VAST HELPDESK — Businesses What the help desk knows about each business it supports: profile, documents, FAQ and the notes on handling clients. Clients linked to a business are answered from this; when it cannot answer, or they ask for a person, a ticket is opened and sent to the staff assigned to the business. Public like the rest of these docs: anyone with this link can read them (the profile, documents, FAQ and handling notes); staff phone numbers are not included. Search engines index them only if docs indexing is on. BUSINESS: solar Area of work: Solar power systems and lithium batteries About: Solar supplies solar power and energy-storage products, including lithium batteries in 24V and 48V configurations, solar panels, inverters, charge controllers, mounting equipment, cables, protection devices and related accessories. Product models, specifications, availability and pricing vary; contact support to confirm details and get recommendations. Phone: 70123123 Address: beirut Opening hours: Mon–Sat: 10:00-16:00 Sun: closed Sunday is off. For information, please contact support. When closed, say: We are currently closed. Please leave your question and our team will reply. Services / products and prices: - 48V 5kW lithium battery — $1,000 (Listed price; confirm current price, model and availability) - 48V 15kW lithium battery — $3,000 (Listed price; confirm current price, model and availability) - Lithium batteries, 24V and 48V; listed size labels include 2.5kW, 5kW, 8kW, 15kW — Contact support for price (Confirm exact model, specifications, units and availability) - Solar panels, inverters, charge controllers, mounting equipment, cables, protect — Contact support for price (Confirm product specifications and availability) Payment: Whish Money Delivery: Delivery availability, coverage, fees and timing have not been provided. Contact support to confirm before ordering. Policies: Battery cells have a listed 10-year warranty. Physical damage is not covered. Warranty terms for other products and return or refund conditions have not been provided; contact support to confirm applicable terms before purchase. Documents: ## Warranty 10 years warranty on cells. Warranty does not cover physical damage. ## Product Range Solar supplies products for solar power systems and energy storage. Product categories include: - Lithium batteries in 24V and 48V configurations. The listed size labels are 2.5kW, 5kW, 8kW, 15kW and 20kW; ask support to confirm the exact model and units. - Solar panels, inverters and charge controllers. - Mounting equipment, cables, electrical protection devices and related accessories. The right products depend on the system design and compatibility requirements. Product availability and specifications can vary; confirm the exact model with support before ordering. ## Pricing The supplied listed prices are $1,000 for a 48V 5kW lithium battery and $3,000 for a 48V 15kW lithium battery. Confirm current prices and availability with support before ordering. Prices for other products and battery models have not been provided. Do not estimate or invent prices; ask support for a quote. ## Solar System Basics A solar power system may include panels, an inverter, a compatible battery, a charge controller where required, mounting hardware and electrical protection. The right combination depends on energy use, installation conditions and equipment compatibility. Battery voltage must match the inverter’s supported battery voltage, and power and energy ratings are different measurements. Check the exact product manuals and have electrical work performed by a qualified professional. Do not give model-specific settings or safety-critical instructions without the relevant manufacturer information. Lebanon is 220 V. Then a rule of thumb: monthly kWh ÷ 30 = daily use. Then which battery fits which daily use (e.g. up to 4 kWh → 5 kWh battery, 4–7 → 8 kWh, above that → 15 kWh), and typical fridge and washing-machine use. With that, it answers “150 kWh a month → 5 kWh battery, $1,000” directly instead of searching the internet. ## Payments and Delivery Whish Money is the payment method listed by the business. Contact support to confirm payment details for an order. Delivery availability, service area, fees and estimated timing have not been provided; confirm these details with support before placing an order. Do not promise delivery or quote a fee or date without confirmation. ## Warranty and Returns The supplied warranty information states that battery cells have a 10-year warranty and physical damage is not covered. The full warranty terms, exclusions and claim process have not been provided. Warranty terms for other products, along with return and refund conditions, are also unconfirmed. Customers should contact support to verify the applicable terms before purchase or before making a warranty claim. ## Opening Hours Monday to Saturday: 10:00–16:00. Sunday: closed. For information, customers can contact support. Outside opening hours, invite customers to leave their question for the team to answer. ## Choosing Solar Products The right products depend on what you want to power, how much energy you use, your installation conditions and compatibility between components. Panels generate electricity; an inverter converts power for compatible loads; a battery stores energy; and a charge controller manages panel-to-battery charging where required. Not every system uses the same components or configuration. When comparing