VAST HELPDESK — documentation

Vast Helpdesk is a help desk run by typed terminal commands. It manages Business, cPanel, Email, Go Meter, Nextcloud, Shop and Web chat for a company and its clients.
To run commands, send them as terminal lines, one per line, each starting with "$ " (or inside a ``` code block). Example:
$ list businesses
$ add business Solar Co
Replace the example values with the real ones (names, emails, folders). Several steps: one line each, in the order they should run.
Several steps are run ONE AT A TIME: the help desk runs the first, sends you its result ("Done so far: 1. $ find folder TestMe → No folder named like TestMe"), and asks for the next. Reply with the next command only, or "done" when it is finished (optionally "reply: <a short message for the person who asked>"). So you can decide from each result, e.g. create a folder only if it was not found.
If you are only given the name of a docs section and do not have these commands, reply "send docs" and the commands are sent to you.
Only the commands in these pages exist. Everything else in a reply is ignored by the help desk. If you are not sure, give the most likely command.
Every command is checked by the help desk before it runs (who is asking, what they own, limits, confirmations), so suggesting a command is always safe.
Commands that create something (a folder, a user) reuse it when it already exists, so "create it if it is missing" is simply the create command: no need to search or check first.
Names do not have to be exact: clients, staff, chats, groups, businesses and mailboxes are found by part of the name, a small typo, a phone number written any way, or an earlier name. When several fit, the person is asked which one (a numbered list).
Before something changes, the person answers yes (do it), no (not what I meant: the help desk asks again) or cancel (stop).

Everything in one file: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/all.txt   (JSON: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/commands.json)
Explained (long) version: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/explained/all.txt

Sections:
- Console: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/console.txt
- Tickets: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/tickets.txt
- What clients can ask: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/clients.txt
- Custom commands: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/custom.txt
- Businesses: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/businesses.txt
- Business: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/business.txt
- cPanel: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/cpanel.txt
- Email: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/email.txt
- Go Meter: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/gometer.txt
- Nextcloud: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/nextcloud.txt
- Shop: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/shop.txt
- Web chat: https://ai2.vastlb.net/docs/28d7214129921e77048fbf82/webchat.txt

============================================================
VAST HELPDESK — Console commands
Managing the help desk itself: clients, chats, tickets, rules, plugins and settings. Staff only.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

$ what happened today
  Recent activity. Reads only.
  Details: person or people (optional). Also: "what did Hadi do".
$ list admins
  List admins. Reads only.
$ list clients
  List clients. Reads only.
  Details: name or number to find (optional). Also: "how many clients do i have", "i need to know how many clients i have".
$ pending
  What is waiting for confirmation. Reads only. Also: "list pending".
$ undo
  Undo my last action. Changes something. Also: "undo that".
$ status
  Status of the assistant. Reads only. Also: "are you online".
$ which model is with me
  Which brains (AI) are in use, their models and today's cost. Reads only. Also: "which brain", "show brains".
$ pause
  Pause the assistant. Changes something.
$ resume
  Resume the assistant. Changes something.
$ list rules
  Show global rules. Reads only.
$ add rule: never share /Legal after 10pm
  Add a global rule. Changes something. Form: add rule: <text>
  Details: text. Also: "add global rule nobody can share /Finance".
$ remove rule 4
  Remove a global rule. Changes something. Form: remove rule <number>
  Details: number.
$ add client Acme
  Add a client. Changes something. Form: add client <client name>
  Details: client name. Also: "register new client "Acme Ltd"".
$ remove client Acme
  Remove a client. Changes something. Form: remove client <client name>
  Details: client name.
$ duplicate clients
  List clients that share a phone number or email. Reads only. Also: "which clients share a number".
$ merge client Rami web visitor into Rami Khoury
  Merge one client into another (numbers, emails, chats, tickets). Changes something. Form: merge client <client name> into <text>
  Details: client name, text.
$ show rules for Acme
  Show one client's rules. Reads only. Form: show rules for <client name>
  Details: client name. Also: "show client Acme".
$ show notes of client Acme
  Show a client's private notes. Reads only. Form: show notes of client <client name>
  Details: client name. Also: "list current private notes for Acme".
$ note for client Acme: be very polite, he is an old customer
  Set private notes for a client (they guide the AI). Changes something. Form: note for client Acme: <text>
  Details: client name, text.
$ clear notes for Acme
  Clear a client's private notes. Changes something. Form: clear notes for <client name>
  Details: client name.
$ staff only on for Acme
  Switch an enforced rule for a client. Changes something. Form: <staff only, no ai or approve every change> <on or off> for <client name>
  Details: client name, staff only, no ai or approve every change, on or off. Also: "turn off no ai for client Acme", "approve every change on for Acme".
$ add number +96171123456 to client Acme
  Link a chat, a group or a number to a client. Changes something. Form: add number <chat name or phone number> to client <client name>
  Details: chat name or phone number, client name. Also: "add group "Acme support" to client Acme", "add requester +96171123456 to client Acme".
$ make group "nextcloud ai" an admin group
  Make a chat an admin chat. Changes something. Form: make group "<chat name or phone number>" an admin group
  Details: chat name or phone number. Also: "add +96170111222 to admins".
$ remove group "Acme support"
  Stop listening to a chat. Changes something. Form: remove group "<chat name or phone number>"
  Details: chat name or phone number. Also: "stop listening to number +96171123456", "stop listening to +96171123456".
$ never listen to all current chats
  Never listen to all the chats that exist now (not admin or client chats). Changes something. Also: "make all current chats never listen", "ignore all existing chats".
$ never listen to +96171123456
  Never listen to a chat (even with a business keyword). Changes something. Form: never listen to <chat name or phone number>
  Details: chat name or phone number. Also: "never listen to group "Family"", "always ignore number +96171123456".
$ listen again to +96171123456
  Listen again to a chat set to never listen. Changes something. Form: listen again to <chat name or phone number>
  Details: chat name or phone number. Also: "stop ignoring group "Family"".
$ list never listen chats
  Chats set to never listen. Changes something. Also: "show ignored chats".
$ add admin +96170111222
  Add an admin person. Changes something. Form: add admin <chat name or phone number>
  Details: chat name or phone number.
$ remove admin +96170111222
  Remove an admin person. Changes something. Form: remove admin <chat name or phone number>
  Details: chat name or phone number.
$ client Acme owns domain acme.com
  Say what a client owns. Changes something. Form: client <client name> owns <what the client owns (e.g. a domain or a folder)> <the domain, folder or account>
  Details: client name, what the client owns (e.g. a domain or a folder), the domain, folder or account. Also: "give Acme folder /Clients/Acme", "client Acme owns cpanel account Main".
$ remove domain old.com from Acme
  Remove something a client owns. Changes something. Form: remove <what the client owns (e.g. a domain or a folder)> <the domain, folder or account> from <client name>
  Details: what the client owns (e.g. a domain or a folder), the domain, folder or account, client name.
$ allow Acme to create mailboxes
  Allow a client to do something. Changes something. Form: allow <client name> to <command name>
  Details: client name, command name. Also: "allow Acme to add dns records".
$ stop Acme from adding dns records
  Stop a client from doing something. Changes something. Form: stop <client name> from <command name>
  Details: client name, command name.
$ allow client Acme to send files
  Let a client send files (photos, voice notes, documents) or not. Changes something. Form: allow client <client name> to send files
  Details: client name, on or off (optional). Also: "stop Acme from sending files", "files off for client Acme".
$ test file on whatsapp
  Test sending files (a photo and a PDF) over a channel: WhatsApp, Telegram or a mailbox. Changes something. Form: test file on <channel (as Files → Test lists it)>
  Details: channel (as Files → Test lists it), to (time) (optional). Also: "test files on telegram to Hadi", "test file on email sales".
$ send a message to Yahya: your order is ready
  Send a message to a chat, a client, or many (all clients, the clients of a business, all chats, chats not listening, one channel). Changes something. Form: send a message to Yahya: <text>
  Details: user or group, text. Also: "send to all clients: we are closed tomorrow", "send to solar clients: new battery prices next week".
$ broadcast status
  Broadcasts: sent, waiting, paused. Reads only. Also: "list broadcasts".
$ cancel broadcast
  Cancel a broadcast (what was sent stays sent). Changes something.
  Details: value (optional). Also: "stop broadcast A1B2C3".
$ resume broadcast
  Resume a paused broadcast. Changes something.
  Details: value (optional).
$ setting client messages per minute
  Show one setting (or all of them, with their names). Reads only. Form: setting <name>
  Details: name (optional). Also: "what is the setting time zone", "list all settings".
$ set setting client messages per minute to 10
  Change one setting (any core setting, by its name). Changes something. Form: set setting <name> to <value>
  Details: name, value. Also: "set setting time zone to Asia/Beirut", "turn off setting chat logs".
$ verification status
  Verification codes: settings, codes waiting, numbers locked after wrong codes. Reads only. Also: "locked codes".
$ unlock verification +96171123456
  Unlock a number or email locked after too many wrong verification codes. Changes something. Form: unlock verification <value>
  Details: value. Also: "unlock codes for sara@example.com", "unlock verification all".
$ files log
  The files log (received, refused, sent, failed…). Reads only.
  Details: name or number to find (optional). Also: "files log failed".
$ set tickets for Acme to 3 per week
  Set weekly tickets. Changes something. Form: set tickets for <client name> to <number> per week
  Details: client name, number.
$ set max mailboxes for Acme to 5
  Set max mailboxes. Changes something. Form: set max mailboxes for <client name> to <number>
  Details: client name, number.
$ set mailbox size for Acme to 1024 MB
  Set max mailbox size (MB). Changes something. Form: set mailbox size for <client name> to <number> MB
  Details: client name, number.
$ set support hours for Acme 8-20
  Set support hours. Changes something. Form: set support hours for <client name> 8-20
  Details: client name, from (time), to (time). Also: "set hours for Acme 08:00 to 18:00".
$ nextcloud commands
  Show a command guide (a service, console or custom). Reads only. Form: <a service name, console or custom> commands
  Details: a service name, console or custom. Also: "send me nextcloud api", "list nextcloud commands".
$ docs
  Vast Helpdesk docs link (to give an AI). Changes something. Also: "send me the docs", "vast helpdesk docs".
$ list chats
  List chats (number them to assign). Reads only.
  Details: name or number to find (optional). Also: "list new chats", "chats".
$ assign chat 3 to client Acme
  Assign a listed chat to a client. Changes something. Form: assign chat <number> to client <client name>
  Details: number, client name. Also: "chat 3 to Acme".
$ make chat 5 admin
  Make a listed chat an admin chat. Changes something. Form: make chat <number> admin
  Details: number. Also: "chat 5 admin".
$ unassign chat 4
  Stop listening to a listed chat. Changes something. Form: unassign chat <number>
  Details: number. Also: "ignore chat 4".
$ rename client 96176316570 to Nour Store
  Rename a client. Changes something. Form: rename client <client name> to <text>
  Details: client name, text. Also: "rename Acme to Acme Ltd".
$ plugins
  List plugins. Reads only. Also: "list plugins".
$ turn on plugin telegram
  Turn a plugin on or off. Changes something. Form: turn <on or off> plugin <word>
  Details: on or off, word. Also: "plugin telegram off".
$ test plugin metaai
  Test a plugin. Reads only. Form: test plugin <word>
  Details: word. Also: "test cpanel".
$ restart
  Restart the router. Changes something. Also: "restart the router".
$ resume sending
  Resume sending after the ban guard stopped. Changes something.
$ set console word j2d8
  Set the console word. Changes something. Form: set console word <word>
  Details: word. Also: "console word off".
$ meta replies off
  Let the AI answer in its own words (on/off). Changes something. Form: meta replies <on or off>
  Details: on or off. Also: "turn on free replies".
$ set support hours 8-20
  Set the general support hours. Changes something.
  Details: from (time), to (time). Also: "set our support hours to 09:00 to 17:00".
$ give owner permissions to Hadi
  Give owner permissions (including the shell) to a staff member or a group. Changes something. Form: give owner permissions to <person or people>
  Details: person or people. Also: "grant owner rights to group Ops", "make Hadi an owner".
$ remove owner permissions from Hadi
  Take owner permissions away from a staff member or a group. Changes something. Form: remove owner permissions from <person or people>
  Details: person or people. Also: "take owner rights from group Ops".
$ set terminal word shell
  Set (or clear) the Terminal mode word. Changes something. Form: set terminal word <word>
  Details: word. Also: "terminal word off".
$ self test
  Run the live self-test. Changes something.
  Details: text (optional). Also: "run the selftest", "selftest quick".
$ find group gova ops
  Look for a group in WhatsApp (where it is known, and why it may be missing). Changes something. Form: find group <text>
  Details: text. Also: "look for group Sales team".
$ add staff Hadi +96170111222
  Add a staff member (name, number, what they may do). Changes something. Form: add staff <name> <chat name or phone number>
  Details: name, chat name or phone number, what they may do (optional). Also: "add staff Sara Haddad +96170333444 can manage email, nextcloud", "add Omar +96170555666 as staff".
$ daily report
  The daily report so far (what happened, AI use and credit left). Reads only. Also: "today's report", "send the daily report now".
$ set daily report time to 21:00
  Daily report: its time, on or off, AI or plain numbers. Changes something. Form: set daily report time to <time (HH:MM)>
  Details: time (HH:MM) (optional), on or off (optional). Also: "daily report at 8:30", "daily report off".
$ tidy up on
  Tidy up finished requests: delete their questions and yes/no answers. Changes something. Form: tidy up <on, off, console, staff or all>
  Details: on, off, console, staff or all. Also: "tidy up console", "tidy up off".
$ settings
  Show the settings (tidy, quiet time, limits, new chats, report, console word…). Reads only. Also: "show settings", "is tidy on?".
$ new chats off
  Answer new chats (new leads) on or off: everyone already listed still works. Changes something. Form: new chats <on or off>
  Details: on or off (optional). Also: "new chats on", "stop answering new chats".
$ set quiet time 5
  Set how long the router stays quiet after a manual reply. Changes something. Form: set quiet time <number>
  Details: number. Also: "quiet time 10 minutes".
$ remove requester +96171123456 from client Acme
  Remove a requester from a client. Changes something. Form: remove requester <chat name or phone number> from client <client name>
  Details: chat name or phone number, client name.
$ set language of Acme to arabic
  Set the language a client is answered in. Changes something. Form: set language of <client name> to <word>
  Details: client name, word. Also: "answer Acme in english", "set language of Acme to auto".
$ pause client Acme
  Pause a client (the router stops answering them). Changes something. Form: pause client <client name>
  Details: client name. Also: "stop answering Acme".
$ clients without chats
  Clients that have no chat linked. Reads only.
$ list whatsapp groups
  List the groups on WhatsApp/Telegram (all, admin, client, not listened to). Reads only. Form: list <filter> groups
  Details: filter (optional). Also: "list admin groups", "list client groups".
$ continue chat +96171123456
  Continue a chat: reset its limits and answer what was held. Changes something. Form: continue chat <chat name or phone number>
  Details: chat name or phone number. Also: "reset chat "Yahya Sharafeddine"".
$ show group "nextcloud ai"
  Show the settings of a group or chat. Reads only. Form: show group "<chat name or phone number>"
  Details: chat name or phone number. Also: "settings of chat +96171123456".
$ limit group "nextcloud ai" to nextcloud
  Choose what an admin group may manage. Changes something. Form: limit group "<chat name or phone number>" to <text>
  Details: chat name or phone number, text. Also: "let group "Ops" manage everything".
$ trigger word off for group "Acme support"
  Need the trigger word in a group (on/off). Changes something. Form: trigger word <on or off> for group "<chat name or phone number>"
  Details: chat name or phone number, on or off. Also: "group "Ops" trigger on".
$ show staff Hadi
  Show a staff member (permissions, alerts, tickets). Reads only. Form: show staff <person or people>
  Details: person or people. Also: "what can Hadi do".
$ alerts on for Hadi
  Private alerts for a staff member (on/off). Changes something. Form: alerts <on or off> for <person or people>
  Details: person or people, on or off. Also: "turn off alerts for Hadi".
$ rename staff Hadi to Hadi Nasser
  Rename a staff member. Changes something. Form: rename staff <person or people> to <text>
  Details: person or people, text.
$ let Hadi manage nextcloud and tickets
  Choose what a staff member may do. Changes something. Form: let <person or people> manage <text>
  Details: person or people, text. Also: "let Hadi do everything".
$ switch off staff Hadi
  Switch a staff member on or off. Changes something. Form: switch <on or off> staff <person or people>
  Details: person or people, on or off. Also: "turn on staff Hadi".
$ terminal steps off
  Terminal: show each step, or only the result. Changes something. Form: terminal steps <on or off>
  Details: on or off. Also: "terminal steps on".
$ resume client mahmoud
  Answer a client again now (end the pause after a manual reply). Changes something. Form: resume client <client name>
  Details: client name. Also: "answer mahmoud again".
$ meta docs name
  What the AI gets with each question: the commands, or only the docs name. Changes something. Form: meta docs <mode>
  Details: mode. Also: "meta docs full".
$ chat 3 docs name
  What the AI gets for one chat (full, name or default). Changes something. Form: chat <number> docs <mode>
  Details: number, mode. Also: "chat 3 meta docs full", "chat 3 docs default".
$ docs indexing on
  Let search engines index the docs (on/off). Changes something. Form: docs indexing <on or off>
  Details: on or off. Also: "turn off docs crawlers".
$ plugin chatgpt settings
  Show the settings of a plugin. Reads only. Form: plugin <word> settings
  Details: word. Also: "settings of the cpanel plugin".
$ set plugin chatgpt model to gpt-6.1-sol
  Change one setting of a plugin (a brain's model or mode, a budget…). Changes something. Form: set plugin <word> <setting> to <value>
  Details: word, setting, value. Also: "set plugin chatgpt prompt mode to simple", "set plugin claude daily budget to 5".
$ logs
  Show the router log (last lines). Changes something.
  Details: text (optional). Also: "show logs for mahmoud", "logs whatsapp".
$ teach meta
  Send the Vast Helpdesk docs to the brains that keep a chat. Changes something. Also: "teach the brain", "send the docs to the ai".
$ set trigger words meta, ميتا
  Set the group trigger words. Changes something. Form: set trigger words <text>
  Details: text.
$ undo the last rule change
  Undo the last rule change. Changes something. Also: "rollback rules".
$ rules history
  Rule change history. Reads only.
$ list commands
  List playbook commands. Reads only.
$ disable command delete mailbox
  Switch a playbook command on/off. Changes something. Form: <enable or disable> command <command name>
  Details: enable or disable, command name. Also: "enable command dns records".
$ forget phrase "show me the shop list"
  Forget wording the help desk learned for a command. Changes something. Form: forget phrase "<phrase>"
  Details: phrase. Also: "unlearn wording "show me the people"".
$ add phrase "my mail is dead" to command email not working
  Teach a command a new phrase. Changes something. Form: add phrase "<phrase>" to command <command name>
  Details: phrase, command name.

