enable user sara
Form:  enable user <user>
What it does: Enable a Nextcloud user
Fill in:
  - user (user)
Who: admin, owner. It a change, and shown for a yes before it runs.
Runs: Enable a Nextcloud user.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### List users
Type it like:  $ list users
What it does: List users
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List Nextcloud users.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "list nextcloud users".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Access report: what every user can access
Type it like:  $ access report
What it does: One report for every user: the folders shared with them, directly or through a group. Built in (no AI needed), so an audit never depends on an AI agreeing to do it.
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: Access report (every user).
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "who has access to what", "audit access".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Find a folder by name
Type it like:  $ find folder alex
Form:  find folder <name>
What it does: Searches folder names up to 4 levels deep.
Fill in:
  - name (name)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: Find a folder by name.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "search for folder named invoices", "where is folder Gova".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### Give a client Nextcloud access (user, folder, share)
Type it like:  $ set up nextcloud for client narjis
Form:  set up nextcloud for client <client name>
What it does: One step: creates the Nextcloud user if missing (password sent privately), the folder if missing (default /Clients/<client name>), shares it with edit rights, records that the client owns the user and folder, and lets them list folders, reset their password and see their space. Shown first; runs on yes.
Fill in:
  - cname (client name)
  - path (folder) — optional
  - user (user) — optional
Who: owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "set up nextcloud for client narjis with folder /Gova", "give client Acme nextcloud access as user acme.office".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### List folders (and their subfolders)
Type it like:  $ list folders
What it does: Top level (or the folder named) with one level of subfolders. Clients only see their own folders.
Fill in:
  - path (folder) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List folders.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "list folders in /Clients", "show subfolders of /Clients/Acme".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### List all files in every folder and subfolder
Type it like:  $ list all files
What it does: One answer with every file and folder below a folder (6 levels, 600 items at most), with sizes and the total. A folder can be named without its path ("inside CompanyFiles"). Clients only see their own folders.
Fill in:
  - path (folder) — optional
  - folder (folder) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List all files (every subfolder).
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "list all files found on nextcloud", "list all files in /CompanyFiles".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### List files in a folder (with sizes)
Type it like:  $ list files
What it does: Files and folders inside one folder (one level), with sizes and dates; the top level when no folder is named. Clients only see their own folders.
Fill in:
  - path (folder) — optional
  - folder (folder) — optional
Who: client, admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List files.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "list files in /Clients/Acme", "what files are in /Docs".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### List groups
Type it like:  $ list groups
What it does: List groups
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: List Nextcloud groups.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.

### User details
Type it like:  $ info about hadi
Form:  info about <user>
What it does: User details
Fill in:
  - user (user)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Runs: Nextcloud user details.
Notes: Nextcloud must be reachable; a missing folder or user is reported by name.
Other ways to say it: "user info sara".
Related: $ reset my nextcloud password  ·  $ nextcloud space  ·  $ share /Clients/ABC with Sales edit  ·  $ unshare /Clients/ABC from Sales.


============================================================
VAST HELPDESK — Shop commands (explained)
A shop's products, prices, stock now, photos and pre-orders, for the assistant of its business.

### Shop status (catalogue sync, API, pre-orders, webhook)
Type it like:  $ shop status
What it does: Shop status (catalogue sync, API, pre-orders, webhook)
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "shop status Sisters Glow".
Related: $ sync shop  ·  $ flush all products  ·  $ find product luminous serum  ·  $ list preorders.

### Sync a shop's catalogue now
Type it like:  $ sync shop
What it does: Sync a shop's catalogue now
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "refresh catalogue of Sisters Glow".
Related: $ shop status  ·  $ flush all products  ·  $ find product luminous serum  ·  $ list preorders.

### Remove every product kept here and import the shop's catalogue again
Type it like:  $ flush all products
What it does: Asks for a yes first. The products kept on this server are removed and the whole catalogue is imported again from the shop (about a minute); nothing changes at the shop.
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Other ways to say it: "flush shop", "reset catalogue of Sisters Glow".
Related: $ shop status  ·  $ sync shop  ·  $ find product luminous serum  ·  $ list preorders.

### Find a product in a shop (price, stock now, pre-order)
Type it like:  $ find product luminous serum
Form:  find product <value>
What it does: The stock is asked from the shop at that moment. Exact quantities are not given by the shop: in stock, few left or out of stock, per branch.
Fill in:
  - value (value)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "stock of luminous serum".
Related: $ shop status  ·  $ sync shop  ·  $ flush all products  ·  $ list preorders.

### List pre-orders (requested, confirmed, arrived…)
Type it like:  $ list preorders
What it does: List pre-orders (requested, confirmed, arrived…)
Fill in:
  - value (value) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "confirmed preorders", "preorders test".
Related: $ shop status  ·  $ sync shop  ·  $ flush all products  ·  $ find product luminous serum.

### Show one pre-order
Type it like:  $ preorder P-ABC123
Form:  preorder <value>
What it does: Show one pre-order
Fill in:
  - value (value)
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "status of preorder P-ABC123".
Related: $ shop status  ·  $ sync shop  ·  $ flush all products  ·  $ find product luminous serum.

### Cancel a pre-order (the customer is told)
Type it like:  $ cancel preorder P-ABC123
Form:  cancel preorder <value>
What it does: Only a requested or confirmed pre-order can be cancelled. Asks for a yes first; the customer is told in their chat.
Fill in:
  - value (value)
Who: admin, owner. It only reads (safe), and shown for a yes before it runs.
Related: $ shop status  ·  $ sync shop  ·  $ flush all products  ·  $ find product luminous serum.


============================================================
VAST HELPDESK — Web chat commands (explained)
The chat widget on websites and in apps: bots, domains, leads and the protocol.

### Web chat status (bots, their websites and business, conversations and leads today)
Type it like:  $ webchat status
What it does: Each bot: on or off, its domains, its business or branch, today's conversations, new leads and AI answers, and the line to install it.
Fill in:
  - name (name) — optional
Who: admin, owner. It only reads (safe), and runs without confirmation (it only reads).
Other ways to say it: "web chat bots".