products, check the exact model labels, rated power and energy, supported battery voltage, operating limits and manufacturer compatibility guidance. Power and stored energy are different measurements. The battery size labels supplied by Solar are shown as provided; confirm their units and exact model with support before comparing or ordering. These are general selection points, not a product-specific recommendation. ## Requesting a Quote Contact support with the product or system you are considering to ask about the exact model, current price and availability. For a more useful product discussion, share what you want to power and any existing inverter or battery model details you have. If you do not know the technical details, send a photo of the equipment label if available. Support can check product information and compatibility questions; confirm all quoted details before placing an order. ## Installation and Service Solar’s installation, repair and maintenance services have not been confirmed. Contact support to ask whether assistance is available for your location and project. Product selection and installation should follow the equipment manufacturers’ instructions and applicable requirements. Electrical work should be handled by a qualified professional. Do not rely on general product information as a substitute for model-specific instructions. ## Product Care and Safety Use and maintain products according to the exact manufacturer manuals and safety labels. Before connecting or changing equipment, confirm that the models and electrical ratings are compatible. Do not bypass battery protection, alter BMS limits, or improvise wiring or communication connections. Stop and seek qualified help if equipment is damaged, unusually hot, emitting an unusual smell, or displaying a serious alarm. For product-specific troubleshooting, contact support with the model details and any displayed alarms. ## product info Write the battery sizes as kWh (if 5 kWh is what the “48V 5kW” model actually stores). Keep “confirm before ordering” in one place only (Policies), and remove it from About, the product lines and Delivery. Frequently asked questions: Q: What is the difference between 24V and 48V batteries? A: A 24V battery system operates at a lower nominal voltage, while a 48V battery system operates at approximately twice the voltage. The inverter must be compatible with the battery voltage. Q: Can I connect a 24V battery to a 48V inverter? A: No. The battery voltage must match the inverter's supported battery voltage. Do not connect a 24V battery to an inverter designed for a 48V battery unless the inverter specifically supports that configuration. Q: What Bulk/Absorption voltage should I use for a 48V LiFePO₄ battery? A: For a typical 48V 16S LiFePO₄ battery, a common charging range is approximately 56.8V to 57.6V. The exact value must follow the battery manufacturer's specification. Q: Can I set Bulk to 57.6V on a 48V battery? A: 57.6V is a common maximum charging setting for a 16S LiFePO₄ battery because it equals 3.6V per cell. However, use 57.6V only if the specific battery model permits it. Q: What Float voltage should I use for a 48V LiFePO₄ battery? A: A typical starting range is approximately 54.0V to 54.4V. Some lithium batteries require a lower float voltage or recommend disabling float charging. Follow the battery manufacturer's specification. Q: What Bulk/Absorption voltage should I use for a 24V LiFePO₄ battery? A: For a typical 24V 8S LiFePO₄ battery, a common charging range is approximately 28.4V to 28.8V. The exact setting depends on the battery model. Q: What Float voltage should I use for a 24V LiFePO₄ battery? A: A typical range is approximately 27.0V to 27.2V, but the battery manufacturer's recommended setting should always take priority. Q: Should Equalization be enabled for a lithium battery? A: Normally no. Equalization is generally intended for lead-acid batteries and should be disabled for LiFePO₄ unless the battery manufacturer specifically requires it. Q: Should temperature compensation be enabled? A: Normally no for LiFePO₄ batteries. Lithium batteries use BMS temperature protection. Follow the manufacturer's specifications. Q: What battery type should I select on my inverter? A: If the inverter supports the battery's BMS protocol, select the appropriate lithium/BMS battery profile. If communication is unavailable, use a custom/user-defined lithium profile based on the battery manufacturer's voltage and current specifications. Q: Can I use AGM or GEL settings for a lithium battery? A: It is not recommended. Use the appropriate lithium or custom battery profile and the manufacturer's recommended charging parameters. Q: What is BMS communication? A: BMS communication allows the battery and inverter to exchange information such as battery voltage, SOC, temperature, charging limits, discharging limits, alarms and protection status. Q: Does the battery need BMS communication to work? A: Not always. Some systems can operate using voltage-based settings without communication. However, when the battery and inverter are compatible, BMS communication is generally preferred. Q: Should I use CAN or RS485? A: Use the communication method specified by the battery and inverter manufacturers. Do not select CAN or RS485 based only on the connector type. Q: Can I use any RJ45 cable for BMS communication? A: No. An RJ45 connector does not guarantee that two devices use the same communication protocol or pinout. Always