============================================================
VAST HELPDESK — Tickets commands
How requests that need a person are handled. A ticket is opened when the assistant cannot answer, an action fails, the client asks for a person, or a client says it is not solved. LIFE CYCLE: new (nobody has it yet) -> active (assigned, being worked on) -> pending (waiting for the client) or hold (waiting for something else) -> closed. A client who writes again brings a pending ticket back to active. PRIORITY: urgent, high, normal or low, set from the words (smoke, down, cannot log in...) and by the brain, or by staff. Each has a time for the next reply and a time to resolve (Settings -> Tickets); late tickets are reminded to whoever has them, then to the dispatchers, then to the owner. WHO GETS IT: per business (and for IT requests in Settings): automatic = the available person with the least open tickets; alert all = the first to take it owns it; a dispatcher decides. Staff who are away are skipped. A person who sends a ticket back (return) hands it to a dispatcher, who gives it to someone else: it is never reassigned automatically. Staff reply to the help desk with the ticket number; the client is told when it is assigned, put on hold, and closed, and can ask for the status of the ticket at any time. A ticket waiting for the client closes by itself after a few days; a client who writes again within a week of a closed ticket gets a follow-up linked to it, given to the same person.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

Common tasks:
- A ticket arrives: the person who has it gets the client, the request, the brain's summary and what to do first. Take it if nobody has it:
  take A7F3
- Answer the client (they receive it in their chat; the help desk stays quiet there, and whatever the client writes back is shown to you):
  reply to A7F3: Can you send a photo of the display?
- Finished: say what you did. The client is told it is closed, and is offered your note if they have heard nothing else:
  A7F3 closed: replaced the fuse, tested for an hour
- Waiting for something (a part, a supplier): put it on hold, optionally with a date to be reminded. The client is told:
  A7F3 on hold for 2 days: waiting for the spare part
  resume A7F3
- Not yours: send it back. It goes to a dispatcher with your reason, who assigns it to someone else:
  return A7F3: this is a billing question
- Dispatcher: give a ticket to a person, or to whoever has the least open tickets:
  assign A7F3 to Hadi
  assign A7F3 auto
  ticket queue
- Change how urgent it is, leave a note for colleagues (the client never sees it), look at a ticket, or reopen a closed one:
  priority of A7F3 urgent
  note on A7F3: the client is a repeat customer
  ticket A7F3
  reopen A7F3
- Let the brain draft the answer from the ticket and the business documents. Nothing is sent until you say yes:
  suggest a reply for A7F3
- See your own tickets, and tell the help desk when you are not available (tickets are then not given to you automatically):
  my tickets
  I'm away
  I'm back

