VAST HELPDESK — Console commands
Managing the help desk itself: clients, chats, tickets, rules, plugins and settings. Staff only.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

$ what happened today
  Recent activity. Reads only.
  Details: person or people (optional). Also: "what did Hadi do".
$ list admins
  List admins. Reads only.
$ list clients
  List clients. Reads only.
  Details: name or number to find (optional). Also: "how many clients do i have", "i need to know how many clients i have".
$ pending
  What is waiting for confirmation. Reads only. Also: "list pending".
$ undo
  Undo my last action. Changes something. Also: "undo that".
$ status
  Status of the assistant. Reads only. Also: "are you online".
$ which model is with me
  Which brains (AI) are in use, their models and today's cost. Reads only. Also: "which brain", "show brains".
$ pause
  Pause the assistant. Changes something.
$ resume
  Resume the assistant. Changes something.
$ list rules
  Show global rules. Reads only.
$ add rule: never share /Legal after 10pm
  Add a global rule. Changes something. Form: add rule: <text>
  Details: text. Also: "add global rule nobody can share /Finance".
$ remove rule 4
  Remove a global rule. Changes something. Form: remove rule <number>
  Details: number.
$ add client Acme
  Add a client. Changes something. Form: add client <client name>
  Details: client name. Also: "register new client "Acme Ltd"".
$ remove client Acme
  Remove a client. Changes something. Form: remove client <client name>
  Details: client name.
$ duplicate clients
  List clients that share a phone number or email. Reads only. Also: "which clients share a number".
$ merge client Rami web visitor into Rami Khoury
  Merge one client into another (numbers, emails, chats, tickets). Changes something. Form: merge client <client name> into <text>
  Details: client name, text.
$ show rules for Acme
  Show one client's rules. Reads only. Form: show rules for <client name>
  Details: client name. Also: "show client Acme".
$ show notes of client Acme
  Show a client's private notes. Reads only. Form: show notes of client <client name>
  Details: client name. Also: "list current private notes for Acme".
$ note for client Acme: be very polite, he is an old customer
  Set private notes for a client (they guide the AI). Changes something. Form: note for client Acme: <text>
  Details: client name, text.
$ clear notes for Acme
  Clear a client's private notes. Changes something. Form: clear notes for <client name>
  Details: client name.
$ staff only on for Acme
  Switch an enforced rule for a client. Changes something. Form: <staff only, no ai or approve every change> <on or off> for <client name>
  Details: client name, staff only, no ai or approve every change, on or off. Also: "turn off no ai for client Acme", "approve every change on for Acme".
$ add number +96171123456 to client Acme
  Link a chat, a group or a number to a client. Changes something. Form: add number <chat name or phone number> to client <client name>
  Details: chat name or phone number, client name. Also: "add group "Acme support" to client Acme", "add requester +96171123456 to client Acme".
$ make group "nextcloud ai" an admin group
  Make a chat an admin chat. Changes something. Form: make group "<chat name or phone number>" an admin group
  Details: chat name or phone number. Also: "add +96170111222 to admins".
$ remove group "Acme support"
  Stop listening to a chat. Changes something. Form: remove group "<chat name or phone number>"
  Details: chat name or phone number. Also: "stop listening to number +96171123456", "stop listening to +96171123456".
$ never listen to all current chats
  Never listen to all the chats that exist now (not admin or client chats). Changes something. Also: "make all current chats never listen", "ignore all existing chats".
$ never listen to +96171123456
  Never listen to a chat (even with a business keyword). Changes something. Form: never listen to <chat name or phone number>
  Details: chat name or phone number. Also: "never listen to group "Family"", "always ignore number +96171123456".
$ listen again to +96171123456
  Listen again to a chat set to never listen. Changes something. Form: listen again to <chat name or phone number>
  Details: chat name or phone number. Also: "stop ignoring group "Family"".
$ list never listen chats
  Chats set to never listen. Changes something. Also: "show ignored chats".
$ add admin +96170111222
  Add an admin person. Changes something. Form: add admin <chat name or phone number>
  Details: chat name or phone number.
$ remove admin +96170111222
  Remove an admin person. Changes something. Form: remove admin <chat name or phone number>
  Details: chat name or phone number.