use the correct cable and pinout specified for the battery and inverter combination. Q: Why is my inverter showing a BMS communication error? A: Check that the correct communication port, cable, pinout, protocol, baud rate and inverter battery profile are being used. For multiple batteries, also check the master/slave configuration and communication addresses. Q: Why does my inverter show 0% or 100% battery SOC incorrectly? A: This can happen when BMS communication is not configured correctly. Check the CAN/RS485 connection, communication protocol and inverter battery profile. Q: Can I connect multiple batteries in parallel? A: Only if the specific battery model supports parallel operation. The batteries should normally be compatible models with the correct communication and protection configuration. Q: Can I mix different battery brands in parallel? A: Mixing different brands or models is generally not recommended unless the manufacturers specifically confirm compatibility. Q: Can I connect an old battery with a new battery? A: Do not connect batteries of different ages or conditions without confirming compatibility with the manufacturer. Differences in voltage, SOC, internal resistance and BMS configuration can cause unequal current sharing. Q: How many batteries can I connect in parallel? A: The maximum number depends on the battery BMS, battery model, inverter and manufacturer's specifications. Please provide the battery and inverter models before determining the maximum number. Q: Why is my battery not reaching 100%? A: Possible causes include incorrect charging voltage, insufficient solar power, heavy loads during charging, BMS charge limitations, cell imbalance, temperature protection or BMS communication problems. Q: Why does the battery stop charging before reaching 100%? A: The BMS may limit or stop charging because a cell has reached its voltage limit, the battery temperature is outside the permitted range, charging current is too high, or cell imbalance exists. Q: Should I increase the charging voltage if the battery does not reach 100%? A: No. Do not increase the charging voltage beyond the manufacturer's specification. First check the BMS status, cell voltages, charging current, battery temperature and inverter settings. Q: Why does my battery suddenly stop charging? A: The BMS may have activated protection because of high cell voltage, low/high temperature, excessive charging current, cell imbalance or another protection condition. Check the BMS alarm/event history. Q: Why did my battery suddenly shut down? A: Possible causes include low battery voltage, low-cell-voltage protection, excessive discharge current, short circuit, temperature protection or another BMS protection event. Q: What should I do if the inverter shows Low Battery? A: Reduce heavy loads and check the battery voltage, SOC and BMS status. If available, check individual cell voltages and BMS alarms. Do not repeatedly restart the battery without identifying the cause. Q: What does BMS Over Voltage mean? A: It means the BMS detected a cell or battery voltage above its permitted limit. Possible causes include excessive charging voltage, cell imbalance or an incorrect inverter charging setting. Q: What does BMS Under Voltage mean? A: It means the battery or one of its cells has reached a voltage below the permitted limit. Possible causes include deep discharge, excessive load, cell imbalance or a BMS protection event. Q: What does BMS Over Current mean? A: It means the battery current exceeded the BMS permitted limit. Possible causes include excessive inverter load, startup surge, short circuit or an incorrect battery/inverter configuration. Q: What does BMS High Temperature mean? A: The battery temperature has exceeded its permitted operating range. Reduce or stop charging/discharging as appropriate and check the battery environment, ventilation and load. Q: Why does the battery voltage drop when I turn on a large load? A: Voltage naturally drops under load because of the battery's internal resistance, cables, BMS components, temperature and battery condition. A temporary voltage drop does not necessarily indicate a defective battery. Q: How much current does a 5kW inverter draw from a 48V battery? A: Approximately 104A at 48V before considering inverter losses. Actual battery current can be higher because battery voltage changes and the inverter is not 100% efficient. Q: Does a 10kWh battery support a 10kW inverter? A: Not necessarily. kWh represents stored energy while kW represents power. The battery BMS and cells must also support the required continuous and peak current. Q: What cable size should I use between the battery and inverter? A: Cable size depends on battery voltage, inverter power, maximum battery current, cable length, installation conditions and allowable voltage drop. Do not select cable size based only on battery capacity. Q: Why is my battery charging slowly? A: Possible causes include limited solar power, inverter charging-current settings, BMS charging limits, battery temperature, high loads operating at the same time, or insufficient PV production. Q: Why is my battery discharging quickly? A: Check the actual loads, inverter efficiency, battery SOC, battery capacity, BMS limits and whether high-power appliances are operating. Battery runtime depends on actual load power, not only the battery's kWh rating. Q: Can I charge the battery from both solar and the grid at the same time? A: This depends on the inverter