All commands:
$ tickets this week
  Tickets this week. Reads only.
  Details: client name (optional). Also: "tickets for Acme".
$ reply to A7F3: we fixed it, please try again
  Reply to a client ticket. Changes something. Form: reply to A7F3: <text>
  Details: ticket code, text.
$ take A7F3
  Take a ticket (you will handle it). Changes something. Form: take <ticket code>
  Details: ticket code. Also: "i'll handle A7F3".
$ close ticket A7F3
  Close a ticket (with what you did). Changes something. Form: close ticket <ticket code>
  Details: ticket code, text (optional). Also: "A7F3 closed: replaced the fuse, client informed", "A7F3 solved".
$ A7F3 on hold: waiting for the spare part
  Put a ticket on hold (waiting for something). Changes something. Form: <ticket code> on hold: <text>
  Details: ticket code, until (a date or a time) (optional), text (optional). Also: "hold A7F3 for 2 days: client is travelling", "hold ticket A7F3 until friday".
$ resume A7F3
  Resume a ticket that was on hold. Changes something. Form: resume <ticket code>
  Details: ticket code. Also: "A7F3 is back".
$ return A7F3: this is a billing question
  Send a ticket back to the admin to give to someone else. Changes something. Form: return A7F3: <text>
  Details: ticket code, text (optional). Also: "A7F3 back to admin: not my area", "A7F3 is not mine".
$ assign A7F3 to Hadi
  Assign a ticket to a staff member (dispatchers). Changes something. Form: assign <ticket code> to <person or people>
  Details: ticket code, person or people (optional). Also: "assign A7F3 auto", "reassign A7F3 to Sara".
$ priority of A7F3 urgent
  Set the priority of a ticket. Changes something. Form: priority of <ticket code> <priority (urgent, high, normal or low)>
  Details: ticket code, priority (urgent, high, normal or low). Also: "A7F3 high".
$ reopen A7F3
  Reopen a closed ticket. Changes something. Form: reopen <ticket code>
  Details: ticket code.
$ note on A7F3: the client is the CEO
  Add an internal note to a ticket. Changes something. Form: note on A7F3: <text>
  Details: ticket code, text. Also: "add a note on ticket A7F3: called twice, no answer".
$ ticket A7F3
  Show a ticket: the client, the request, the summary and the history. Changes something. Form: ticket <ticket code>
  Details: ticket code. Also: "show ticket A7F3".
$ list tickets
  List tickets (open, new, overdue, on hold, waiting, closed today; of a client, a business or a staff member). Reads only.
  Details: which ones (optional), filter (optional). Also: "list tickets of Acme", "overdue tickets".
$ find ticket about printer
  Find tickets about something. Reads only. Form: find ticket about <text>
  Details: text. Also: "search tickets for invoice".
$ open a ticket for Acme: the printer on the 2nd floor is broken
  Open a ticket for a client yourself. Changes something. Form: open a ticket for Acme: <text>
  Details: client name, text.
$ rename ticket A7F3: printer on the 2nd floor
  Change the subject of a ticket. Changes something. Form: rename ticket A7F3: <text>
  Details: ticket code, text.
$ close all tickets
  Close several tickets at once (all, or of a client, on hold, older than N days…). Changes something.
  Details: which ones (optional), filter (optional). Also: "close all tickets of Acme", "close all tickets on hold".
$ reopen the tickets I just closed
  Reopen the tickets I just closed at once. Changes something. Also: "undo the bulk close".
$ my tickets
  List my open tickets. Changes something.
$ ticket queue
  List the tickets waiting to be assigned. Changes something. Also: "unassigned tickets".
$ suggest a reply for A7F3
  Ask the brain to draft a reply to the client (you confirm before it is sent). Changes something. Form: suggest a reply for <ticket code>
  Details: ticket code. Also: "draft reply to A7F3".
$ away
  Mark myself as away (no automatic tickets). Changes something. Also: "I'm off duty".
$ I'm back
  Mark myself as available again. Changes something. Also: "available".
$ mark Hadi away
  Mark a staff member away (no automatic tickets). Changes something. Form: mark <person or people> away
  Details: person or people. Also: "set Sara as away".
$ mark Hadi back
  Mark a staff member available again. Changes something. Form: mark <person or people> back
  Details: person or people. Also: "set Sara as available".
$ give Acme 2 more tickets this week
  Give a client extra tickets. Changes something. Form: give <client name> <number> more tickets this week
  Details: client name, number.
$ make Hadi a dispatcher
  Make a staff member a dispatcher (or not). Changes something. Form: make <person or people> a dispatcher
  Details: person or people, on or off (optional). Also: "dispatcher Hadi off", "Hadi is not a dispatcher".
$ ticket settings
  Show the ticket settings (who gets tickets, due times, auto-close). Reads only. Also: "due times".
$ set ticket dispatch to auto
  Set who gets IT tickets (claim, auto or admin). Changes something. Form: set ticket dispatch to <mode>
  Details: mode. Also: "set dispatch to claim".
$ set urgent reply time to 10 minutes
  Set a due time for a priority (next reply or resolution). Changes something. Form: set <priority (urgent, high, normal or low)> <next reply or resolution> time to <number> <minutes, hours or days>
  Details: priority (urgent, high, normal or low), next reply or resolution, number, minutes, hours or days (optional). Also: "set low resolve time to 3 days".
$ auto close after 3 days
  Close tickets waiting for the client after some days (0 = never). Changes something. Form: auto close after <number> days
  Details: number. Also: "set auto-close to 0 days".
$ set follow-up window to 10 days
  Set the follow-up window (days). Changes something. Form: set follow-up window to <number> days
  Details: number.
$ turn off ai triage
  Turn AI triage of new tickets on or off. Changes something. Form: turn <on or off> ai triage
  Details: on or off. Also: "ai triage on".

============================================================
VAST HELPDESK — What clients can ask commands
Commands a client may use (each client has their own allowed list).

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

$ Hello
  Greeting. Reads only. Also: "good morning".
$ thanks
  Thanks. Reads only. Also: "thank you", "Thanks All good".
$ help
  Menu / what can you do. Reads only. Also: "what can you do".
$ how many tickets do I have left
  How many tickets are left. Reads only. Also: "my tickets".
$ opening hours
  Opening hours. Reads only. Also: "when are you available".
$ I want to talk to a human
  Talk to a person. Changes something. Also: "staff".
$ status of my request
  Status of my request. Reads only. Also: "any update".
$ english please
  Reply in English. Changes something.
$ arabic please
  Reply in Arabic. Changes something. Also: "can we speak arabic".
$ my email is not working
  My email is not working (check it). Reads only.
  Details: email address (optional), domain (optional). Also: "I can't log in to my email info@acme.com", "not receiving emails".
$ reset password of info@acme.com
  Reset an email password. Changes something. Form: reset password of <email address>
  Details: email address (optional). Also: "change my email password", "I forgot my email password".
$ send password
  Send me the password (private chat). Changes something. Also: "send me the password".
$ create email info@acme.com
  Create an email account. Changes something. Form: create email <email address>
  Details: email address (optional). Also: "I need a new email", "add mailbox sales@acme.com".
$ create subdomain app.acme.com
  Create a subdomain. Changes something. Form: create subdomain <full subdomain>
  Details: full subdomain (optional). Also: "I need a new subdomain".
$ show my dns records
  Show DNS records. Reads only.
  Details: domain (optional). Also: "list dns for acme.com".
$ list my domains
  List my domains. Reads only. Also: "which domains do I have".
$ list my mailboxes
  List my email accounts. Reads only.
  Details: domain (optional). Also: "show emails for acme.com".
$ disk usage
  Disk / hosting usage. Reads only. Also: "how much space am I using".
$ add dns acme.com www A 203.0.113.10
  Add a DNS record. Changes something. Form: add dns <domain> <name> <record type> <value>
  Details: domain, name, record type, value. Also: "add a CNAME record for shop on acme.com pointing to shops.example.net".
$ reset my nextcloud password
  Reset my Nextcloud password. Changes something.
$ nextcloud space
  How much Nextcloud space do I have. Reads only.
$ list folders
  List folders (and their subfolders). Reads only.
  Details: folder (optional). Also: "list folders in /Clients", "show subfolders of /Clients/Acme".
$ list all files
  List all files in every folder and subfolder. Reads only.
  Details: folder (optional), folder (optional). Also: "list all files found on nextcloud", "list all files in /CompanyFiles".
$ list files
  List files in a folder (with sizes). Reads only.
  Details: folder (optional), folder (optional). Also: "list files in /Clients/Acme", "what files are in /Docs".

============================================================
VAST HELPDESK — Custom commands commands
Commands made by the owner in the panel.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

(none yet)

============================================================
VAST HELPDESK — Businesses
What the help desk knows about each business it supports: profile, documents, FAQ and the notes on handling clients. Clients linked to a business are answered from this; when it cannot answer, or they ask for a person, a ticket is opened and sent to the staff assigned to the business. Public like the rest of these docs: anyone with this link can read them (the profile, documents, FAQ and handling notes); staff phone numbers are not included. Search engines index them only if docs indexing is on.

BUSINESS: solar
Area of work: Solar power systems and lithium batteries
About: Solar supplies solar power and energy-storage products, including lithium batteries in 24V and 48V configurations, solar panels, inverters, charge controllers, mounting equipment, cables, protection devices and related accessories. Product models, specifications, availability and pricing vary; contact support to confirm details and get recommendations.
Phone: 70123123
Address: beirut
Opening hours:
Mon–Sat: 10:00-16:00
Sun: closed
Sunday is off. For information, please contact support.
When closed, say: We are currently closed. Please leave your question and our team will reply.
Services / products and prices:
- 48V 5kW lithium battery — $1,000 (Listed price; confirm current price, model and availability)
- 48V 15kW lithium battery — $3,000 (Listed price; confirm current price, model and availability)
- Lithium batteries, 24V and 48V; listed size labels include 2.5kW, 5kW, 8kW, 15kW — Contact support for price (Confirm exact model, specifications, units and availability)
- Solar panels, inverters, charge controllers, mounting equipment, cables, protect — Contact support for price (Confirm product specifications and availability)
Payment: Whish Money
Delivery: Delivery availability, coverage, fees and timing have not been provided. Contact support to confirm before ordering.
Policies: Battery cells have a listed 10-year warranty. Physical damage is not covered. Warranty terms for other products and return or refund conditions have not been provided; contact support to confirm applicable terms before purchase.
Documents:
## Warranty
10 years warranty on cells. Warranty does not cover physical damage.