$ client Acme owns domain acme.com
  Say what a client owns. Changes something. Form: client <client name> owns <what the client owns (e.g. a domain or a folder)> <the domain, folder or account>
  Details: client name, what the client owns (e.g. a domain or a folder), the domain, folder or account. Also: "give Acme folder /Clients/Acme", "client Acme owns cpanel account Main".
$ remove domain old.com from Acme
  Remove something a client owns. Changes something. Form: remove <what the client owns (e.g. a domain or a folder)> <the domain, folder or account> from <client name>
  Details: what the client owns (e.g. a domain or a folder), the domain, folder or account, client name.
$ allow Acme to create mailboxes
  Allow a client to do something. Changes something. Form: allow <client name> to <command name>
  Details: client name, command name. Also: "allow Acme to add dns records".
$ stop Acme from adding dns records
  Stop a client from doing something. Changes something. Form: stop <client name> from <command name>
  Details: client name, command name.
$ allow client Acme to send files
  Let a client send files (photos, voice notes, documents) or not. Changes something. Form: allow client <client name> to send files
  Details: client name, on or off (optional). Also: "stop Acme from sending files", "files off for client Acme".
$ test file on whatsapp
  Test sending files (a photo and a PDF) over a channel: WhatsApp, Telegram or a mailbox. Changes something. Form: test file on <channel (as Files → Test lists it)>
  Details: channel (as Files → Test lists it), to (time) (optional). Also: "test files on telegram to Hadi", "test file on email sales".
$ send a message to Yahya: your order is ready
  Send a message to a chat, a client, or many (all clients, the clients of a business, all chats, chats not listening, one channel). Changes something. Form: send a message to Yahya: <text>
  Details: user or group, text. Also: "send to all clients: we are closed tomorrow", "send to solar clients: new battery prices next week".
$ broadcast status
  Broadcasts: sent, waiting, paused. Reads only. Also: "list broadcasts".
$ cancel broadcast
  Cancel a broadcast (what was sent stays sent). Changes something.
  Details: value (optional). Also: "stop broadcast A1B2C3".
$ resume broadcast
  Resume a paused broadcast. Changes something.
  Details: value (optional).
$ setting client messages per minute
  Show one setting (or all of them, with their names). Reads only. Form: setting <name>
  Details: name (optional). Also: "what is the setting time zone", "list all settings".
$ set setting client messages per minute to 10
  Change one setting (any core setting, by its name). Changes something. Form: set setting <name> to <value>
  Details: name, value. Also: "set setting time zone to Asia/Beirut", "turn off setting chat logs".
$ verification status
  Verification codes: settings, codes waiting, numbers locked after wrong codes. Reads only. Also: "locked codes".
$ unlock verification +96171123456
  Unlock a number or email locked after too many wrong verification codes. Changes something. Form: unlock verification <value>
  Details: value. Also: "unlock codes for sara@example.com", "unlock verification all".
$ files log
  The files log (received, refused, sent, failed…). Reads only.
  Details: name or number to find (optional). Also: "files log failed".
$ set tickets for Acme to 3 per week
  Set weekly tickets. Changes something. Form: set tickets for <client name> to <number> per week
  Details: client name, number.
$ set max mailboxes for Acme to 5
  Set max mailboxes. Changes something. Form: set max mailboxes for <client name> to <number>
  Details: client name, number.
$ set mailbox size for Acme to 1024 MB
  Set max mailbox size (MB). Changes something. Form: set mailbox size for <client name> to <number> MB
  Details: client name, number.
$ set support hours for Acme 8-20
  Set support hours. Changes something. Form: set support hours for <client name> 8-20
  Details: client name, from (time), to (time). Also: "set hours for Acme 08:00 to 18:00".
$ nextcloud commands
  Show a command guide (a service, console or custom). Reads only. Form: <a service name, console or custom> commands
  Details: a service name, console or custom. Also: "send me nextcloud api", "list nextcloud commands".
$ docs
  Vast Helpdesk docs link (to give an AI). Changes something. Also: "send me the docs", "vast helpdesk docs".
$ list chats
  List chats (number them to assign). Reads only.
  Details: name or number to find (optional). Also: "list new chats", "chats".
$ assign chat 3 to client Acme
  Assign a listed chat to a client. Changes something. Form: assign chat <number> to client <client name>
  Details: number, client name. Also: "chat 3 to Acme".
$ make chat 5 admin
  Make a listed chat an admin chat. Changes something. Form: make chat <number> admin
  Details: number. Also: "chat 5 admin".