configuration. If the inverter supports simultaneous charging sources, it can be configured according to the manufacturer's specifications. Q: Can I charge the battery directly from solar panels? A: The solar panels must normally connect through a compatible MPPT charge controller or hybrid inverter. Do not connect PV panels directly to the battery unless the equipment is specifically designed for this purpose. Q: What information should I provide when asking for battery settings? A: Please provide the battery model, battery voltage, battery capacity, number of batteries, inverter brand and model, BMS communication type, current inverter settings and any BMS/inverter alarm. Q: What information should I provide if my BMS is not communicating with the inverter? A: Provide the battery model, inverter model, BMS communication type (CAN or RS485), communication cable, battery DIP/address settings, inverter battery profile and a photo of the battery and inverter communication ports if available. Q: What information should I provide when the battery shuts down? A: Provide the battery model, inverter model, battery voltage, SOC, BMS alarm/protection message, inverter alarm message and the load running when the shutdown occurred. Q: Can I change the battery BMS settings myself? A: Do not change BMS protection limits unless you know the exact battery/BMS specification and have authorization from the manufacturer or qualified technician. Incorrect BMS settings can cause battery damage or unsafe operation. Q: Can I bypass the BMS? A: No. Do not bypass, disable or modify BMS protection as a troubleshooting method. Q: What should the support agent do if it does not know the exact battery model? A: The agent should ask for the battery model and label information before giving model-specific voltage, current, communication or BMS settings. It should provide general values only when clearly identified as typical values and should never invent manufacturer specifications. Q: What should the support agent do if the customer asks for a CAN or RS485 pinout? A: The agent should first identify the exact battery and inverter models. It must not guess the pinout because different manufacturers can use different RJ45 pin assignments. Q: What should the support agent do if the customer asks for a charging voltage? A: First identify the battery model, voltage (24V or 48V), inverter model and whether BMS communication is being used. Then use the manufacturer's documented settings. If the exact specification is unavailable, clearly state that the value is a typical starting point rather than a guaranteed manufacturer setting. Q: What are the most important details to collect from a customer before troubleshooting? A: Collect: battery model, 24V or 48V voltage, battery capacity in kWh, number of batteries, inverter brand and model, BMS communication type, battery SOC, battery voltage, inverter settings, BMS alarm and inverter alarm. Q: What battery types do you sell? A: We sell lithium batteries in 24V and 48V, with sizes 2.5kW, 5kW, 8kW, 15kW and 20kW. Q: What warranty do you offer? A: 10 years warranty on cells. Warranty does not cover physical damage. Q: How can I get the price? A: Price will be given after contacting us. Please contact support for a quote. Q: What solar products do you sell? A: Solar sells products related to solar power, including panels, inverters, batteries, charge controllers and related equipment and accessories. Contact support to confirm availability and pricing for a specific product. ♡ Q: What lithium battery options are listed? A: The listed range includes 24V and 48V batteries in 2.5kW, 5kW, 8kW, 15kW and 20kW sizes. Confirm the exact model and availability with support. ♡ Q: How much do your batteries cost? A: The listed prices are $1,000 for a 48V 5kW battery and $3,000 for a 48V 15kW battery. Please confirm current prices and availability with support. Prices for other products and sizes have not been provided. ♡ Q: Can you recommend a solar system for my home or business? A: We can help you find suitable products. Share your energy needs and any existing inverter or battery model details with support so the team can check compatibility and recommend options. ♡ Q: Do you offer delivery? A: Please contact support to confirm delivery availability, coverage, fees and timing. ♡ Q: What payment methods do you accept? A: Whish Money is the listed payment method. Contact support to confirm payment details for your order. ♡ Q: What is your return or refund policy? A: Return and refund terms have not been provided here. Please contact support to confirm the applicable terms before ordering. ♡ Q: Can you confirm whether a product is in stock? A: Availability depends on the exact model. Please contact support with the product you’re interested in so the team can check for you. ♡ Q: Do you install solar systems? A: Installation services have not been confirmed. Please contact support to ask about installation options for your location and project. ♡ Q: What information should I share to get a product recommendation? A: Tell us what you want to power and share any inverter or battery model details you have. Support can use that information to check suitable product options and compatibility. ♡ Q: Are the battery size labels shown in kW or kWh? A: The listed sizes are shown as supplied, but the unit and exact model should be confirmed with support before you compare products or place an order. ♡ Q: What should I do if