## Product Range
Solar supplies products for solar power systems and energy storage. Product categories include:
- Lithium batteries in 24V and 48V configurations. The listed size labels are 2.5kW, 5kW, 8kW, 15kW and 20kW; ask support to confirm the exact model and units.
- Solar panels, inverters and charge controllers.
- Mounting equipment, cables, electrical protection devices and related accessories.

The right products depend on the system design and compatibility requirements. Product availability and specifications can vary; confirm the exact model with support before ordering.

## Pricing
The supplied listed prices are $1,000 for a 48V 5kW lithium battery and $3,000 for a 48V 15kW lithium battery. Confirm current prices and availability with support before ordering. Prices for other products and battery models have not been provided. Do not estimate or invent prices; ask support for a quote.

## Solar System Basics
A solar power system may include panels, an inverter, a compatible battery, a charge controller where required, mounting hardware and electrical protection. The right combination depends on energy use, installation conditions and equipment compatibility. Battery voltage must match the inverter’s supported battery voltage, and power and energy ratings are different measurements. Check the exact product manuals and have electrical work performed by a qualified professional. Do not give model-specific settings or safety-critical instructions without the relevant manufacturer information.

Lebanon is 220 V. Then a rule of thumb: monthly kWh ÷ 30 = daily use. Then which battery fits which daily use (e.g. up to 4 kWh → 5 kWh battery, 4–7 → 8 kWh, above that → 15 kWh), and typical fridge and washing-machine use. With that, it answers “150 kWh a month → 5 kWh battery, $1,000” directly instead of searching the internet.

## Payments and Delivery
Whish Money is the payment method listed by the business. Contact support to confirm payment details for an order. Delivery availability, service area, fees and estimated timing have not been provided; confirm these details with support before placing an order. Do not promise delivery or quote a fee or date without confirmation.

## Warranty and Returns
The supplied warranty information states that battery cells have a 10-year warranty and physical damage is not covered. The full warranty terms, exclusions and claim process have not been provided. Warranty terms for other products, along with return and refund conditions, are also unconfirmed. Customers should contact support to verify the applicable terms before purchase or before making a warranty claim.

## Opening Hours
Monday to Saturday: 10:00–16:00. Sunday: closed. For information, customers can contact support. Outside opening hours, invite customers to leave their question for the team to answer.

## Choosing Solar Products
The right products depend on what you want to power, how much energy you use, your installation conditions and compatibility between components. Panels generate electricity; an inverter converts power for compatible loads; a battery stores energy; and a charge controller manages panel-to-battery charging where required. Not every system uses the same components or configuration.

When comparing products, check the exact model labels, rated power and energy, supported battery voltage, operating limits and manufacturer compatibility guidance. Power and stored energy are different measurements. The battery size labels supplied by Solar are shown as provided; confirm their units and exact model with support before comparing or ordering. These are general selection points, not a product-specific recommendation.

## Requesting a Quote
Contact support with the product or system you are considering to ask about the exact model, current price and availability. For a more useful product discussion, share what you want to power and any existing inverter or battery model details you have. If you do not know the technical details, send a photo of the equipment label if available. Support can check product information and compatibility questions; confirm all quoted details before placing an order.

## Installation and Service
Solar’s installation, repair and maintenance services have not been confirmed. Contact support to ask whether assistance is available for your location and project. Product selection and installation should follow the equipment manufacturers’ instructions and applicable requirements. Electrical work should be handled by a qualified professional. Do not rely on general product information as a substitute for model-specific instructions.

## Product Care and Safety
Use and maintain products according to the exact manufacturer manuals and safety labels. Before connecting or changing equipment, confirm that the models and electrical ratings are compatible. Do not bypass battery protection, alter BMS limits, or improvise wiring or communication connections. Stop and seek qualified help if equipment is damaged, unusually hot, emitting an unusual smell, or displaying a serious alarm. For product-specific troubleshooting, contact support with the model details and any displayed alarms.

## product info
Write the battery sizes as kWh (if 5 kWh is what the “48V 5kW” model actually stores).
Keep “confirm before ordering” in one place only (Policies), and remove it from About, the product lines and Delivery.
Frequently asked questions:
Q: What is the difference between 24V and 48V batteries?
A: A 24V battery system operates at a lower nominal voltage, while a 48V battery system operates at approximately twice the voltage. The inverter must be compatible with the battery voltage.
Q: Can I connect a 24V battery to a 48V inverter?
A: No. The battery voltage must match the inverter's supported battery voltage. Do not connect a 24V battery to an inverter designed for a 48V battery unless the inverter specifically supports that configuration.
Q: What Bulk/Absorption voltage should I use for a 48V LiFePO₄ battery?
A: For a typical 48V 16S LiFePO₄ battery, a common charging range is approximately 56.8V to 57.6V. The exact value must follow the battery manufacturer's specification.
Q: Can I set Bulk to 57.6V on a 48V battery?
A: 57.6V is a common maximum charging setting for a 16S LiFePO₄ battery because it equals 3.6V per cell. However, use 57.6V only if the specific battery model permits it.
Q: What Float voltage should I use for a 48V LiFePO₄ battery?
A: A typical starting range is approximately 54.0V to 54.4V. Some lithium batteries require a lower float voltage or recommend disabling float charging. Follow the battery manufacturer's specification.
Q: What Bulk/Absorption voltage should I use for a 24V LiFePO₄ battery?
A: For a typical 24V 8S LiFePO₄ battery, a common charging range is approximately 28.4V to 28.8V. The exact setting depends on the battery model.
Q: What Float voltage should I use for a 24V LiFePO₄ battery?
A: A typical range is approximately 27.0V to 27.2V, but the battery manufacturer's recommended setting should always take priority.
Q: Should Equalization be enabled for a lithium battery?
A: Normally no. Equalization is generally intended for lead-acid batteries and should be disabled for LiFePO₄ unless the battery manufacturer specifically requires it.
Q: Should temperature compensation be enabled?
A: Normally no for LiFePO₄ batteries. Lithium batteries use BMS temperature protection. Follow the manufacturer's specifications.
Q: What battery type should I select on my inverter?
A: If the inverter supports the battery's BMS protocol, select the appropriate lithium/BMS battery profile. If communication is unavailable, use a custom/user-defined lithium profile based on the battery manufacturer's voltage and current specifications.
Q: Can I use AGM or GEL settings for a lithium battery?
A: It is not recommended. Use the appropriate lithium or custom battery profile and the manufacturer's recommended charging parameters.
Q: What is BMS communication?
A: BMS communication allows the battery and inverter to exchange information such as battery voltage, SOC, temperature, charging limits, discharging limits, alarms and protection status.
Q: Does the battery need BMS communication to work?
A: Not always. Some systems can operate using voltage-based settings without communication. However, when the battery and inverter are compatible, BMS communication is generally preferred.
Q: Should I use CAN or RS485?
A: Use the communication method specified by the battery and inverter manufacturers. Do not select CAN or RS485 based only on the connector type.
Q: Can I use any RJ45 cable for BMS communication?
A: No. An RJ45 connector does not guarantee that two devices use the same communication protocol or pinout. Always use the correct cable and pinout specified for the battery and inverter combination.
Q: Why is my inverter showing a BMS communication error?
A: Check that the correct communication port, cable, pinout, protocol, baud rate and inverter battery profile are being used. For multiple batteries, also check the master/slave configuration and communication addresses.
Q: Why does my inverter show 0% or 100% battery SOC incorrectly?
A: This can happen when BMS communication is not configured correctly. Check the CAN/RS485 connection, communication protocol and inverter battery profile.
Q: Can I connect multiple batteries in parallel?
A: Only if the specific battery model supports parallel operation. The batteries should normally be compatible models with the correct communication and protection configuration.
Q: Can I mix different battery brands in parallel?
A: Mixing different brands or models is generally not recommended unless the manufacturers specifically confirm compatibility.
Q: Can I connect an old battery with a new battery?
A: Do not connect batteries of different ages or conditions without confirming compatibility with the manufacturer. Differences in voltage, SOC, internal resistance and BMS configuration can cause unequal current sharing.
Q: How many batteries can I connect in parallel?
A: The maximum number depends on the battery BMS, battery model, inverter and manufacturer's specifications. Please provide the battery and inverter models before determining the maximum number.
Q: Why is my battery not reaching 100%?
A: Possible causes include incorrect charging voltage, insufficient solar power, heavy loads during charging, BMS charge limitations, cell imbalance, temperature protection or BMS communication problems.
Q: Why does the battery stop charging before reaching 100%?
A: The BMS may limit or stop charging because a cell has reached its voltage limit, the battery temperature is outside the permitted range, charging current is too high, or cell imbalance exists.
Q: Should I increase the charging voltage if the battery does not reach 100%?
A: No. Do not increase the charging voltage beyond the manufacturer's specification. First check the BMS status, cell voltages, charging current, battery temperature and inverter settings.
Q: Why does my battery suddenly stop charging?
A: The BMS may have activated protection because of high cell voltage, low/high temperature, excessive charging current, cell imbalance or another protection condition. Check the BMS alarm/event history.
Q: Why did my battery suddenly shut down?
A: Possible causes include low battery voltage, low-cell-voltage protection, excessive discharge current, short circuit, temperature protection or another BMS protection event.
Q: What should I do if the inverter shows Low Battery?
A: Reduce heavy loads and check the battery voltage, SOC and BMS status. If available, check individual cell voltages and BMS alarms. Do not repeatedly restart the battery without identifying the cause.
Q: What does BMS Over Voltage mean?
A: It means the BMS detected a cell or battery voltage above its permitted limit. Possible causes include excessive charging voltage, cell imbalance or an incorrect inverter charging setting.
Q: What does BMS Under Voltage mean?
A: It means the battery or one of its cells has reached a voltage below the permitted limit. Possible causes include deep discharge, excessive load, cell imbalance or a BMS protection event.
Q: What does BMS Over Current mean?
A: It means the battery current exceeded the BMS permitted limit. Possible causes include excessive inverter load, startup surge, short circuit or an incorrect battery/inverter configuration.
Q: What does BMS High Temperature mean?
A: The battery temperature has exceeded its permitted operating range. Reduce or stop charging/discharging as appropriate and check the battery environment, ventilation and load.
Q: Why does the battery voltage drop when I turn on a large load?
A: Voltage naturally drops under load because of the battery's internal resistance, cables, BMS components, temperature and battery condition. A temporary voltage drop does not necessarily indicate a defective battery.
Q: How much current does a 5kW inverter draw from a 48V battery?
A: Approximately 104A at 48V before considering inverter losses. Actual battery current can be higher because battery voltage changes and the inverter is not 100% efficient.
Q: Does a 10kWh battery support a 10kW inverter?
A: Not necessarily. kWh represents stored energy while kW represents power. The battery BMS and cells must also support the required continuous and peak current.
Q: What cable size should I use between the battery and inverter?
A: Cable size depends on battery voltage, inverter power, maximum battery current, cable length, installation conditions and allowable voltage drop. Do not select cable size based only on battery capacity.
Q: Why is my battery charging slowly?
A: Possible causes include limited solar power, inverter charging-current settings, BMS charging limits, battery temperature, high loads operating at the same time, or insufficient PV production.
Q: Why is my battery discharging quickly?
A: Check the actual loads, inverter efficiency, battery SOC, battery capacity, BMS limits and whether high-power appliances are operating. Battery runtime depends on actual load power, not only the battery's kWh rating.
Q: Can I charge the battery from both solar and the grid at the same time?
A: This depends on the inverter configuration. If the inverter supports simultaneous charging sources, it can be configured according to the manufacturer's specifications.
Q: Can I charge the battery directly from solar panels?
A: The solar panels must normally connect through a compatible MPPT charge controller or hybrid inverter. Do not connect PV panels directly to the battery unless the equipment is specifically designed for this purpose.
Q: What information should I provide when asking for battery settings?
A: Please provide the battery model, battery voltage, battery capacity, number of batteries, inverter brand and model, BMS communication type, current inverter settings and any BMS/inverter alarm.
Q: What information should I provide if my BMS is not communicating with the inverter?
A: Provide the battery model, inverter model, BMS communication type (CAN or RS485), communication cable, battery DIP/address settings, inverter battery profile and a photo of the battery and inverter communication ports if available.
Q: What information should I provide when the battery shuts down?
A: Provide the battery model, inverter model, battery voltage, SOC, BMS alarm/protection message, inverter alarm message and the load running when the shutdown occurred.
Q: Can I change the battery BMS settings myself?
A: Do not change BMS protection limits unless you know the exact battery/BMS specification and have authorization from the manufacturer or qualified technician. Incorrect BMS settings can cause battery damage or unsafe operation.
Q: Can I bypass the BMS?
A: No. Do not bypass, disable or modify BMS protection as a troubleshooting method.
Q: What should the support agent do if it does not know the exact battery model?
A: The agent should ask for the battery model and label information before giving model-specific voltage, current, communication or BMS settings. It should provide general values only when clearly identified as typical values and should never invent manufacturer specifications.
Q: What should the support agent do if the customer asks for a CAN or RS485 pinout?
A: The agent should first identify the exact battery and inverter models. It must not guess the pinout because different manufacturers can use different RJ45 pin assignments.
Q: What should the support agent do if the customer asks for a charging voltage?
A: First identify the battery model, voltage (24V or 48V), inverter model and whether BMS communication is being used. Then use the manufacturer's documented settings. If the exact specification is unavailable, clearly state that the value is a typical starting point rather than a guaranteed manufacturer setting.
Q: What are the most important details to collect from a customer before troubleshooting?
A: Collect: battery model, 24V or 48V voltage, battery capacity in kWh, number of batteries, inverter brand and model, BMS communication type, battery SOC, battery voltage, inverter settings, BMS alarm and inverter alarm.
Q: What battery types do you sell?
A: We sell lithium batteries in 24V and 48V, with sizes 2.5kW, 5kW, 8kW, 15kW and 20kW.
Q: What warranty do you offer?
A: 10 years warranty on cells. Warranty does not cover physical damage.
Q: How can I get the price?
A: Price will be given after contacting us. Please contact support for a quote.
Q: What solar products do you sell?
A: Solar sells products related to solar power, including panels, inverters, batteries, charge controllers and related equipment and accessories. Contact support to confirm availability and pricing for a specific product. ♡
Q: What lithium battery options are listed?
A: The listed range includes 24V and 48V batteries in 2.5kW, 5kW, 8kW, 15kW and 20kW sizes. Confirm the exact model and availability with support. ♡
Q: How much do your batteries cost?
A: The listed prices are $1,000 for a 48V 5kW battery and $3,000 for a 48V 15kW battery. Please confirm current prices and availability with support. Prices for other products and sizes have not been provided. ♡
Q: Can you recommend a solar system for my home or business?
A: We can help you find suitable products. Share your energy needs and any existing inverter or battery model details with support so the team can check compatibility and recommend options. ♡
Q: Do you offer delivery?
A: Please contact support to confirm delivery availability, coverage, fees and timing. ♡
Q: What payment methods do you accept?
A: Whish Money is the listed payment method. Contact support to confirm payment details for your order. ♡
Q: What is your return or refund policy?
A: Return and refund terms have not been provided here. Please contact support to confirm the applicable terms before ordering. ♡
Q: Can you confirm whether a product is in stock?
A: Availability depends on the exact model. Please contact support with the product you’re interested in so the team can check for you. ♡
Q: Do you install solar systems?
A: Installation services have not been confirmed. Please contact support to ask about installation options for your location and project. ♡
Q: What information should I share to get a product recommendation?
A: Tell us what you want to power and share any inverter or battery model details you have. Support can use that information to check suitable product options and compatibility. ♡
Q: Are the battery size labels shown in kW or kWh?
A: The listed sizes are shown as supplied, but the unit and exact model should be confirmed with support before you compare products or place an order. ♡
Q: What should I do if I need to return an item?
A: Return and refund conditions have not been provided here. Please contact support to confirm the applicable policy before returning an item. ♡
Q: How do I place an order or request a quote?
A: Contact support with the product or system you are considering to check the exact model, current price and availability. Confirm the order details with the team before purchasing. ♡
Q: What details help you recommend products?
A: Tell us what you want to power and share any inverter or battery model details you have. A photo of the equipment label can help if you are unsure of the model. ♡
Q: Where is Solar located?
A: Solar’s listed address is Beirut. Contact support to confirm the exact location or directions. ♡
Q: What are your opening hours?
A: We are open Monday to Saturday, 10:00–16:00, and closed on Sunday. Hours are local time; contact support if you need to confirm before visiting. ♡
Q: Do you provide installation or repair services?
A: Installation and repair services have not been confirmed. Please contact support to ask whether assistance is available for your location and project. ♡
Q: What should I do if equipment seems damaged or unsafe?
A: Stop using the affected equipment if it appears damaged or shows a serious alarm, and contact a qualified professional. Do not bypass protection or attempt unsafe electrical work. Share the product model and alarm details with support if you need help. ♡
How to handle this business's clients:
Be confident and persuasive. Recommend a specific product from our list with its price when the customer’s need is clear; give approximate sizing yourself, customers are not technical. Keep it simple: no long lists of questions. Only say something is in stock, or promise installation or delivery, if it is written here. End every message with ♡.
Tone: friendly.