$ unassign chat 4
  Stop listening to a listed chat. Changes something. Form: unassign chat <number>
  Details: number. Also: "ignore chat 4".
$ rename client 96176316570 to Nour Store
  Rename a client. Changes something. Form: rename client <client name> to <text>
  Details: client name, text. Also: "rename Acme to Acme Ltd".
$ plugins
  List plugins. Reads only. Also: "list plugins".
$ turn on plugin telegram
  Turn a plugin on or off. Changes something. Form: turn <on or off> plugin <word>
  Details: on or off, word. Also: "plugin telegram off".
$ test plugin metaai
  Test a plugin. Reads only. Form: test plugin <word>
  Details: word. Also: "test cpanel".
$ restart
  Restart the router. Changes something. Also: "restart the router".
$ resume sending
  Resume sending after the ban guard stopped. Changes something.
$ set console word j2d8
  Set the console word. Changes something. Form: set console word <word>
  Details: word. Also: "console word off".
$ meta replies off
  Let the AI answer in its own words (on/off). Changes something. Form: meta replies <on or off>
  Details: on or off. Also: "turn on free replies".
$ set support hours 8-20
  Set the general support hours. Changes something.
  Details: from (time), to (time). Also: "set our support hours to 09:00 to 17:00".
$ give owner permissions to Hadi
  Give owner permissions (including the shell) to a staff member or a group. Changes something. Form: give owner permissions to <person or people>
  Details: person or people. Also: "grant owner rights to group Ops", "make Hadi an owner".
$ remove owner permissions from Hadi
  Take owner permissions away from a staff member or a group. Changes something. Form: remove owner permissions from <person or people>
  Details: person or people. Also: "take owner rights from group Ops".
$ set terminal word shell
  Set (or clear) the Terminal mode word. Changes something. Form: set terminal word <word>
  Details: word. Also: "terminal word off".
$ self test
  Run the live self-test. Changes something.
  Details: text (optional). Also: "run the selftest", "selftest quick".
$ find group gova ops
  Look for a group in WhatsApp (where it is known, and why it may be missing). Changes something. Form: find group <text>
  Details: text. Also: "look for group Sales team".
$ add staff Hadi +96170111222
  Add a staff member (name, number, what they may do). Changes something. Form: add staff <name> <chat name or phone number>
  Details: name, chat name or phone number, what they may do (optional). Also: "add staff Sara Haddad +96170333444 can manage email, nextcloud", "add Omar +96170555666 as staff".
$ daily report
  The daily report so far (what happened, AI use and credit left). Reads only. Also: "today's report", "send the daily report now".
$ set daily report time to 21:00
  Daily report: its time, on or off, AI or plain numbers. Changes something. Form: set daily report time to <time (HH:MM)>
  Details: time (HH:MM) (optional), on or off (optional). Also: "daily report at 8:30", "daily report off".
$ tidy up on
  Tidy up finished requests: delete their questions and yes/no answers. Changes something. Form: tidy up <on, off, console, staff or all>
  Details: on, off, console, staff or all. Also: "tidy up console", "tidy up off".
$ settings
  Show the settings (tidy, quiet time, limits, new chats, report, console word…). Reads only. Also: "show settings", "is tidy on?".
$ new chats off
  Answer new chats (new leads) on or off: everyone already listed still works. Changes something. Form: new chats <on or off>
  Details: on or off (optional). Also: "new chats on", "stop answering new chats".
$ set quiet time 5
  Set how long the router stays quiet after a manual reply. Changes something. Form: set quiet time <number>
  Details: number. Also: "quiet time 10 minutes".
$ remove requester +96171123456 from client Acme
  Remove a requester from a client. Changes something. Form: remove requester <chat name or phone number> from client <client name>
  Details: chat name or phone number, client name.
$ set language of Acme to arabic
  Set the language a client is answered in. Changes something. Form: set language of <client name> to <word>
  Details: client name, word. Also: "answer Acme in english", "set language of Acme to auto".
$ pause client Acme
  Pause a client (the router stops answering them). Changes something. Form: pause client <client name>
  Details: client name. Also: "stop answering Acme".
$ clients without chats
  Clients that have no chat linked. Reads only.
$ list whatsapp groups
  List the groups on WhatsApp/Telegram (all, admin, client, not listened to). Reads only. Form: list <filter> groups
  Details: filter (optional). Also: "list admin groups", "list client groups".