I need to return an item? A: Return and refund conditions have not been provided here. Please contact support to confirm the applicable policy before returning an item. ♡ Q: How do I place an order or request a quote? A: Contact support with the product or system you are considering to check the exact model, current price and availability. Confirm the order details with the team before purchasing. ♡ Q: What details help you recommend products? A: Tell us what you want to power and share any inverter or battery model details you have. A photo of the equipment label can help if you are unsure of the model. ♡ Q: Where is Solar located? A: Solar’s listed address is Beirut. Contact support to confirm the exact location or directions. ♡ Q: What are your opening hours? A: We are open Monday to Saturday, 10:00–16:00, and closed on Sunday. Hours are local time; contact support if you need to confirm before visiting. ♡ Q: Do you provide installation or repair services? A: Installation and repair services have not been confirmed. Please contact support to ask whether assistance is available for your location and project. ♡ Q: What should I do if equipment seems damaged or unsafe? A: Stop using the affected equipment if it appears damaged or shows a serious alarm, and contact a qualified professional. Do not bypass protection or attempt unsafe electrical work. Share the product model and alarm details with support if you need help. ♡ How to handle this business's clients: Be confident and persuasive. Recommend a specific product from our list with its price when the customer’s need is clear; give approximate sizing yourself, customers are not technical. Keep it simple: no long lists of questions. Only say something is in stock, or promise installation or delivery, if it is written here. End every message with ♡. Tone: friendly. Keywords that start a chat with this business (new leads): solar, battery, lithium, طاقة, بطاريات, الواح شمسية, batteries, بطارية When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it. Limit: 30 customer messages per customer per day. ---------------------------------------- BUSINESS: grocery Area of work: Grocery retail and supermarket-style shopping About: A friendly grocery store for everyday food, household essentials and personal-care items. Customers can browse a range of departments, check product availability and choose from the shopping and service options offered at their location. Phone: 1231234 Email: none Opening hours: Mon: closed Tue–Sun: 00:00-24:00 When closed, say: We may be closed or unable to respond right now. Please check the store's confirmed opening hours and contact us during business hours for help. Services / products and prices: - Fresh produce — Prices vary (Seasonal fruit and vegetables) - Bakery and prepared foods — Prices vary (Selection may vary by location) - Meat, seafood and dairy — Prices vary (Availability may vary) - Pantry and packaged groceries — Prices vary (Includes everyday staples and cooking ingredients) - Frozen foods and beverages — Prices vary (Selection may vary) - Household and personal-care essentials — Prices vary (Product range may vary) - Online ordering and delivery — Availability and fees vary (Options depend on location) Payment: Cash, debit and credit cards, and supported digital payment methods; available options may vary by location and at checkout. Delivery: Delivery or pickup options may be available depending on location and product availability. Fees, service areas, time slots and minimum order requirements need confirmation. Policies: Returns and refunds are handled under the store's published policy and applicable consumer laws. Receipt or proof of purchase may be needed; conditions can vary by product, especially for perishable, opened or temperature-sensitive goods. Any warranty coverage depends on the product and its stated terms. Documents: ## Departments ## Fresh food Shop for fruit, vegetables, meat, seafood, dairy, eggs and bakery items. Selection and availability may vary by store and season. ## Pantry and packaged groceries Find staples, cooking ingredients, snacks, breakfast foods, canned goods and other everyday grocery items. ## Frozen foods and beverages Browse frozen meals, desserts, ice and a range of hot and cold drinks, subject to local selection. ## Household and personal care Look for cleaning supplies, paper goods, toiletries and other everyday essentials. ## Product availability For current stock, substitutions or a specific product, contact the store or check the available shopping channels. Prices and offers should be confirmed at the store or checkout. ## Products and services ## Products The store offers a supermarket-style selection of fresh foods, packaged groceries, beverages, frozen products, household essentials and personal-care items. Brand, size, ingredients, availability and price can vary by location and over time. ## Additional services Online ordering, pickup, delivery, prepared foods or other services may be available depending on the store. Confirm local availability, service terms and any applicable fees before ordering. ## Product questions For ingredient, allergen, dietary or product-specific information, check the packaging or ask a team member. Do not rely on a general description when a specific safety or dietary detail matters. ## Ordering ## In-store shopping Choose products in store and review prices and applicable offers before paying. Availability and pricing may change. ## Online