Keywords that start a chat with this business (new leads): solar, battery, lithium, طاقة, بطاريات, الواح شمسية, batteries, بطارية
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 30 customer messages per customer per day.

----------------------------------------

BUSINESS: grocery
Area of work: Grocery retail and supermarket-style shopping
About: A friendly grocery store for everyday food, household essentials and personal-care items. Customers can browse a range of departments, check product availability and choose from the shopping and service options offered at their location.
Phone: 1231234
Email: none
Opening hours:
Mon: closed
Tue–Sun: 00:00-24:00
When closed, say: We may be closed or unable to respond right now. Please check the store's confirmed opening hours and contact us during business hours for help.
Services / products and prices:
- Fresh produce — Prices vary (Seasonal fruit and vegetables)
- Bakery and prepared foods — Prices vary (Selection may vary by location)
- Meat, seafood and dairy — Prices vary (Availability may vary)
- Pantry and packaged groceries — Prices vary (Includes everyday staples and cooking ingredients)
- Frozen foods and beverages — Prices vary (Selection may vary)
- Household and personal-care essentials — Prices vary (Product range may vary)
- Online ordering and delivery — Availability and fees vary (Options depend on location)
Payment: Cash, debit and credit cards, and supported digital payment methods; available options may vary by location and at checkout.
Delivery: Delivery or pickup options may be available depending on location and product availability. Fees, service areas, time slots and minimum order requirements need confirmation.
Policies: Returns and refunds are handled under the store's published policy and applicable consumer laws. Receipt or proof of purchase may be needed; conditions can vary by product, especially for perishable, opened or temperature-sensitive goods. Any warranty coverage depends on the product and its stated terms.
Documents:
## Departments
## Fresh food
Shop for fruit, vegetables, meat, seafood, dairy, eggs and bakery items. Selection and availability may vary by store and season.

## Pantry and packaged groceries
Find staples, cooking ingredients, snacks, breakfast foods, canned goods and other everyday grocery items.

## Frozen foods and beverages
Browse frozen meals, desserts, ice and a range of hot and cold drinks, subject to local selection.

## Household and personal care
Look for cleaning supplies, paper goods, toiletries and other everyday essentials.

## Product availability
For current stock, substitutions or a specific product, contact the store or check the available shopping channels. Prices and offers should be confirmed at the store or checkout.

## Products and services
## Products
The store offers a supermarket-style selection of fresh foods, packaged groceries, beverages, frozen products, household essentials and personal-care items. Brand, size, ingredients, availability and price can vary by location and over time.

## Additional services
Online ordering, pickup, delivery, prepared foods or other services may be available depending on the store. Confirm local availability, service terms and any applicable fees before ordering.

## Product questions
For ingredient, allergen, dietary or product-specific information, check the packaging or ask a team member. Do not rely on a general description when a specific safety or dietary detail matters.

## Ordering
## In-store shopping
Choose products in store and review prices and applicable offers before paying. Availability and pricing may change.

## Online orders
Where online ordering is offered, select products, review any substitutions and confirm the order details at checkout. The checkout should show the current total, available fulfillment options and any applicable charges before the order is placed.

## Changes and cancellations
Changes to an order may depend on its preparation or fulfillment status. Contact the store or the ordering channel as soon as possible to ask whether a change or cancellation is still possible.

## Delivery
## Availability
Delivery and pickup may be offered in some areas. Service coverage, available time slots and eligible products depend on the location and current operations.

## Fees and order requirements
Any delivery fee, minimum order, service charge or other applicable condition should be shown before an order is confirmed. Confirm these details at checkout; do not assume a fee or threshold.

## Receiving an order
Check the order when it arrives. If an item is missing, damaged, incorrect or unsuitable, contact customer service promptly with the order details and any relevant photos.

## Payment
## Payment options
Payment may be made using the methods supported by the store or ordering channel, such as cash, debit or credit cards, and supported digital payment methods. Options can vary by location and channel.

## Before paying
Review the total and any applicable charges before completing a purchase. For an online order, the available payment methods should be displayed at checkout.

## Returns and refunds
## Requesting help
Keep the receipt or order confirmation and contact the store if an item is faulty, damaged, incorrect or otherwise not as expected. Explain the issue and provide the purchase details so the team can review it.

## Product conditions
Return eligibility and refund options depend on the store's published policy and applicable law. Perishable, opened, temperature-sensitive or safety-sealed items may have special conditions. Product-specific warranty coverage, where applicable, follows the terms supplied with that product.