$ continue chat +96171123456
  Continue a chat: reset its limits and answer what was held. Changes something. Form: continue chat <chat name or phone number>
  Details: chat name or phone number. Also: "reset chat "Yahya Sharafeddine"".
$ show group "nextcloud ai"
  Show the settings of a group or chat. Reads only. Form: show group "<chat name or phone number>"
  Details: chat name or phone number. Also: "settings of chat +96171123456".
$ limit group "nextcloud ai" to nextcloud
  Choose what an admin group may manage. Changes something. Form: limit group "<chat name or phone number>" to <text>
  Details: chat name or phone number, text. Also: "let group "Ops" manage everything".
$ trigger word off for group "Acme support"
  Need the trigger word in a group (on/off). Changes something. Form: trigger word <on or off> for group "<chat name or phone number>"
  Details: chat name or phone number, on or off. Also: "group "Ops" trigger on".
$ show staff Hadi
  Show a staff member (permissions, alerts, tickets). Reads only. Form: show staff <person or people>
  Details: person or people. Also: "what can Hadi do".
$ alerts on for Hadi
  Private alerts for a staff member (on/off). Changes something. Form: alerts <on or off> for <person or people>
  Details: person or people, on or off. Also: "turn off alerts for Hadi".
$ rename staff Hadi to Hadi Nasser
  Rename a staff member. Changes something. Form: rename staff <person or people> to <text>
  Details: person or people, text.
$ let Hadi manage nextcloud and tickets
  Choose what a staff member may do. Changes something. Form: let <person or people> manage <text>
  Details: person or people, text. Also: "let Hadi do everything".
$ switch off staff Hadi
  Switch a staff member on or off. Changes something. Form: switch <on or off> staff <person or people>
  Details: person or people, on or off. Also: "turn on staff Hadi".
$ terminal steps off
  Terminal: show each step, or only the result. Changes something. Form: terminal steps <on or off>
  Details: on or off. Also: "terminal steps on".
$ resume client mahmoud
  Answer a client again now (end the pause after a manual reply). Changes something. Form: resume client <client name>
  Details: client name. Also: "answer mahmoud again".
$ meta docs name
  What the AI gets with each question: the commands, or only the docs name. Changes something. Form: meta docs <mode>
  Details: mode. Also: "meta docs full".
$ chat 3 docs name
  What the AI gets for one chat (full, name or default). Changes something. Form: chat <number> docs <mode>
  Details: number, mode. Also: "chat 3 meta docs full", "chat 3 docs default".
$ docs indexing on
  Let search engines index the docs (on/off). Changes something. Form: docs indexing <on or off>
  Details: on or off. Also: "turn off docs crawlers".
$ plugin chatgpt settings
  Show the settings of a plugin. Reads only. Form: plugin <word> settings
  Details: word. Also: "settings of the cpanel plugin".
$ set plugin chatgpt model to gpt-6.1-sol
  Change one setting of a plugin (a brain's model or mode, a budget…). Changes something. Form: set plugin <word> <setting> to <value>
  Details: word, setting, value. Also: "set plugin chatgpt prompt mode to simple", "set plugin claude daily budget to 5".
$ logs
  Show the router log (last lines). Changes something.
  Details: text (optional). Also: "show logs for mahmoud", "logs whatsapp".
$ teach meta
  Send the Vast Helpdesk docs to the brains that keep a chat. Changes something. Also: "teach the brain", "send the docs to the ai".
$ set trigger words meta, ميتا
  Set the group trigger words. Changes something. Form: set trigger words <text>
  Details: text.
$ undo the last rule change
  Undo the last rule change. Changes something. Also: "rollback rules".
$ rules history
  Rule change history. Reads only.
$ list commands
  List playbook commands. Reads only.
$ disable command delete mailbox
  Switch a playbook command on/off. Changes something. Form: <enable or disable> command <command name>
  Details: enable or disable, command name. Also: "enable command dns records".
$ forget phrase "show me the shop list"
  Forget wording the help desk learned for a command. Changes something. Form: forget phrase "<phrase>"
  Details: phrase. Also: "unlearn wording "show me the people"".
$ add phrase "my mail is dead" to command email not working
  Teach a command a new phrase. Changes something. Form: add phrase "<phrase>" to command <command name>
  Details: phrase, command name.