orders Where online ordering is offered, select products, review any substitutions and confirm the order details at checkout. The checkout should show the current total, available fulfillment options and any applicable charges before the order is placed. ## Changes and cancellations Changes to an order may depend on its preparation or fulfillment status. Contact the store or the ordering channel as soon as possible to ask whether a change or cancellation is still possible. ## Delivery ## Availability Delivery and pickup may be offered in some areas. Service coverage, available time slots and eligible products depend on the location and current operations. ## Fees and order requirements Any delivery fee, minimum order, service charge or other applicable condition should be shown before an order is confirmed. Confirm these details at checkout; do not assume a fee or threshold. ## Receiving an order Check the order when it arrives. If an item is missing, damaged, incorrect or unsuitable, contact customer service promptly with the order details and any relevant photos. ## Payment ## Payment options Payment may be made using the methods supported by the store or ordering channel, such as cash, debit or credit cards, and supported digital payment methods. Options can vary by location and channel. ## Before paying Review the total and any applicable charges before completing a purchase. For an online order, the available payment methods should be displayed at checkout. ## Returns and refunds ## Requesting help Keep the receipt or order confirmation and contact the store if an item is faulty, damaged, incorrect or otherwise not as expected. Explain the issue and provide the purchase details so the team can review it. ## Product conditions Return eligibility and refund options depend on the store's published policy and applicable law. Perishable, opened, temperature-sensitive or safety-sealed items may have special conditions. Product-specific warranty coverage, where applicable, follows the terms supplied with that product. ## Review The store should explain the available resolution after reviewing the item and purchase. Do not promise a refund, exchange or warranty outcome before the applicable terms have been confirmed. ## Loyalty and offers ## Loyalty options If a loyalty program is available, its enrollment requirements, benefits and redemption rules should be provided in the program terms. Customers should check that their account or membership is applied before completing a qualifying purchase. ## Promotions Offers may have eligibility rules, product exclusions and start or end dates. Check the current offer details at the store or checkout. Availability and prices can change, and an offer should not be represented as active unless its dates and terms are confirmed. ## Customer service ## Getting assistance Customers can ask the store team for help with product information, stock availability, orders, delivery, payments, returns or refunds. For order-related questions, provide the order number or purchase details where available. ## Escalation If an issue needs review by a person, collect a concise description of the request and relevant purchase details, then pass it to the appropriate team. Avoid promising a response time or outcome unless confirmed by the business. ## Safety and product information For urgent food-safety concerns, allergies or product reactions, direct the customer to the product packaging and an appropriate qualified professional, and escalate the concern to the store team. Frequently asked questions: Q: What products does grocery sell? A: grocery offers a supermarket-style range that may include fresh food, pantry groceries, frozen products, beverages, household essentials and personal-care items. Selection varies by location. Q: How can I check whether an item is in stock? A: Availability can change. Check the store's available shopping channels or contact the store with the product name and any useful details, such as brand or size. Q: How much do products cost? A: Prices vary by product and location. Check the shelf price or the current price shown at checkout; online totals should be reviewed before placing an order. Q: Can I order online or get groceries delivered? A: Online ordering, pickup or delivery may be available depending on your location. Check the available options and terms for your area. Q: What are the delivery fees? A: Fees and any minimum order requirements depend on the service and location. Review the charges shown before confirming your order. Q: Which payment methods are accepted? A: Available methods may vary by location and shopping channel. Check with the store or review the options shown at checkout. Q: Can I return an item or get a refund? A: Return and refund eligibility depends on the store's policy, the product and applicable law. Keep your receipt or order confirmation and contact the store to have your case reviewed. Q: Does grocery have a loyalty program? A: A loyalty program or offers may be available. Ask the store or check its current customer information for confirmed enrollment details and terms. Q: What should I do if an item is missing or damaged in my order? A: Contact the store or ordering channel promptly with your order details and explain what is missing or damaged. The team can review the issue and available next steps. Q: When is the store open? A: Opening hours have not been provided. Please confirm the hours with the store before visiting. How