## Review
The store should explain the available resolution after reviewing the item and purchase. Do not promise a refund, exchange or warranty outcome before the applicable terms have been confirmed.

## Loyalty and offers
## Loyalty options
If a loyalty program is available, its enrollment requirements, benefits and redemption rules should be provided in the program terms. Customers should check that their account or membership is applied before completing a qualifying purchase.

## Promotions
Offers may have eligibility rules, product exclusions and start or end dates. Check the current offer details at the store or checkout. Availability and prices can change, and an offer should not be represented as active unless its dates and terms are confirmed.

## Customer service
## Getting assistance
Customers can ask the store team for help with product information, stock availability, orders, delivery, payments, returns or refunds. For order-related questions, provide the order number or purchase details where available.

## Escalation
If an issue needs review by a person, collect a concise description of the request and relevant purchase details, then pass it to the appropriate team. Avoid promising a response time or outcome unless confirmed by the business.

## Safety and product information
For urgent food-safety concerns, allergies or product reactions, direct the customer to the product packaging and an appropriate qualified professional, and escalate the concern to the store team.
Frequently asked questions:
Q: What products does grocery sell?
A: grocery offers a supermarket-style range that may include fresh food, pantry groceries, frozen products, beverages, household essentials and personal-care items. Selection varies by location.
Q: How can I check whether an item is in stock?
A: Availability can change. Check the store's available shopping channels or contact the store with the product name and any useful details, such as brand or size.
Q: How much do products cost?
A: Prices vary by product and location. Check the shelf price or the current price shown at checkout; online totals should be reviewed before placing an order.
Q: Can I order online or get groceries delivered?
A: Online ordering, pickup or delivery may be available depending on your location. Check the available options and terms for your area.
Q: What are the delivery fees?
A: Fees and any minimum order requirements depend on the service and location. Review the charges shown before confirming your order.
Q: Which payment methods are accepted?
A: Available methods may vary by location and shopping channel. Check with the store or review the options shown at checkout.
Q: Can I return an item or get a refund?
A: Return and refund eligibility depends on the store's policy, the product and applicable law. Keep your receipt or order confirmation and contact the store to have your case reviewed.
Q: Does grocery have a loyalty program?
A: A loyalty program or offers may be available. Ask the store or check its current customer information for confirmed enrollment details and terms.
Q: What should I do if an item is missing or damaged in my order?
A: Contact the store or ordering channel promptly with your order details and explain what is missing or damaged. The team can review the issue and available next steps.
Q: When is the store open?
A: Opening hours have not been provided. Please confirm the hours with the store before visiting.
How to handle this business's clients:
For product, stock, price, offer, delivery, return or refund questions, share only confirmed information. Escalate food-safety, allergy and product-quality concerns to a team member; do not guarantee an outcome or response time without confirmation.
Tone: friendly.

Keywords that start a chat with this business (new leads): grocery, supermarket, electronics, shop
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 10 customer messages per customer per day.

----------------------------------------

BUSINESS: khadraglass
Tone: friendly.

Keywords that start a chat with this business (new leads): (none)
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 40 customer messages per customer per day.

----------------------------------------

BUSINESS: vastlb
Area of work: Lebanon and the Gulf region
About: VAST designs and builds websites, mobile applications, business and management systems, integrations, and digital products. It works with organizations from discovery through delivery and ongoing improvement, and manages servers and websites hosted with VAST, including renewals and related payments.
Phone: +961 03 190044
Email: [email protected]
Website: https://www.vastlb.com
Services / products and prices:
- Websites and digital platforms — Tailored quote (Websites, portals, e-commerce experiences, and web applications.)
- Mobile applications — Tailored quote (iOS and Android applications.)
- Workflow and management systems — Tailored quote (Custom platforms for processes, approvals, records, reporting, and operations.)
- Integrations and automation — Tailored quote (Connections between systems, data, services, and workflows.)
- Product design and user experience — Tailored quote (Research, workflow mapping, prototypes, interface design, and design systems.)
- Modernization and support — Tailored quote (Improvements, integrations, performance work, new modules, and ongoing support.)
- Server and hosted website management — Tailored quote (Management and support for servers and websites hosted with VAST, including renewal and related payment handling; confirm scope and terms with VAST.)
- Go Shop — From USD 49 / month (Rental starting price; scope and package terms apply.)
- Go School — From USD 2.99 / month (Package starting price; confirm scope and terms.)
- Go Trak — From USD 53.92 / month (Package starting price; confirm scope and terms.)
- Go POS — From USD 79 / month (Package starting price; confirm scope and terms.)
Payment: Payment and commercial arrangements depend on the selected product or project scope. VAST manages renewals and related payments for servers and websites it hosts; confirm account-specific amounts, due
Delivery: Digital solutions are scoped to the project. VAST describes a process of discovery, definition, design, building, integration and testing, followed by launch and continued improvement. Confirm timelines and deliverables for each project.
Documents:
## About VAST
VAST is a digital product and software development partner founded in Lebanon. It works with organizations in Lebanon and across the Gulf region, creating digital solutions around how their teams and customers work. Its mission is to turn ideas, workflows, and business requirements into reliable, connected, and scalable digital solutions.

Areas of work include websites and digital platforms, mobile applications, workflow and management systems, integrations and automation, product design and user experience, and modernization and support. VAST also offers ready solutions including Go Shop, Go School, Go Trak, and Go POS.

## Services and solutions
Websites and digital platforms: websites, portals, e-commerce experiences, and web applications.

Mobile applications: iOS and Android experiences for customers, employees, services, and business operations.

Workflow and management systems: custom platforms for processes, approvals, users, tasks, documents, reporting, resources, and operations.

Integrations and automation: system connections, APIs, connectors, webhooks, workflow automation, synchronization, and monitoring.

Product design and user experience: research, journey and workflow mapping, information architecture, prototypes, interface design, and validation.

Modernization and support: technical and experience audits, refactoring, performance and security improvements, integrations, new modules, and ongoing support.

Ready solutions include Go Shop for commerce, Go School for school operations, Go Trak for workforce coordination, and Go POS for sales and store operations. Suitability and scope should be confirmed with VAST.

## Packages and pricing
VAST publishes starting prices for selected ready solutions: Go Shop from USD 49 per month, Go School from USD 2.99 per month, Go Trak from USD 53.92 per month, and Go POS from USD 79 per month. These are package starting prices; confirm the applicable package and current scope with VAST.

Go Shop also lists rental packages starting at USD 49, USD 99, and USD 199 per month, with setup fees of USD 250, USD 500, and USD 1,000 respectively. Its purchase packages start at USD 1,500, USD 3,000, and USD 6,000. Final scope is confirmed with the customer. Third-party services, transaction charges, messaging, specialist integrations, equipment, and hardware may be priced separately when required.

Custom services and projects are quoted according to scope. Do not promise a final price without confirming the customer’s requirements with VAST.

## Project inquiry and delivery
When a customer makes an inquiry, ask about their goals, context, timing, users, workflows, and systems involved. VAST reviews the details, shapes the scope, and discusses a suitable next step or proposal.

The described delivery process is: discover the business, users, goals, and workflows; define requirements, priorities, scope, and approach; design workflows and experiences; build the solution; integrate and test; then launch, support adoption, collect feedback, and continue improving. Confirm project-specific deliverables, timeline, support, and commercial terms directly with VAST.

Customers should not include passwords or sensitive information in an inquiry.

## Hosting, server and website support
VAST manages servers and websites hosted with VAST and provides related support. Customers can contact VAST about a hosting or website issue, or to ask about the service associated with their account. The exact coverage, applicable charges, and support arrangements depend on the service; confirm them with VAST. Do not send passwords or other sensitive access details in an inquiry.

## Hosting renewals and payments
VAST manages renewals and related payments for servers and websites it hosts. For account-specific renewal status, amount, due date, payment method, or terms, contact VAST for confirmation. Do not assume an amount or deadline without checking the applicable account or renewal notice.
Frequently asked questions:
Q: Where does VAST work?
A: VAST is based in Lebanon and works with organizations in Lebanon and across the Gulf region.
Q: What ready-made solutions does VAST offer?
A: The website lists Go Shop for commerce, Go School for school operations, Go Trak for workforce coordination, and Go POS for sales and store operations. Contact VAST to check which solution fits your needs.
Q: How much do VAST services cost?
A: Custom work is quoted according to scope. The website lists starting package prices for selected ready solutions; the applicable package and final scope should be confirmed with VAST.
Q: How do I request a project or proposal?
A: Share your goals, context, and timing through the inquiry form on the website, or contact VAST by email or phone. VAST will review the details and discuss a suitable next step.
Q: What languages can VAST support?
A: The website says VAST works primarily in English, with Arabic and French support according to the client and audience.
Q: How long will my project take?
A: Timelines depend on the confirmed scope and requirements. Ask VAST to discuss a project-specific schedule.
Q: What does VAST do?
A: VAST designs and builds websites, mobile applications, business systems, integrations, and digital products. It also offers product design, modernization, and support, and manages servers and websites hosted with VAST, including renewals and related payments.
Q: Can VAST help with a server or website hosted with VAST?
A: Yes. VAST manages servers and websites hosted with VAST and can assist with related support. Contact VAST with a brief description of the issue and the service or website involved. Confirm the applicable support scope and terms with VAST, and do not send passwords or sensitive access details.
Q: Does VAST manage hosting renewals and payments?
A: VAST manages renewals and related payments for servers and websites it hosts. Contact VAST to confirm your account’s renewal status, amount, due date, payment method, and terms.
How to handle this business's clients:
For custom projects, avoid guaranteeing price, timeline, deliverables, payment terms, or support commitments before VAST confirms the scope. The published package prices are starting prices and may not represent the final cost. Do not ask customers to submit passwords or sensitive information through an inquiry.
For server, hosted-website, renewal, or payment inquiries, ask which service, website, or account the customer means and request a brief description of their question or issue. Do not promise a fix, support response time, renewal amount, due date, or payment method unless VAST has confirmed it for that account. Never request passwords or sensitive access details in chat; route account-specific questions to VAST for confirmation.
Tone: friendly.
Languages: English, Arabic, and French support according to the client and audience..

Keywords that start a chat with this business (new leads): vastlb, vast, websites, mobile apps, business systems, تصميم تطبيقات, أنظمة الأعمال, server management, website hosting, website support, renewals, إدارة الخوادم, استضافة المواقع
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 40 customer messages per customer per day.

----------------------------------------

BUSINESS: Sisters Glow
Area of work: Beauty and skincare shop
How to handle this business's clients:
Always list 3 options of the product the client is searching for. The most expensive to the least expensive. But list option each in a seperate messsage and not in a single message.So you send option 1 then you send option 2 then you send option 3. one at a time.
always provide a link of the products when liisting or provide an image.
When listing always list first instock options.
Tone: friendly.
Languages: English, Arabic (Lebanese), Arabizi.