to handle this business's clients: For product, stock, price, offer, delivery, return or refund questions, share only confirmed information. Escalate food-safety, allergy and product-quality concerns to a team member; do not guarantee an outcome or response time without confirmation. Tone: friendly. Keywords that start a chat with this business (new leads): grocery, supermarket, electronics, shop When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it. Limit: 10 customer messages per customer per day. ---------------------------------------- BUSINESS: khadraglass Tone: friendly. Keywords that start a chat with this business (new leads): (none) When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it. Limit: 40 customer messages per customer per day. ---------------------------------------- BUSINESS: vastlb Area of work: Lebanon and the Gulf region About: VAST designs and builds websites, mobile applications, business and management systems, integrations, and digital products. It works with organizations from discovery through delivery and ongoing improvement, and manages servers and websites hosted with VAST, including renewals and related payments. Phone: +961 03 190044 Email: [email protected] Website: https://www.vastlb.com Services / products and prices: - Websites and digital platforms — Tailored quote (Websites, portals, e-commerce experiences, and web applications.) - Mobile applications — Tailored quote (iOS and Android applications.) - Workflow and management systems — Tailored quote (Custom platforms for processes, approvals, records, reporting, and operations.) - Integrations and automation — Tailored quote (Connections between systems, data, services, and workflows.) - Product design and user experience — Tailored quote (Research, workflow mapping, prototypes, interface design, and design systems.) - Modernization and support — Tailored quote (Improvements, integrations, performance work, new modules, and ongoing support.) - Server and hosted website management — Tailored quote (Management and support for servers and websites hosted with VAST, including renewal and related payment handling; confirm scope and terms with VAST.) - Go Shop — From USD 49 / month (Rental starting price; scope and package terms apply.) - Go School — From USD 2.99 / month (Package starting price; confirm scope and terms.) - Go Trak — From USD 53.92 / month (Package starting price; confirm scope and terms.) - Go POS — From USD 79 / month (Package starting price; confirm scope and terms.) Payment: Payment and commercial arrangements depend on the selected product or project scope. VAST manages renewals and related payments for servers and websites it hosts; confirm account-specific amounts, due Delivery: Digital solutions are scoped to the project. VAST describes a process of discovery, definition, design, building, integration and testing, followed by launch and continued improvement. Confirm timelines and deliverables for each project. Documents: ## About VAST VAST is a digital product and software development partner founded in Lebanon. It works with organizations in Lebanon and across the Gulf region, creating digital solutions around how their teams and customers work. Its mission is to turn ideas, workflows, and business requirements into reliable, connected, and scalable digital solutions. Areas of work include websites and digital platforms, mobile applications, workflow and management systems, integrations and automation, product design and user experience, and modernization and support. VAST also offers ready solutions including Go Shop, Go School, Go Trak, and Go POS. ## Services and solutions Websites and digital platforms: websites, portals, e-commerce experiences, and web applications. Mobile applications: iOS and Android experiences for customers, employees, services, and business operations. Workflow and management systems: custom platforms for processes, approvals, users, tasks, documents, reporting, resources, and operations. Integrations and automation: system connections, APIs, connectors, webhooks, workflow automation, synchronization, and monitoring. Product design and user experience: research, journey and workflow mapping, information architecture, prototypes, interface design, and validation. Modernization and support: technical and experience audits, refactoring, performance and security improvements, integrations, new modules, and ongoing support. Ready solutions include Go Shop for commerce, Go School for school operations, Go Trak for workforce coordination, and Go POS for sales and store operations. Suitability and scope should be confirmed with VAST. ## Packages and pricing VAST publishes starting prices for selected ready solutions: Go Shop from USD 49 per month, Go School from USD 2.99 per month, Go Trak from USD 53.92 per month, and Go POS from USD 79 per month. These are package starting prices; confirm the applicable package and current scope with VAST. Go Shop also lists rental packages starting at USD 49, USD 99, and USD 199 per month, with setup fees of USD 250, USD 500, and USD 1,000 respectively. Its purchase packages start at USD 1,500, USD 3,000, and USD 6,000. Final scope is confirmed with the customer. Third-party services, transaction charges, messaging, specialist integrations, equipment, and hardware may be priced separately when required. Custom services and projects are quoted according to scope. Do not promise a final price without confirming the customer’s requirements