Keywords that start a chat with this business (new leads): cosemetics cream makeup founda
When the assistant cannot answer, the client is asked whether to pass the question to the team; when they say yes, or when the client asks for a person, a ticket is opened for this business: 0 staff member(s) are assigned (names and numbers are not published); the ticket goes to the available person with the least work. The client is told the ticket number and, once it is assigned, who has it.
Limit: 40 customer messages per customer per day.

============================================================
VAST HELPDESK — Business commands
Commands of the Business plugin.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

$ add business Solar Co
  Add a business (a service like a cPanel account). Changes something. Form: add business <business name>
  Details: business name. Also: "create a business Green Energy".
$ add business BaladMart: a big supermarket with fresh food, groceries, household goods and electronics, delivery in Beirut
  Add a business and let the AI draft everything for it. Changes something. Form: add business BaladMart: <value>
  Details: business name, value. Also: "create business Green Garden: a plant nursery", "create a new business KhadraGlass and get its info from khadraglass.com".
$ remove business Solar Co
  Remove a business. Changes something. Form: remove business <business name>
  Details: business name.
$ list businesses
  List the businesses. Reads only. Also: "show all businesses".
$ show business Solar Co
  Show a business profile (and whether it is on). Reads only. Form: show business <business name>
  Details: business name. Also: "view business solar", "is business solar enabled".
$ set business phone of Solar Co to +96170111222
  Set any detail of a business (phone, hours, services, notes…). Changes something. Form: set business <setting> of <business name> to <value>
  Details: setting, business name, value. Also: "set business hours of Solar Co to Mon-Fri 8-17, Sat closed", "set business notes of Solar to Never promise installation dates".
$ add faq to Solar Co: Do you offer a warranty? = Yes, 10 years on panels
  Add a question and answer to a business FAQ. Changes something. Form: add faq to Solar Co: <value>
  Details: business name, value. Also: "add a faq for Solar: Can I get a quote? = Yes, send your address".
$ remove faq from Solar Co: warranty
  Remove a question from a business FAQ. Changes something. Form: remove faq from Solar Co: <value>
  Details: business name, value.
$ add note to Solar Co: Always ask for the roof photo first
  Add a note on handling the clients of a business. Changes something. Form: add note to Solar Co: <value>
  Details: business name, value.
$ add doc to Solar Co: Warranty terms = Panels 10 years, inverters 5 years
  Add a document section to a business. Changes something. Form: add doc to Solar Co: <value>
  Details: business name, value. Also: "add a document for Solar: Battery care = Check every six months".
$ assign client Acme to business Solar Co
  Link a client to a business. Changes something. Form: assign client <client name> to business <business name>
  Details: client name, business name.
$ unassign client Acme from its business
  Unlink a client from its business. Changes something. Form: unassign client <client name> from its business
  Details: client name.
$ assign staff Hadi to business Solar Co
  Assign a staff member to a business (they handle its tickets). Changes something. Form: assign staff <person or people> to business <business name>
  Details: person or people, business name.
$ unassign staff Hadi from business Solar Co
  Take a staff member off a business. Changes something. Form: unassign staff <person or people> from business <business name>
  Details: person or people, business name.
$ improve docs of Solar Co: add a section about the 10 year panel warranty and a FAQ about cash discounts
  Ask the brain to improve a business: profile, docs, FAQ, notes (you confirm before anything is changed). Changes something. Form: improve docs of Solar Co: <value>
  Details: business name, value. Also: "improve business docs for Solar: we now install batteries too, from $900".
$ what is missing for business Solar Co?
  What a business is still missing (and fill it in with the AI). Reads only. Form: what is missing for business <business name>
  Details: business name. Also: "missing info of business grocery".
$ improve business khadraglass with info from khadraglass.com
  Fill or improve a business from its website (the AI reads the pages). Changes something. Form: improve business <business name> with info from <value>
  Details: business name, value. Also: "improve khadraglass from https://khadraglass.com", "fill business khadraglass docs from khadraglass.com".
$ improve grocery business docs
  Start improving a business with the brain (it asks what to change). Changes something. Form: improve <business name> business docs
  Details: business name. Also: "improve business grocery", "improve grocery business".
$ set default business khadraglass
  Make a business the default (it answers new chats that name no keyword). Changes something. Form: set default business <business name>
  Details: business name. Also: "make khadraglass the default business".
$ no default business
  No default business. Changes something. Also: "remove the default business".
$ add keyword glass to business khadraglass
  Add or remove a lead keyword of a business. Changes something. Form: <add or remove> keyword <value> to business <business name>
  Details: add or remove, value, business name. Also: "add keywords mirrors, shower cabins to khadraglass", "remove keyword glass from business khadraglass".
$ keywords of business khadraglass
  Lead keywords of a business. Reads only. Form: keywords of business <business name>
  Details: business name. Also: "show the lead keywords of khadraglass".
$ list keywords
  Lead keywords of every business, and the default one. Reads only. Also: "show all business keywords".
$ business history Solar Co
  Earlier versions of a business. Reads only. Form: business history <business name>
  Details: business name.
$ restore business Solar Co version 1
  Restore an earlier version of a business. Changes something. Form: restore business <business name> version <number>
  Details: business name, number.
$ switch business Solar Co off
  Switch a business on or off. Changes something. Form: switch business <business name> <on or off>
  Details: business name, on or off. Also: "turn on business Solar Co".
$ remove doc Old prices from business Solar Co
  Remove a document section of a business. Changes something. Form: remove doc <value> from business <business name>
  Details: value, business name.
$ add image to business Solar Co: 450W panel
  Add a photo or file to a business (its assistant can send it to customers). Changes something. Form: add image to business Solar Co: <value>
  Details: business name, value. Also: "add file to business Solar Co: Price list 2026; tags: prices, catalogue".
$ photos of business Solar Co
  Photos and files of a business. Reads only. Form: photos of business <business name>
  Details: business name. Also: "files of Solar Co".
$ remove photo 450W panel from business Solar Co
  Remove a photo or file from a business. Changes something. Form: remove photo <value> from business <business name>
  Details: value, business name.
$ allow clients of business Solar Co to send files
  Let the clients of a business send files (photos, voice notes, documents) or not. Changes something. Form: allow clients of business <business name> to send files
  Details: business name. Also: "stop clients of Solar Co from sending files".
$ business docs of Solar Co
  Show what the assistant of a business is told. Reads only. Form: business docs of <business name>
  Details: business name. Also: "what does the assistant know about Solar Co?".

============================================================
VAST HELPDESK — cPanel commands
Mailboxes, email passwords, domains, subdomains and DNS on the hosting server.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

$ my email is not working
  My email is not working (check it). Reads only.
  Details: email address (optional), domain (optional). Also: "I can't log in to my email info@acme.com", "not receiving emails".
$ reset password of info@acme.com
  Reset an email password. Changes something. Form: reset password of <email address>
  Details: email address (optional). Also: "change my email password", "I forgot my email password".
$ send password
  Send me the password (private chat). Changes something. Also: "send me the password".
$ create email info@acme.com
  Create an email account. Changes something. Form: create email <email address>
  Details: email address (optional). Also: "I need a new email", "add mailbox sales@acme.com".
$ create subdomain app.acme.com
  Create a subdomain. Changes something. Form: create subdomain <full subdomain>
  Details: full subdomain (optional). Also: "I need a new subdomain".
$ show my dns records
  Show DNS records. Reads only.
  Details: domain (optional). Also: "list dns for acme.com".
$ list my domains
  List my domains. Reads only. Also: "which domains do I have".
$ list my mailboxes
  List my email accounts. Reads only.
  Details: domain (optional). Also: "show emails for acme.com".
$ disk usage
  Disk / hosting usage. Reads only. Also: "how much space am I using".
$ add dns acme.com www A 203.0.113.10
  Add a DNS record. Changes something. Form: add dns <domain> <name> <record type> <value>
  Details: domain, name, record type, value. Also: "add a CNAME record for shop on acme.com pointing to shops.example.net".
$ delete mailbox old@acme.com
  Delete an email account. Changes something. Form: delete mailbox <email address>
  Details: email address.

============================================================
VAST HELPDESK — Email commands
Mailboxes forwarded to the owner and staff on WhatsApp or Telegram; replies and new emails written by you or by the AI, always confirmed.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

Common tasks:
- Answer an email: the person's exact words, or "with ai:" and what the AI should write (always shown first, sent on yes):
  reply to email M7K2Q: Thank you, we received it
  reply to email M7K2Q with ai: thank them and say we deliver on Monday
  reply all to M7K2Q: noted
- Answer the newest email forwarded to this chat ("ai: …" without quoting it answers the newest one of the last 12 hours, and says which):
  reply to this email with a short thank-you
  reply to this email: Received, thank you
  ai: thank them and say we deliver on Monday
- A new email (subject after "subject:" and " | "; otherwise the AI suggests one):
  email john@example.com: subject: Visit | We will visit on Monday at 10
  send email to john@example.com and tell them thanks
- Forward, mark read or unread, see an email whole:
  forward email M7K2Q to accounts@example.com: please handle this
  mark email M7K2Q as read
  show email M7K2Q
- Lists and status:
  recent emails
  unanswered emails
  email status
  check mailboxes
- Never fetch some emails again: a sender, its name on any domain (cwp@*), a whole domain, or a subject (any sender). Replying "ignore" to a forwarded email lists these choices; the number saves it:
  ignore emails from news@shop.example
  ignore emails from cwp@*
  ignore emails from @spam.example
  ignore emails with subject "Automatic Backup created"
  stop ignoring cwp@*
  stop ignoring subject "Automatic Backup created"
  ignored senders

All commands:
$ reply to email M7K2Q: thank you, we received it
  Answer an email (your words, or the AI writes it). Changes something. Form: reply to email M7K2Q: <text>
  Details: email code (like M7K2Q), text (optional), with ai (the AI writes it) (optional), all (everyone the email went to) (optional). Also: "reply to M7K2Q with ai: tell him we deliver on Monday", "reply all to M7K2Q: noted, thanks".
$ ai: thank them, we deliver on Monday
  Answer the newest email of this chat with the AI ("ai: …", without quoting it). Changes something. Form: ai: <what the AI should write>
  Details: what the AI should write. Also: "ai tell them a short bedtime story", "ai: write a small story for him".
$ reply to this email with a success message and make it professional
  Answer the email this chat just received. Changes something. Form: reply to this email <what the AI should write>
  Details: text (optional), what the AI should write (optional), all (everyone the email went to) (optional). Also: "reply to this email: Thank you, received", "answer the last email saying we will call tomorrow".
$ email john@example.com: the meeting moved to 3 pm
  Send a new email (your words, or the AI writes it). Changes something. Form: email john@example.com: <text>
  Details: email address(es), mailbox (optional), with ai (the AI writes it) (optional), text (optional), what the AI should write (optional). Also: "email it to john@example.com: here is the signed contract", "send email to john@example.com and tell them thanks".
$ mark email M7K2Q as read
  Mark an email read or unread in the mailbox. Changes something. Form: mark email <email code (like M7K2Q)> as <read or unread>
  Details: email code (like M7K2Q), read or unread. Also: "mark M7K2Q unread".
$ forward email M7K2Q to accounts@example.com
  Forward an email (with its attachments) to another address. Changes something. Form: forward email <email code (like M7K2Q)> to <email address to forward to>
  Details: email code (like M7K2Q), email address to forward to, text (optional). Also: "forward M7K2Q to hadi@example.com: please handle this".
$ ignore emails from news@shop.example
  Ignore every future email from a sender (or a domain). Changes something. Form: ignore emails from <person or people>
  Details: person or people, mailbox (optional). Also: "ignore all emails from spam.example", "ignore sender news@shop.example".
$ ignore emails with subject "Automatic Backup created"
  Ignore every future email whose subject contains some words (any sender). Changes something. Form: ignore emails with subject <text>
  Details: text, mailbox (optional). Also: "ignore emails whose subject contains weekly newsletter", "ignore subject Automatic Backup created".
$ stop ignoring subject "Automatic Backup created"
  Stop ignoring a subject. Changes something. Form: stop ignoring subject <text>
  Details: text. Also: "unignore subject weekly newsletter".
$ stop ignoring news@shop.example
  Stop ignoring a sender. Changes something. Form: stop ignoring <person or people>
  Details: person or people. Also: "unblock @spam.example".
$ ignored senders
  Ignored senders of my mailboxes. Changes something. Also: "show blocked senders".
$ show email M7K2Q
  Show an email in full, with its attachments. Changes something. Form: show email <email code (like M7K2Q)>
  Details: email code (like M7K2Q). Also: "open email M7K2Q".
$ recent emails
  Recent emails of my mailboxes (or only the unanswered ones). Changes something.
  Details: unanswered (optional). Also: "any new emails?", "inbox".
$ check mailboxes
  Check the mailboxes for new email now. Changes something. Also: "check for new emails", "fetch emails now".
$ email status
  Mailboxes: connected or not, and who gets each. Changes something. Also: "connected mailboxes", "who gets which mailbox".
$ assign mailbox sales to Hadi, group Ops
  Choose who gets a mailbox. Changes something. Form: assign mailbox <mailbox> to <person or people>
  Details: mailbox, person or people. Also: "give the mailbox support to owner, staff".

============================================================
VAST HELPDESK — Go Meter commands
Scanner monitoring: Go Meter systems, their keys, recipients and alerts.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

$ gometer status
  Go Meter status (each system: last reading, silence, recipients). Reads only.
  Details: name (optional). Also: "go meter status tardeba".
$ gometer events
  Go Meter: the last readings, silences and alerts of a system. Reads only.
  Details: name (optional). Also: "gometer events tardeba".
$ gometer recipients
  Go Meter: who gets the alerts of a system. Reads only.
  Details: name (optional). Also: "who gets gometer alerts for tardeba".
$ gometer log
  Go Meter: send the log of a day (as a file, here). Reads only.
  Details: value (optional). Also: "gometer log 2026-10-17", "send me the gometer log for yesterday".
$ gometer pause
  Go Meter: pause the alerts of a system (readings and the watchdog go on). Changes something.
  Details: name (optional). Also: "gometer alerts off tardeba".
$ gometer resume
  Go Meter: alerts on again. Changes something.
  Details: name (optional). Also: "gometer alerts on tardeba".
$ gometer test
  Go Meter: send a test message to a system's recipients. Changes something.
  Details: name (optional). Also: "gometer test alert tardeba".

============================================================
VAST HELPDESK — Nextcloud commands
Files, folders, shares, users, groups and quotas on the Nextcloud server. Staff only, unless allowed for a client.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

Common tasks:
- Give a client Nextcloud access in one step (user + password + folder + share + their record):
  $ set up nextcloud for client narjis with folder /Gova
- Several steps run one at a time: after each you get its result and send the next command (or "done"). Create commands also reuse what already exists (an existing user keeps their password):
  $ create user narjis
  $ create folder /Gova
  $ share /Gova with narjis edit
- Decide from a result: search first, then create only if it was not found, then share:
  $ find folder TestMe
  (result: No folder named like "TestMe")
  $ create folder /TestMe
  $ share /TestMe with narjis edit
  done
- Find a folder when you only know part of its name:
  $ find folder alex
- See inside a folder (with one level of subfolders):
  $ list folders in /Clients
- See the files in a folder, with sizes and dates (one level):
  $ list files in /Clients/Acme
- Users and passwords: a new user gets a strong random password, or the one you type; either way the login is sent to you privately. A password you type is never shown back, logged or sent to a brain (delete your message afterwards):
  $ create user sara
  $ create user sara with a random password
  $ create user sara with password Blue-Cedar-2026
  $ reset password of sara
  $ set password of sara to Blue-Cedar-2026
- Check access: who sees a folder, and what a user can open:
  $ who can see /Gova
  $ what does narjis have access to

All commands:
$ reset my nextcloud password
  Reset my Nextcloud password. Changes something.
$ nextcloud space
  How much Nextcloud space do I have. Reads only.
$ share /Clients/ABC with Sales edit
  Share a folder. Changes something. Form: share <folder> with <user or group> <view or edit>
  Details: folder, user or group, whether it is a user or a group (optional), view or edit (optional). Also: "share "/My Docs" to group "Team A" view only", "give hadi access to /Movies".
$ unshare /Clients/ABC from Sales
  Stop sharing. Changes something. Form: unshare <folder> from <user or group>
  Details: folder, user or group, whether it is a user or a group (optional). Also: "remove hadi from /Movies".
$ change /Docs for hadi to edit
  Change a share to view/edit. Changes something. Form: change <folder> for <user or group> to <view or edit>
  Details: folder, user or group, whether it is a user or a group (optional), view or edit. Also: "set sales to view on /Clients/ABC".
$ who can see /Clients/ABC
  Who can see a folder. Reads only. Form: who can see <folder>
  Details: folder. Also: "who has access to /Docs".
$ what does hadi have access to
  What a user can access. Reads only. Form: what does <user> have access to
  Details: user. Also: "access of sara".
$ create folder /Clients/New
  Create a folder. Changes something. Form: create folder <folder>
  Details: folder. Also: "mkdir /Docs/2026".
$ public link for /Docs/Offer 7 days
  Public link (password + expiry). Changes something. Form: public link for <folder> <days> days
  Details: folder, days (optional). Also: "link to /Docs".
$ create user sara
  Create a Nextcloud user (random password, or the one you type). Changes something. Form: create user <user id>
  Details: user id, password (optional). Also: "add nextcloud user omar", "create user sara with password Blue-Cedar-2026".
$ set password of sara to Blue-Cedar-2026
  Set a Nextcloud password you choose. Changes something. Form: set password of <user> to <password>
  Details: user, password. Also: "change sara's password to Blue-Cedar-2026".
$ reset password of sara
  Reset a Nextcloud password. Changes something. Form: reset password of <user>
  Details: user. Also: "change password of sara".
$ add sara to group Sales
  Add a user to a group. Changes something. Form: add <user> to group <group>
  Details: user, group.
$ set quota of sara to 5 GB
  Set storage quota. Changes something. Form: set quota of <user> to <size>
  Details: user, size. Also: "give omar 10 GB of space".
$ disable user sara
  Disable a Nextcloud user. Changes something. Form: disable user <user>
  Details: user.
$ delete user abc111
  Delete a Nextcloud user (and their files). Changes something. Form: delete user <user>
  Details: user. Also: "delete nextcloud user abc111", "remove abc111 from nextcloud".
$ enable user sara
  Enable a Nextcloud user. Changes something. Form: enable user <user>
  Details: user.
$ list users
  List users. Reads only. Also: "list nextcloud users".
$ access report
  Access report: what every user can access. Reads only. Also: "who has access to what", "audit access".
$ find folder alex
  Find a folder by name. Reads only. Form: find folder <name>
  Details: name. Also: "search for folder named invoices", "where is folder Gova".
$ set up nextcloud for client narjis
  Give a client Nextcloud access (user, folder, share). Changes something. Form: set up nextcloud for client <client name>
  Details: client name, folder (optional), user (optional). Also: "set up nextcloud for client narjis with folder /Gova", "give client Acme nextcloud access as user acme.office".
$ list folders
  List folders (and their subfolders). Reads only.
  Details: folder (optional). Also: "list folders in /Clients", "show subfolders of /Clients/Acme".
$ list all files
  List all files in every folder and subfolder. Reads only.
  Details: folder (optional), folder (optional). Also: "list all files found on nextcloud", "list all files in /CompanyFiles".
$ list files
  List files in a folder (with sizes). Reads only.
  Details: folder (optional), folder (optional). Also: "list files in /Clients/Acme", "what files are in /Docs".
$ list groups
  List groups. Reads only.
$ info about hadi
  User details. Reads only. Form: info about <user>
  Details: user. Also: "user info sara".

============================================================
VAST HELPDESK — Shop commands
A shop's products, prices, stock now, photos and pre-orders, for the assistant of its business.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

$ shop status
  Shop status (catalogue sync, API, pre-orders, webhook). Reads only.
  Details: name (optional). Also: "shop status Sisters Glow".
$ sync shop
  Sync a shop's catalogue now. Changes something.
  Details: name (optional). Also: "refresh catalogue of Sisters Glow".
$ flush all products
  Remove every product kept here and import the shop's catalogue again. Changes something.
  Details: name (optional). Also: "flush shop", "reset catalogue of Sisters Glow".
$ find product luminous serum
  Find a product in a shop (price, stock now, pre-order). Reads only. Form: find product <value>
  Details: value. Also: "stock of luminous serum".
$ list preorders
  List pre-orders (requested, confirmed, arrived…). Reads only.
  Details: value (optional). Also: "confirmed preorders", "preorders test".
$ preorder P-ABC123
  Show one pre-order. Reads only. Form: preorder <value>
  Details: value. Also: "status of preorder P-ABC123".
$ cancel preorder P-ABC123
  Cancel a pre-order (the customer is told). Changes something. Form: cancel preorder <value>
  Details: value.

============================================================
VAST HELPDESK — Web chat commands
The chat widget on websites and in apps: bots, domains, leads and the protocol.

How to run: one terminal line per command, starting with "$ ". Replace example values with real ones.

$ webchat status
  Web chat status (bots, their websites and business, conversations and leads today). Reads only.
  Details: name (optional). Also: "web chat bots".