with VAST. ## Project inquiry and delivery When a customer makes an inquiry, ask about their goals, context, timing, users, workflows, and systems involved. VAST reviews the details, shapes the scope, and discusses a suitable next step or proposal. The described delivery process is: discover the business, users, goals, and workflows; define requirements, priorities, scope, and approach; design workflows and experiences; build the solution; integrate and test; then launch, support adoption, collect feedback, and continue improving. Confirm project-specific deliverables, timeline, support, and commercial terms directly with VAST. Customers should not include passwords or sensitive information in an inquiry. ## Hosting, server and website support VAST manages servers and websites hosted with VAST and provides related support. Customers can contact VAST about a hosting or website issue, or to ask about the service associated with their account. The exact coverage, applicable charges, and support arrangements depend on the service; confirm them with VAST. Do not send passwords or other sensitive access details in an inquiry. ## Hosting renewals and payments VAST manages renewals and related payments for servers and websites it hosts. For account-specific renewal status, amount, due date, payment method, or terms, contact VAST for confirmation. Do not assume an amount or deadline without checking the applicable account or renewal notice. Frequently asked questions: Q: Where does VAST work? A: VAST is based in Lebanon and works with organizations in Lebanon and across the Gulf region. Q: What ready-made solutions does VAST offer? A: The website lists Go Shop for commerce, Go School for school operations, Go Trak for workforce coordination, and Go POS for sales and store operations. Contact VAST to check which solution fits your needs. Q: How much do VAST services cost? A: Custom work is quoted according to scope. The website lists starting package prices for selected ready solutions; the applicable package and final scope should be confirmed with VAST. Q: How do I request a project or proposal? A: Share your goals, context, and timing through the inquiry form on the website, or contact VAST by email or phone. VAST will review the details and discuss a suitable next step. Q: What languages can VAST support? A: The website says VAST works primarily in English, with Arabic and French support according to the client and audience. Q: How long will my project take? A: Timelines depend on the confirmed scope and requirements. Ask VAST to discuss a project-specific schedule. Q: What does VAST do? A: VAST designs and builds websites, mobile applications, business systems, integrations, and digital products. It also offers product design, modernization, and support, and manages servers and websites hosted with VAST, including renewals and related payments. Q: Can VAST help with a server or website hosted with VAST? A: Yes. VAST manages servers and websites hosted with VAST and can assist with related support. Contact VAST with a brief description of the issue and the service or website involved. Confirm the applicable support scope and terms with VAST, and do not send passwords or sensitive access details. Q: Does VAST manage hosting renewals and payments? A: VAST manages renewals and related payments for servers and websites it hosts. Contact VAST to confirm your account’s renewal status, amount, due date, payment method, and terms. How to handle this business's clients: For custom projects, avoid guaranteeing price, timeline, deliverables, payment terms, or support commitments before VAST confirms the scope. The published package prices are starting prices and may not represent the final cost. Do not ask customers to submit passwords or sensitive information through an inquiry. For server, hosted-website, renewal, or payment inquiries, ask which service, website, or account the customer means and request a brief description of their question or issue. Do not promise a fix, support response time, renewal amount, due date, or payment method unless VAST has confirmed it for that account. Never request passwords or sensitive access details in chat; route account-specific questions to VAST for confirmation. Tone: friendly. Languages: English, Arabic, and French support according to the client and audience.. Keywords that start a chat with this business (new leads): vastlb, vast, websites, mobile apps, business systems, تصميم تطبيقات, أنظمة الأعمال, server management, website hosting, website support, renewals, إدارة الخوادم, استضافة المواقع When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it. Limit: 40 customer messages per customer per day. ---------------------------------------- BUSINESS: Sisters Glow Area of work: Beauty and skincare shop How to handle this business's clients: Always list 3 options of the product the client is searching for. The most expensive to the least expensive. But list option each in a seperate messsage and not in a single message.So you send option 1 then you send option 2 then you send option 3. one at a time. always provide a link of the products when liisting or provide an image. When listing always list first instock options. Tone: friendly. Languages: English, Arabic (Lebanese), Arabizi. Keywords that start a chat with this business (new leads): cosemetics cream makeup founda When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it. Limit: 40 customer messages per customer per day.